Exam 9: Interpersonal Relationships in a Global Work Context

This mental model is focused exclusive on elements of the situation directly related to the task, such as whether progress on the agenda is being made.

Research suggests that gender differences can be quite ____________, emerging in some studies but not others.

Successful cross-cultural communication relies on many shared understandings about

"The public self-image that every member of society wants to claim for him/herself" refers to:

The difference between the literal meaning of what one says (semantic meaning) and the intended meaning is referred to as ______________________.

This mental model focuses attention and effort on emotional and interpersonal concerns.

When people are "out of sync" in their nonverbal gestures as a result of diversity in relational mental models, it can decrease levels of anxiety and can actually improve one's performance in the situation.

Individualistic cultures also tend to have:

What country below is a member of low-context cultures:

Box 9.2: What Just Happened in That Meeting? Cultural differences were found in their ability to recall task-related information such as progress on the agenda or questions raised, although there was no significant difference in their memory for interpersonal dynamics.

Cross-cultural communication relies on many shared understandings about emotional displays.

____________ allows people to coordinate thought and action by creating shared expectations about how a social interaction should unfold, what behaviors are appropriate, and which elements of an interaction are important to notice.

In a survey conducted in the United States, China, and Korea, Neuman and his colleagues (2004) asked managers and business students to what extent task and relationship conflict were a roadblock to success. Only the Europeans and Americans, and particularly men, had a different belief about the effects of relationship conflict.

In _____________, in particular, acting "professional" means suppressing authentic displays of social emotionality, maintaining a divide between one's work and personal life, and not letting interpersonal issues stand in the way.

Indirectness is an important communicative strategy that varies according to

Box 9.3: Exchanging business cards is a decades-old tradition within the business community - a tradition that originated in the United States and ________.

Box 9.3: Exchanging business cards is a decade old tradition within the business community. The reason for this custom was straightforward: to provide the very basic information about the bearer of the card, so that the other person would remember the card owner's name, job title, company, etc. Is this approach considered relationship mental model or task oriented and why?

There are no gender differences in interpersonal styles.

Morris and his colleagues (2008) investigated the overlap between work and social ties among Citibank employees in Spain, China, Germany and the United States. Based on the study, which population was significantly less likely to show overlap between work, friends and family?

An important theoretical construct used to differentiate among cultural communication styles involves the continuum of: