Deck 6: Groups and Teamwork

Question 1

How others believe you should act in a given situation is a

A)norm.
B)stereo type.
C)role expectation.
D)role perception.
E)halo effect.

Answer 1

C

Question 2

Research on virtual teams has indicated that team performance may be significantly enhanced through

A)managing them the same as face-to-face teams.
B)remote work.
C)shared leadership.
D)strict rules.
E)meeting face-to-face whenever possible.

Answer 2

C

Question 3

Which type of team is comprised of employees from about the same hierarchical level,but from different work areas,who come together to accomplish a task?

A)virtual
B)self-managed
C)cross-functional
D)problem-solving
E)quality circle

Answer 3

C

Question 4

Research suggests that over the past two decades,time spent working collaboratively in teams has increased by

A)14%.
B)25%.
C)37%.
D)50%.
E)75%.

Question 5

A problem-solving team is a

A)permanent cross-functional team.
B)temporary cross-functional team.
C)permanent quality-control team.
D)temporary committee.
E)virtual team.

Question 6

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers.It can be said that she is working on a

A)quality circle.
B)cross-functional team.
C)work group.
D)self-managed team.
E)virtual team.

Question 7

Mary was excited about leading her new virtual team,as it would allow for the participation of a broader group of individuals.However,she knew the special challenge of this type of team was building trust.Outside of trust,the team's effectiveness is also enhanced if Mary

A)allows members to contribute without regular monitoring.
B)ensures the team does not lose sight of its goals.
C)takes a course on social media.
D)forgoes strict rules.
E)meets face-to-face infrequently.

Question 8

Ted was very busy,but he agreed to join the team because it was a complex project and he wanted to be certain the new product line being developed could be successfully distributed and sold at high margins.The type of team Ted is joining is likely a

A)committee.
B)cross-functional.
C)quality circle.
D)self-managed team.
E)virtual team.

Question 9

A cross-functional faces challenges building trust among members; this occurs

A)early in group development.
B)later in group development.
C)because group members have similar skills and viewpoints.
D)because the group lacks diversity.
E)because few people have the skills to work in cross-functional teams.

Question 10

Which of the following characteristics would match to a problem-solving team?

A)10-15 employees from the same department
B)10-15 employees from different departments
C)Employees take responsibility for outcomes.
D)Employees are in charge of addressing quality issues.
E)Employees select members and evaluate performance.

Question 11

Problem-solving teams are also called

A)problem-improvement teams.
B)self-directed teams.
C)process-improvement teams.
D)decision-making teams.
E)project teams.

Question 12

Which of the following is a benefit of cross-functional teams?

A)Organizational structure is mirrored in group dynamics.
B)physically dispersed organizational structure
C)Easy team dynamics emerge quickly.
D)diversity of viewpoints
E)efficient decision-making

Question 13

Mike is in quandary.He has just started working on a new cross-functional team.He is happy to add this to his work routine,but he is frustrated because he is still not clear on what his role on the team is,even after three meetings.Mike is experiencing

A)role conflict.
B)role overload.
C)role ambiguity.
D)role reversal.
E)role expectations.

Question 14

Which of the following best describes a group?

A)a number of people working interdependently
B)people working independently
C)a collection of people working closely together toward a common objective
D)people without common relationships
E)a collection of two or more people with a common relationship

Question 15

Stacy was very pleased with the new team she is on,as it was developing new ideas,solving problems,and coordinating work on a new supply chain management system for their national retail outlets.When the team was together,she felt there was a free exchange of information from different parts of the organization.Stacy was on a

A)virtual team.
B)cross-functional team.
C)quality circle.
D)departmental team.
E)work group.

Question 16

Janice was in a tough spot.She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day.She knew she could not meet both deadlines.In this case,Janice was experiencing

A)role conflict.
B)role reversal.
C)role expectations.
D)role ambiguity.
E)role underload.

Question 17

Groups of students who are friends often choose seats near each other on the first day of class and become upset if an outsider takes "their" seats in a later class.This is an example of the development of norms through

A)groupthink.
B)primacy.
C)structure.
D)gatekeeping.
E)initiating.

Question 18

Employees at Can Do More Inc.work in groups of 10-15 employees from the same department; they work together to solve problems and implement solutions.This is an example of a

A)self-managed team.
B)virtual team.
C)problem-solving team.
D)cross-functional team.
E)project team.

Question 19

XYZ Inc.staffs project teams with different people from different departments; the project teams are expected to work interdependently.This is an example of

A)working as a team.
B)working as a group.
C)group norms.
D)quality circles.
E)forming.

Question 20

Which of the following is an uncommon form of team in an organization?

A)problem-solving
B)self-managed
C)formulated
D)cross-functional
E)virtual

Question 21

A non-profit had established strong political correctness norms as part of its corporate social responsibility.They discovered that these strong norms actually increased group creativity.Why were staff members more easily able to express their creative ideas?

