Deck 6: Personal and Interprofessional Communication

Question 1

Which of the following factors is considered the most influential in conveying a verbal message?

A) tone
B) eye contact
C) content
D) the sender's vocabulary

Answer 1

tone

Question 2

Generational differences in the workplace assist to bring to the workplace

A) differing values about work, motivation, lifestyle, and communication.
B) different ways of doing things.
C) different types of work ethics.
D) different types of personalities.

Answer 2

differing values about work, motivation, lifestyle, and communication.

Question 3

Giving advice to another person can become a barrier to communication, especially if the nurse does not allow the client to make their own decisions. The nurse can prevent this by

A) listening to the client.
B) listen to the client before speaking.
C) sharing problem-solving options with the client.
D) solving the problem first for the client.

Answer 3

sharing problem-solving options with the client.

Question 4

Which one of the following factors can be considered a barrier to communication?

A) age
B) gender
C) sadness
D) distance

Question 5

Which form of communication is touching considered to be?

A) visual
B) auditory
C) kinesthetic
D) message

Question 6

Which of the following is involved in listening?

A) eye contact
B) cultural sensitivity
C) nursing process
D) making sense out of what was said

Question 7

Which type of organizational communication occurs when two nurses discuss how to best change a client's dressing?

A) downward
B) upward
C) lateral
D) diagonal

Question 8

What is the term for a conflict resolution that results in NEITHER party getting all they wanted?

A) avoidance
B) accommodating
C) compromising
D) collaborating

Question 9

Which of these is the "who" in the process of communication?

A) the sender
B) the manager
C) the receiver
D) the client

Question 10

According to the text, what does the highest level of information processing lead to?

A) observation
B) listening
C) interpretation
D) feeling

Question 11

Which type of organizational communication occurs when a nurse recommends to her nurse manager a more efficient approach to organizing care?

A) downward
B) upward
C) lateral
D) diagonal

Question 12

According to the text, which of the following factors will MOST influence the interactive process of communication?

A) context
B) gender
C) setting
D) culture

Question 13

A barrier in communication that can occur when words, actions, and responses in relation to communication do not match the appropriateness or context of the situation is called a (an) ___________.

A) incongruent response
B) mixed response
C) ambivalent response
D) two-sided response

Question 14

Intrapersonal communication is one of three levels of communication. Intrapersonal communication involves

A) how one speaks to oneself.
B) directing information to a group of people.
C) communication that is done in small groups.
D) communication that is done from person to person.

Question 15

Public communication is one of three levels of communication cited by the author. Public communication involves

A) how one speaks to oneself.
B) how one directs information to a group of people.
C) communication that is done in small groups.
D) communication that is done from person to person.

Question 16

Which of the following factors is essential to verbal communication?

A) facial expressions
B) posture
C) gestures
D) words

Question 17

Interpersonal communication is one of three levels of communication cited by the author. Interpersonal communication involves

A) how one speaks to oneself.
B) how one directs information to a group of people.
C) communication in small groups.
D) communication in large groups.

Question 18

On which of the following elements does level of communication depend?

A) the receiver
B) the context
C) the content
D) the audience

Question 19

Anger can be dealt with in several ways, but all have potential drawbacks. Which one of the following reactions can result from anger?

A) resentment
B) defensiveness
C) mistreatment
D) lack of trust

Question 20

Green (2005) cites that generational differences in the workplace can create tension in the workplace.

Question 21

The traditional modes of communication are verbal and nonverbal. Which of the following methods is considered the third mode of communication?

A) writing
B) touch
C) electronic methods
D) face to face

Question 22

Which of the following elements is most important in nonverbal, face-to-face communication?

A) tone
B) facial expression
C) posture
D) content

Question 23

Medication reconciliation is a formal process of identifying a complete and accurate list of medications a client is taking, and using the list to provide correct medication information for the client at each transaction of care. What actions taken by the nurse demonstrate her/his ability to collect required data prior to medication administration demonstrate their ability to maintain acceptable medication safety practices? (Select all that apply.)
The nurse will

A) meet with the client and/or family member to identify and make a list of medications.
B) give this list to the physician to be sure the proper medication is prescribed.
C) make sure the pharmacist is also involved.
D) allow the client to take their own medication.

Question 24

Which of the following trends benefits from nurses' ability to adapt the principles of communication?

A) social networking
B) cultural diversity
C) telephone technology
D) kinesthetic communication
Indicate one or more answer choices that best complete the statement or answer the question.

Question 25

An individual with limited English proficiency who is seeking health care has the right to know what is happening and to be updated on the care they need or will receive. Which of the following nursing interventions should the nurse consider for their client who may present with literacy or health literacy challenges? (Select all that apply.)

A) Clients can ask for an interpreter to help with understanding.
B) Clients can have access to written and audio information that is in their native language.
C) Clients can have an interpreter, translated material, and access to information they can understand.
D) Clients can have their family member present.

Question 26

Which type of organizational communication occurs among people with similar status?

A) downward
B) upward
C) lateral
D) diagonal

Question 27

The chief executive officer of an organization announces that the company will adopt a new policy. Which type of organizational communication is involved in this example?

A) downward
B) upward
C) lateral
D) diagonal

Question 28

Amin is working in the emergency department. One of his clients, a 70-year-old man visiting from China, requires an emergency procedure. Amin has asked his client to read the brochure on the emergency procedure and to sign the consent. Amin's client tells him that he did not go to high school, he cannot read the literature that has been given, and he cannot read the consent. Which of the following risk factors does the nurse know can put Mr. Chen at risk of having lowered health literacy skills?

A) English as a second language, age, reading and writing ability
B) immigrant status, socio-economic status, and age
C) immigrant status, reading and writing ability, and age
D) English as a second language and reading and writing ability

Question 29

George the nurse is seated in a chair that allows him to be at eye level with his client Elizabeth. The nurse is maintaining eye contact and is leaning slightly forward toward his client. After listening to Elizabeth, George restates what the client has told him to make sure he has understood her. Identify the effective communication skills that demonstrate caring and the use of supportive therapeutic communication skills used by the nurse.

A) supporting and focusing
B) attending and clarifying
C) confronting and reassuring
D) supporting and confronting

Question 30

In addition to visual and auditory sensory stimuli, which of the following factors is involved in almost every nursing interaction with others?

A) feeling
B) assessment
C) kinesthetic input
D) body language

Question 31

Lack of communication centred on medication management and administration is a serious concern in workplace communication. Reducing medication-related errors is a priority in Canada's health care industry today. Which of the following is one of the formal processes used to decrease errors related to medications?

A) medication reconciliation
B) pharmacy consolidation
C) physician consolidation
D) medication record reconciliation

Question 32

Reflect on the quotation below by Stein (2013) and explain why these thoughts are important to the nurse who will spend his/her career caring for and communicating with others.
"Humble inquiry is the fine art of drawing someone out, of asking questions to which you do not already know the answer, of building a relationship based on curiosity and interest in the other person. What we ask and the particular form in which we ask it (humble inquiry) is ultimately the basis for building trusting relationships, which facilitates better communication and, thereby, ensures collaboration where it is needed to get the job done" (Stein, 2013).

Question 33

Communication through emails is very important. List and describe four (4) professional communication tips that should be used when drafting and sending a professional email.

Question 34

Examine the following email and comment on the areas where professional communication is NOT being displayed. Find four (4) examples.
HELLO TOM!
I AM SO GLAD TO HEAR YOU ARE FEELING BETTER SINCE OUR LAST TALK last pm!!
IHAVE RELAYED YOUR INFORMATION THE THE DOCTOR :-))
YOUR BLOOD PRESSURE RESULTS ARE NORMAL AND YOUR THE LATEST RESULTS OF YOUR XRAY ARE ALL NORMAL to. I REMEmber a time when I had to have an X-ray for a broken arm I had to wait in the doctor's office for such a long time and then when i was next in line i was told that there was someone ahead of me who needed more urgent care and assessment. It was so awful. LOL…………
I WILL GET IN TOUCH IN THE PM to let you now what the doctor says. OK?
BYE for now,
Nancy RN

Question 35

Elizabeth now begins to cry. George leans forward and states, "Elizabeth, it is okay to cry. Please tell me where the pain is and I will try to help you get comfortable. Is it okay if I help you?" Identify the effective communication skills that demonstrate caring and the use of supportive therapeutic communication skills used by the nurse.

A) attending, responding, clarifying, and supporting
B) attending, reassuring, focusing, and clarifying
C) conveying acceptance, asking related questions, providing information, and responding
D) conveying acceptance, asking related questions, providing support

Question 36

Which type of organizational communication occurs when team members discuss discharge planning?

A) downward
B) upward
C) lateral
D) diagonal