Deck 1: Managers and the Management Process: Everyone Becomes a Manager Someday

Question 1

Division managers, regional managers, and branch managers are known as:

A) first-line managers.
B) middle managers.
C) top managers.
D) nonmanagerial workers.

Answer 1

B

Question 2

Which of the following is one of the quality of work life (QWL) issues?

A) Being respected and valued
B) Fair pay
C) Safe work conditions
D) Opportunities to learn
E) All of the above

Answer 2

E

Question 3

Which of the following would a middle manager report to?

A) First line manager
B) Vice president
C) Chairman of the board
D) All of the above

Answer 3

B

Question 4

The three levels of management are:

A) first, second, and third.
B) technical, conceptual, and human.
C) top, middle, and bottom.
D) top, middle, and first-line.

Question 5

The upside down pyramid clearly shows that the job of top level managers is to support:

A) middle managers.
B) first line managers.
C) operating workers.
D) all of the above.

Question 6

The process of arousing enthusiasm and inspiring efforts to achieve goals is called:

A) leading.
B) planning.
C) organizing.
D) controlling.

Question 7

The managerial function focused on measuring performance and correcting as necessary is known as the:

A) control function.
B) technical skills function.
C) organizing function.
D) planning function.
E) leading function.

Question 8

The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups is known as:

A) organizing.
B) planning.
C) leading.
D) controlling.

Question 9

Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a __________ manager.

A) top
B) first-line
C) middle
D) senior

Question 10

A person who guides the performance of an organization as a whole or of one of its major parts is called a:

A) supervisor.
B) first line manager.
C) top level manager.
D) middle manager.

Question 11

When managers __________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.

A) plan
B) lead
C) organize
D) control

Question 12

Managers who oversee the work of large departments or divisions consisting of several smaller teams are called:

A) supervisors.
B) first line managers.
C) directors.
D) middle managers.

Question 13

A person who supports and is responsible for the work of others is called a(n) __________.

A) leader
B) manager
C) employee
D) shareholder

Question 14

Top level managers focus on:

A) short term plans.
B) long term success.
C) middle managers.
D) the board of directors.

Question 15

When a manager acts as a resource allocator or negotiator for his/her organization, she is acting in a(n) __________ role.

A) entrepreneurial
B) decisional
C) interpersonal
D) informational

Question 16

__________ is the requirement to show performance results to a supervisor.

A) Dependability
B) Durability
C) Delegation
D) Accountability

Question 17

The primary responsibility of the board of directors is to __________.

A) tell the top management what to do
B) oversee the affairs of the organization
C) make daily operational decisions
D) do tactical planning

Question 18

Effective managers help others to achieve high performance and __________ in their work.

A) salary
B) profits
C) rewards
D) satisfaction

Question 19

Which of the following management issues is most associated with the concept of "quality of work life" or QWL?

A) Continuous improvement
B) Job satisfaction
C) Total quality management
D) Customer service

Question 20

Managers have a(n) __________ on those who report to them.

A) accountability
B) dependency
C) fondness
D) none of the above

Question 21

The worldwide interdependence of resource flows, product markets, and business competition is called:

A) nation building.
B) corporate dominance.
C) globalization.
D) strategic marketing.

Question 22

Which of the following skills is the least necessary to senior managers?

A) Technical
B) Leading
C) Conceptual
D) Interpersonal

Question 23

In nonprofit organizations, the "board of directors" is often called the "board of trustees."

Question 24

The collective brainpower or shared knowledge of a workforce is called __________.

A) intellectual capital
B) individual knowledge
C) personality traits
D) groupthink

Question 25

The ability to work well in cooperation with other people is called a(n) __________ skill.

A) conceptual
B) decisional
C) technical
D) human/emotional intelligence
E) informational

Question 26

Which of the following set of skills is most important at lower organizational levels?

A) Planning
B) Conceptual
C) Technical
D) Human

Question 27

The lack of women and minorities in senior management positions can be explained by __________.

A) senior management
B) the glass ceiling effect
C) statistics
D) historical data

Question 28

A shamrock organization consists of __________.

