Question 1

Evaluating the information being sent is known as informational listening.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is not a part of the HURIER model?

Accepted Answer

A)  recognizing 
B)  understanding 
C)  interpreting 
D)  evaluating 
A)  recognizing 
B)  understanding 
C)  interpreting 
D)  evaluating A

Question 3

An individual's ability has implications concerning ________.

Accepted Answer

A)  the effectiveness of productivity 
B)  teamwork 
C)  the overall organization 
D)  all of the above 
A)  the effectiveness of productivity 
B)  teamwork 
C)  the overall organization 
D)  all of the above D

Question 4

Identify your preferred listening style and explain why you prefer it over the other styles.

Accepted Answer

My preferred listening style is active l

Question 5

Asking questions does not provide support to a speaker

Accepted Answer

A) True 
 B)False

Question 6

Hearing is the process of determining the meaning of verbal and nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not an example of message overload?

Accepted Answer

A)  including too many graphs and charts during a presentation 
B)  two coworkers talking during a meeting 
C)  Two different supervisors talking to an employee at the same time 
D)  reading an e-mail while taking a phone call 
A)  including too many graphs and charts during a presentation 
B)  two coworkers talking during a meeting 
C)  Two different supervisors talking to an employee at the same time 
D)  reading an e-mail while taking a phone call

Question 8

When using the HURIER model, what does the understanding step ask you to do?

Accepted Answer

A)  concentrating on and attending the message 
B)  recalling the message so it can be acted on 
C)  logically assessing the value of the message 
D)  attaching meaning to the verbal communication
True/False 
A)  concentrating on and attending the message 
B)  recalling the message so it can be acted on 
C)  logically assessing the value of the message 
D)  attaching meaning to the verbal communication
True/False

Question 9

Bias involves discriminating against someone based off their race, ethnicity, beliefs, etc.

Accepted Answer

A) True 
 B)False

Question 10

Bias applies to both individuals and groups

Accepted Answer

A) True 
 B)False

Question 11

When the speaking role shifts between one person to another with some frequency, it is known as ____________.

Accepted Answer

A)  presentational listening 
B)  conversational listening 
C)  informal listening 
D)  interchangeable listening 
A)  presentational listening 
B)  conversational listening 
C)  informal listening 
D)  interchangeable listening

Question 12

Not listening to a particular radio talk show host because your parents don't is known as ________.

Accepted Answer

A)  bias 
B)  discrimination 
C)  prejudice 
D)  partisanship 
A)  bias 
B)  discrimination 
C)  prejudice 
D)  partisanship

Question 13

When trying to understand another person's point of view without judging, what type of listening would be useful?

Accepted Answer

A)  passive 
B)  active 
C)  informational 
D)  empathetic 
A)  passive 
B)  active 
C)  informational 
D)  empathetic

Question 14

In the HURIER model, evaluating involves making sense of verbal and nonverbal codes to assign meaning to the information received.

Accepted Answer

A) True 
 B)False

Question 15

When an employee orientation, what type of listening would be the best for acquiring knowledge?

Accepted Answer

A)  empathetic listing 
B)  intentional listening 
C)  informational listening 
D)  deliberate listening 
A)  empathetic listing 
B)  intentional listening 
C)  informational listening 
D)  deliberate listening

Question 16

Beyond noise, what are some additional factors that may distract your focus?

Accepted Answer

A)  message overload 
B)  receiver apprehension 
C)  physical illness 
D)  A and B 
A)  message overload 
B)  receiver apprehension 
C)  physical illness 
D)  A and B

Question 17

Action-oriented listeners prefer brief communication.

Accepted Answer

A) True 
 B)False

Question 18

Think of several types of jargon you use in your everyday life. Explain how you would describe your jargon to a person who is not familiar with it.

Accepted Answer

Sure, I can think of a few types of jarg

Question 19

Which of the following is an example of controlling external noise?

Accepted Answer

A)  asking people to turn off their cell phones during a meeting 
B)  eating a meal before a meeting so it doesn't distract you 
C)  Taking a nap before a big test 
D)  taking some medicine for an upset stomach before a job interview 
A)  asking people to turn off their cell phones during a meeting 
B)  eating a meal before a meeting so it doesn't distract you 
C)  Taking a nap before a big test 
D)  taking some medicine for an upset stomach before a job interview

Question 20

Audrey has a difficult time talking with her supervisor. She often feels like she is not understanding her supervisor's instructions because she is misinterpreting what her supervisor is saying. Audrey is experiencing _________.

Accepted Answer

A)  message overload 
B)  jargon misunderstanding 
C)  receiver apprehension 
D)  external noise 
A)  message overload 
B)  jargon misunderstanding 
C)  receiver apprehension 
D)  external noise

Evaluating the information being sent is known as informational listening.

Which of the following is not a part of the HURIER model?

An individual's ability has implications concerning ________.

Identify your preferred listening style and explain why you prefer it over the other styles.

Asking questions does not provide support to a speaker

Hearing is the process of determining the meaning of verbal and nonverbal messages.

Which of the following is not an example of message overload?

When using the HURIER model, what does the understanding step ask you to do?

Bias involves discriminating against someone based off their race, ethnicity, beliefs, etc.

Bias applies to both individuals and groups

When the speaking role shifts between one person to another with some frequency, it is known as ____________.

Not listening to a particular radio talk show host because your parents don't is known as ________.

When trying to understand another person's point of view without judging, what type of listening would be useful?

In the HURIER model, evaluating involves making sense of verbal and nonverbal codes to assign meaning to the information received.

When an employee orientation, what type of listening would be the best for acquiring knowledge?

Beyond noise, what are some additional factors that may distract your focus?

Action-oriented listeners prefer brief communication.

Think of several types of jargon you use in your everyday life. Explain how you would describe your jargon to a person who is not familiar with it.

Which of the following is an example of controlling external noise?

Audrey has a difficult time talking with her supervisor. She often feels like she is not understanding her supervisor's instructions because she is misinterpreting what her supervisor is saying. Audrey is experiencing _________.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Resumes, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 3: Listening

Evaluating the information being sent is known as informational listening.

Which of the following is not a part of the HURIER model?

An individual's ability has implications concerning ________.

Identify your preferred listening style and explain why you prefer it over the other styles.

Asking questions does not provide support to a speaker

Hearing is the process of determining the meaning of verbal and nonverbal messages.

Which of the following is not an example of message overload?

When using the HURIER model, what does the understanding step ask you to do?

Bias involves discriminating against someone based off their race, ethnicity, beliefs, etc.

Bias applies to both individuals and groups

When the speaking role shifts between one person to another with some frequency, it is known as ____________.

Not listening to a particular radio talk show host because your parents don't is known as ________.

When trying to understand another person's point of view without judging, what type of listening would be useful?

In the HURIER model, evaluating involves making sense of verbal and nonverbal codes to assign meaning to the information received.

When an employee orientation, what type of listening would be the best for acquiring knowledge?

Beyond noise, what are some additional factors that may distract your focus?

Action-oriented listeners prefer brief communication.

Think of several types of jargon you use in your everyday life. Explain how you would describe your jargon to a person who is not familiar with it.

Which of the following is an example of controlling external noise?

Audrey has a difficult time talking with her supervisor. She often feels like she is not understanding her supervisor's instructions because she is misinterpreting what her supervisor is saying. Audrey is experiencing _________.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Resumes, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters