Deck 3: Listening

Question 1

Which of the following is an example of controlling external noise?

A) asking people to turn off their cell phones during a meeting
B) eating a meal before a meeting so it doesn't distract you
C) Taking a nap before a big test
D) taking some medicine for an upset stomach before a job interview

Answer 1

A

Question 2

What step of the HURIER model asks the listener to make sense of the verbal and nonverbal codes to assign meaning to the information received?

A) evaluating
B) interpreting
C) responding
D) understanding

Answer 2

B

Question 3

After talking with his supervisor, Clayton likes to review the message and evaluate what was really being said. Clayton is engaging in _________.

A) empathetic listening
B) critical listening
C) informational listening
D) passive listening

Answer 3

B

Question 4

The average person remembers between _______% and _______% of what they hear.

A) 50%, 75%
B) 25%, 50%
C) 30%, 60%
D) 60%, 80%

Question 5

Audrey has a difficult time talking with her supervisor. She often feels like she is not understanding her supervisor's instructions because she is misinterpreting what her supervisor is saying. Audrey is experiencing _________.

A) message overload
B) jargon misunderstanding
C) receiver apprehension
D) external noise

Question 6

Beyond noise, what are some additional factors that may distract your focus?

A) message overload
B) receiver apprehension
C) physical illness
D) A and B

Question 7

Which of the following is not a part of the HURIER model?

A) recognizing
B) understanding
C) interpreting
D) evaluating

Question 8

Whenever you are listening to a speech where there is no expectation for interaction with the presenter, you are engaged in _______.

A) conversational listening
B) passive listening
C) presentational listening
D) advocate listening

Question 9

What is the most basic principle in the consumer products industry?

A) the customer is always right
B) pander to the customer
C) listen to the customer
D) advertise to the customer

Question 10

Listening to a message then summarizing it back to the sender for verification is known as _______.

A) paraphrasing
B) rewording
C) rephrasing
D) reflecting

Question 11

When using the HURIER model, what does the understanding step ask you to do?

A) concentrating on and attending the message
B) recalling the message so it can be acted on
C) logically assessing the value of the message
D) attaching meaning to the verbal communication
True/False

Question 12

An individual's ability has implications concerning ________.

A) the effectiveness of productivity
B) teamwork
C) the overall organization
D) all of the above

Question 13

Reflective listening involves _________.

A) listening thoughtfully to the meaning of a speaker's words
B) considering the content of a message
C) making every effort to reflect the message accurately
D) all of the above

Question 14

When the speaking role shifts between one person to another with some frequency, it is known as ____________.

A) presentational listening
B) conversational listening
C) informal listening
D) interchangeable listening

Question 15

Tyler is a police officer out on patrol. After talking on his radio to his dispatch, Tyler uses words such as "copy that" and "10-4". These words are known as ________.

A) slang
B) colloquialisms
C) jargon
D) lingo

Question 16

When an employee orientation, what type of listening would be the best for acquiring knowledge?

A) empathetic listing
B) intentional listening
C) informational listening
D) deliberate listening

Question 17

When trying to understand another person's point of view without judging, what type of listening would be useful?

A) passive
B) active
C) informational
D) empathetic

Question 18

Not listening to a particular radio talk show host because your parents don't is known as ________.

A) bias
B) discrimination
C) prejudice
D) partisanship

Question 19

Which of the following is not an example of message overload?

A) including too many graphs and charts during a presentation
B) two coworkers talking during a meeting
C) Two different supervisors talking to an employee at the same time
D) reading an e-mail while taking a phone call

Question 20

John often prefers conversations that require him to intellectually challenge himself. John is a(n) _________ listener.

A) content-oriented
B) action-oriented
C) people-oriented
D) intellectual-oriented

Question 21

Identify your preferred listening style and explain why you prefer it over the other styles.

Question 22

Asking questions does not provide support to a speaker

Question 23

Think of several types of jargon you use in your everyday life. Explain how you would describe your jargon to a person who is not familiar with it.

Question 24

In the HURIER model, evaluating involves making sense of verbal and nonverbal codes to assign meaning to the information received.

Question 25

Write an essay discussing whether or not you think new media causes information overload. Give several examples to back up your position.

Question 26

Audible talking, the ruffling of papers, or a cell phone going off is known as external noise.

Question 27

Listening with empathy is the basis for a host of important workplace skills and strategies.

Question 28

Jargon is useful when everyone has a common understanding of the terms at hand.

Question 29

Hearing is the process of determining the meaning of verbal and nonverbal messages.

Question 30

Identify your greatest cause of internal noise. Discuss several different ways of reducing your internal noise.

Question 31

Think about the last presentation you experienced and apply all steps of the HURIER model to the presentation.

Question 32

Action-oriented listeners prefer brief communication.

Question 33

Bias applies to both individuals and groups

Question 34

Bias involves discriminating against someone based off their race, ethnicity, beliefs, etc.

Question 35

Explain the difference between active listening and passive listening. Give one example each of when it is appropriate to use those styles.

Question 36

Evaluating the information being sent is known as informational listening.