Deck 9: Interpersonal Relationships in a Global Work Context

Question 1

Successful cross-cultural communication relies on many shared understandings about

A) Emotional displays
B) Indirect cues
C) Face
D) All of the above

Answer 1

D

Question 2

Box 9.3: Exchanging business cards is a decades-old tradition within the business community - a tradition that originated in the United States and ________.

A) South America
B) Europe
C) Asia
D) Canada

Answer 2

B

Question 3

This mental model focuses attention and effort on emotional and interpersonal concerns.

A) Relational mental models
B) Task-focused mental models
C) Cultural mental models
D) Social-emotional mental models

Answer 3

D

Question 4

The ________ national government launched a campaign to eliminate the social practice of arriving 15 to 30 minutes late to business meetings and social events.

A) Ecuadorian
B) Jamacian
C) Canadian
D) South African

Question 5

What country below is a member of low-context cultures:

A) China
B) Japan
C) Chile
D) United States

Question 6

Cultures that have a collectivist value system also tend to have

A) A high-context orientation
B) A low context orientation
C) An individualistic culture
D) There are not associations between culture and collectivist values

Question 7

Individualistic cultures also tend to have:

A) A high-context orientation
B) A low context orientation
C) A individualistic cultures
D) No associations

Question 8

An important theoretical construct used to differentiate among cultural communication styles involves the continuum of:

A) Low-context to high-context
B) Individualism and collectivism
C) Independence and Interdependence
D) All of the above

Question 9

Indirectness is an important communicative strategy that varies according to

A) Individualism
B) Cultural context
C) Collectivism
D) All of the above

Question 10

Research suggests that gender differences can be quite ____________, emerging in some studies but not others.

A) Inconsequential
B) Inconsistent
C) Consistent
D) Consequential

Question 11

What author was credited with proposing the first concept of a relational mental model?

A) Baldwin (1992)
B) Hofstede (1980)
C) Bartlett (1932)
D) Sanchez-Burks (2000)

Question 12

This mental model is focused exclusive on elements of the situation directly related to the task, such as whether progress on the agenda is being made.

A) Social-emotional mental model
B) Task-focused mental model
C) Cultural mental model
D) Relational mental model

Question 13

The process through which "face" is regulated in a particular cultural context refers to:

A) Harmony
B) Individualism
C) Collectivism
D) Relationship

Question 14

In a survey conducted in the United States, China, and Korea, Neuman and his colleagues (2004) asked managers and business students to what extent task and relationship conflict were a roadblock to success. Virtually all ___________ reported that they believed that task-related conflict was a barrier to success.

A) North Koreans
B) Managers
C) European Americans
D) Leaders

Question 15

In _____________, in particular, acting "professional" means suppressing authentic displays of social emotionality, maintaining a divide between one's work and personal life, and not letting interpersonal issues stand in the way.

A) France
B) the United States
C) Japan
D) Canada

Question 16

Morris and his colleagues (2008) investigated the overlap between work and social ties among Citibank employees in Spain, China, Germany and the United States. Based on the study, which population was significantly less likely to show overlap between work, friends and family?

A) China
B) Spain
C) United States
D) Germany

Question 17

"The public self-image that every member of society wants to claim for him/herself" refers to:

A) Harmony
B) Individualism
C) Face
D) Relationship

Question 18

The difference between the literal meaning of what one says (semantic meaning) and the intended meaning is referred to as ______________________.

A) Direct Communication
B) Indirect Communication
C) Nonverbal Communication
D) None of the above

Question 19

Rational mental models that are characterized as broad cultural dimensions include:

A) Independence-interdependence
B) High/low context
C) Individualism-collectivism
D) All of the above

Question 20

____________ allows people to coordinate thought and action by creating shared expectations about how a social interaction should unfold, what behaviors are appropriate, and which elements of an interaction are important to notice.

A) Cultural mental models
B) Task-focused mental models
C) Relational mental models
D) Social-emotional mental models

Question 21

Research reveals links between the cultural context continuum of low to high context and the cultural value system.

Question 22

Box 9.3: Exchanging business cards is a decade old tradition within the business community. The reason for this custom was straightforward: to provide the very basic information about the bearer of the card, so that the other person would remember the card owner's name, job title, company, etc. Is this approach considered relationship mental model or task oriented and why?

Question 23

Box 9.2: In a series of field studies on workgroups, Mexicans, Mexican Americans, and European Americans were asked to view recordings of a team meeting and later report what they could remember about what happened in the meeting. What were the results of the studies?

Question 24

When people are "out of sync" in their nonverbal gestures as a result of diversity in relational mental models, it can decrease levels of anxiety and can actually improve one's performance in the situation.

Question 25

There are no gender differences in interpersonal styles.

Question 26

Box 9.2: What Just Happened in That Meeting? Cultural differences were found in their ability to recall task-related information such as progress on the agenda or questions raised, although there was no significant difference in their memory for interpersonal dynamics.

Question 27

Cross-cultural communication relies on many shared understandings about emotional displays.

Question 28

In a survey conducted in the United States, China, and Korea, Neuman and his colleagues (2004) asked managers and business students to what extent task and relationship conflict were a roadblock to success. Only the Europeans and Americans, and particularly men, had a different belief about the effects of relationship conflict.

Question 29

According to three interrelated dimensions - face and harmony orientation; relationship versus task orientation; and direct versus indirect communication - how does the cultural context affect communication styles?

Question 30

There is no such thing as an interpersonal style that is culture neutral.