A) full time workers
B) part time employees
C) independent contractors
D) all of the above

Question 29

__________ describes the composition of a workforce based on factors such as race, gender, age, religious affiliation, sexual orientation, and able-bodiedness.

A) Discrimination
B) Prejudice
C) Intellectual capital
D) Workforce diversity

Question 30

Refusing to hire or promote a person in a minority group for reasons other than their qualifications is called:

A) affirmative action.
B) prejudice.
C) discrimination.
D) intellectual freedom.

Question 31

Intellectual capital = __________

A) Competency $\times$ Commitment
B) Personality $\times$ Effort
C) Competency $\times$ Money
D) Personality $\times$ Commitment

Question 32

In a typical business, vice president of marketing would be an example of a middle manager.

Question 33

By 2030, more than __________ percent of the population of the United States will be aged 65+ years.

A) 10
B) 20
C) 40
D) 75

Question 34

The oversight of corporate management by the board of directors is called __________.

A) organizational control
B) corporate governance
C) strategic planning
D) management interference

Question 35

There is only one type and one level of manager.

Question 36

__________ is the display of negative irrational attitudes toward women or minorities.

A) Discrimination
B) Fairness
C) Attitude
D) Prejudice

Question 37

Contracting for work that is performed by workers in other countries is called __________.

A) subcontracting
B) job migration
C) global marketing
D) global sourcing

Question 38

Of the following, which is NOT one of the six "must have" managerial skills?

A) Self-management
B) Critical thinking
C) Professionalism
D) Expressiveness

Question 39

The levels of work and responsibility remain fairly constant in management, regardless of position in the organization.

Question 40

In the traditional organization, accountability flows downward.

Question 41

__________ are persons who directly supervise, support, and help activate work efforts of others to achieve performance goals.

Question 42

A manager is held accountable by __________ and is dependent upon his/her __________.

Question 43

__________ describes the requirement of one person to answer to a higher authority, for performance achieved in their area of responsibility.

Question 44

The upside-down pyramid view puts workers at the top of the organization.

Question 45

The management functions are always performed one at a time and step-by-step.

Question 46

It is in the organizing function that people are inspired and commitments are built to achieve the goals set in the planning function.

Question 47

Measuring performance and taking action to get the desired results is called leading.

Question 48

The four key functions of management are __________, __________, __________, and __________.

Question 49

Through networking, managers build and maintain positive relationships with other people, ideally those whose help might be useful someday.

Question 50

Today, the "best" managers are order-givers, who focus mainly on giving clear directions.

Question 51

The two primary areas of skill in emotional intelligence are connection with self and connection with others.

Question 52

While there are four functions of management, only the top managers are involved in the planning function.

Question 53

The board of directors in a business organization is elected by the __________.

Question 54

Another way of looking at the work of managers is to consider their key "roles," primarily the informational, technical, and decisional roles.

Question 55

Once you have completed your college degree, you will finally be free of the need to keep learning!

Question 56

Since much of what a manager needs to get done is beyond their capabilities alone, effective networking can often mean the difference between success and failure.

Question 57

Your text author defines effective manager as someone who successfully helps others achieve both high performance and satisfaction in their work.

Question 58

Today, managers are more often seen as __________ rather than as order-givers.

Question 59

Upon entry into a career, one's technical skills tend to be critical.

Question 60

__________ managers oversee the work of large departments or divisions consisting of several smaller teams.

Question 61

Through __________, managers develop action priorities.

Question 62

__________ is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong."

Question 63

One approach to evaluating the human skills of managers is to look at their level of __________.

Question 64

Katz argues that managers need three essential skill sets to be successful, including __________, __________, and __________ skills.

Question 65

Why is the job of managing so challenging?

Question 66

Why might emotional intelligence be so important in a managerial position?

Question 67

Name the three types of skills that managers need and define each of them.

Question 68

Name the three levels of management and define their primary responsibilities.

Question 69

Of the skills required in management, the one that typically grows in importance as one moves up in managerial responsibility is __________ skill.

Question 70

Name the four steps in the management process and define each of them.

Question 71

__________ is the continuous learning from daily experiences.

Question 72

__________ is the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.