Deck 7: Warmth

Question 1

The nurse observes a student nurse who demonstrates nonverbal expressions that are cold and convey disinterest when caring for patients.Which statement,if made by the nurse,is best?

A)"Patients will complain about you because your behaviors are unprofessional."
B)"Have you noticed that your patients do not like you very much?"
C)"For the next few shifts,closely observe how I display warmth to patients."
D)"You need to change your behavior when interacting with your patients."

Answer 1

"For the next few shifts,closely observe how I display warmth to patients."

Question 2

Which facial feature,if displayed by the nurse,best conveys warmth?

A)Small pupils and a fixed gaze
B)Furrowed brow and a wrinkled forehead
C)Pursed lips and a forced smile
D)Relaxed muscles and a concerned expression

Answer 2

Relaxed muscles and a concerned expression

Question 3

A patient reports to the nurse,"My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

A)"If I were you,I would see a different doctor."
B)"What you really mean is you do not like your doctor."
C)"It is wrong for you to blame your doctor."
D)"You seem frustrated with your doctor."

Answer 3

"You seem frustrated with your doctor."

Question 4

A patient is irritable and complains to the nurse about difficulty sleeping last night.Which response by the nurse is most appropriate?

A)"I know you will sleep better tonight."
B)"Tell me more about what happened last night."
C)"Did you drink too much caffeine yesterday?"
D)"No one sleeps well in the hospital."

Question 5

The nurse cares for a patient who has metastatic cancer.Which action(s)by the nurse conveys warmth? Select all that apply.

A)Avoid distracting actions such as hand gestures.
B)Show interest by occasional head nodding.
C)Lean forward toward the patient at a 45-degree angle.
D)Place arms across the chest to prevent fidgeting.
E)Sit or stand to keep eyes level with the patient's eyes.

Question 6

A nurse manager asks a colleague for advice on strategies to improve communication with staff nurses.Which response by the nurse manager's colleague is best?

A)"Be sensitive,show respect,and be genuine."
B)"You need to be consistently nice to the staff nurses."
C)"Work as a staff nurse every month to develop empathy."
D)"Staff nurses need a leader who is not emotional."

Question 7

A nurse preceptor is assigned to help several graduate nurses assess their ability to convey warmth to patients.Which activity,if selected by the nurse preceptor,is best?

A)Set up sessions for the graduate nurses to practice various nonverbal gestures.
B)Ask the graduate nurses to record the behaviors of experienced nurses on the unit.
C)Provide the graduate nurses with a list of nonverbal behaviors that convey warmth.
D)Have the graduate nurses evaluate each other during simulated patient interviews.

Question 8

It would be most important for the nurse to temporarily withdraw expressions of warmth to which patient?

A)20-year-old patient who is angry and throwing objects
B)32-year-old patient who is withdrawn and refuses nursing care
C)48-year-old patient who is extremely anxious about surgery
D)56-year-old patient who has a history of violent behavior

Question 9

The nurse has implemented a plan to improve expression of warmth to other nurses.It is most important for the nurse to include which evaluation method?

A)Self-monitor interactions with colleagues for feelings of relaxation and caring.
B)Ask patients for their perception of the interactions that occur between nurses.
C)Invite a supervisor to evaluate interactions and provide suggestions for improvement.
D)Seek nominations for an award at the organizational level or from an association.

Question 10

The nurse greets a patient who is admitted to the hospital.Which action by the nurse displays warmth and concern?

A)Use a soft and relaxed tone of voice when speaking.
B)Maintain a distance of 4 to 6 feet from the patient.
C)Avoid attentive behaviors when interacting with the patient.
D)Engage in a verbal exchange without physical contact.