A)They had to combat stereotypes.
B)Political correctness meant looser norms were in place.
C)The employees had lower satisfaction which led to creativity.
D)They had clear expectations about male-female interactions which reduced uncertainty about group conformity.
E)There was low social identity within the group.

Question 22

Which of the following statements is inaccurate regarding groups?

A)There can be problems in groups that have an emergent leader.
B)No one single personality characteristic strongly predicts group behaviour.
C)Individuals conform to the norms of all the groups to which they belong.
D)Groups in highly formalized organizations will generally be more predictable in their behaviour.
E)All groups have norms.

Question 23

Which of the following statements about the importance of norms is FALSE?

A)Norms facilitate the group's survival.
B)Norms encourage cost effectiveness.
C)Norms increase the predictability of group members' behaviours.
D)Norms reduce embarrassing interpersonal problems for group members.
E)Norms allow members to express the central values of the group.

Question 24

What are the five stages in the Five-Stage Model?

A)forming,determining,norming,performing,adjourning
B)forming,storming,shaping,performing,adjourning
C)shaping,storming,norming,performing,adjourning
D)forming,storming,norming,performing,adjourning
E)shaping,determining,storming,norming,performing

Question 25

In the Five-Stage Model,what is the individual issue question at the norming stage?

A)How do I fit in?
B)What is my role here?
C)How do I best perform?
D)How do I get here on time?
E)What do the others expect of me?

Question 26

Adjusting one's own behaviour to align with the norms of the group is

A)conformity.
B)divergence.
C)deviation.
D)discrepancy.
E)job satisfaction.

Question 27

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
Refer to Scenario 6-1.Norms that dictate assignment of jobs,pay,and allocation of new computer equipment are norms dealing with

A)corporate objectives.
B)financial standards.
C)allocation of resources.
D)informal arrangements.
E)job performance.

Question 28

Within the Five-Stage Model,what is the individual issue question at the forming stage?

A)What is my role here?
B)What do the others expect of me?
C)How do I fit in?
D)How do I best perform?
E)How do I get here on time?

Question 29

Which of the following is NOT a part of the Five-Stage Model of group development?

A)forming
B)controlling
C)storming
D)performing
E)adjourning

Question 30

James knew that he was going to have some difficulty functioning within a team setting,as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

A)divergence.
B)discrepancy.
C)conformity.
D)job satisfaction.
E)deviation.

Question 31

If a team leader states that no personal phone calls are allowed during working hours,this is an example of the establishment of a group

A)practice.
B)goal.
C)norm.
D)compromise.
E)design.

Question 32

Standards of behaviour in groups are known as

A)sanctions.
B)norms.
C)roles.
D)goals.
E)expectations.

Question 33

Counterproductive work behaviour includes behaviours such as leaving early,lying about hours worked,personal aggression,and incivility.Like norms,these antisocial actions are shaped by

A)the group context.
B)unsupportive group norms.
C)employee cooperation.
D)a lack of sleep.
E)high employee coordination.

Question 34

During the storming stage of the Five-Stage Model,the group issue is

A)Why are we here?
B)Can we agree on roles and work as a team?
C)Can we agree on a time to meet?
D)Who is in charge?
E)How do we disband?

Question 35

Diane was asked to write a document on behalf of her team that would address how the team will communicate,make decisions,and manage conflict.Diane is writing the team's

A)strategic plan.
B)charter.
C)meeting minutes.
D)agenda.
E)code of ethics.

Question 36

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
Refer to Scenario 6-1.Ted is looking for a way to increase the positive feedback members of his team give to each other; team members always commented when others did something incorrectly,but rarely thanked a team member who was helpful.Ted is attempting to influence team

A)roles.
B)norms.
C)goals.
D)objectives.
E)ethics.

Question 37

SCENARIO 6-1 Several years ago,Ted Brown opened a small retail store selling computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small- and medium-sized businesses.To accommodate this expansion,Ted had to hire additional personnel.He has noticed,however,that his new employees have definite expectations about what their appropriate role within the expanding company should be.
Refer to Scenario 6-1.One of Ted's employees is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair,he is interrupted and does not know whether to finish his repair or wait on the customer.He suffers from

A)role conflict.
B)role expectations.
C)role perception.
D)role identity.
E)role ambiguity.

Question 38

The majority of organizational norms are

A)written down.
B)informal.
C)enforced by management.
D)of little influence in affecting performance.
E)universally recognized.

Question 39

Which of the following statements about role expectations is incorrect?

A)Role stereotypes are derived from role expectations.
B)Behaviour is determined from role expectations.
C)The role expectations of an employee may be different from the role expectations of the employer.
D)Role expectations are one's own view of how one should behave or act.
E)Role expectations are how others believe one should act in a given situation.

Question 40

The major contribution of the Asch study was to demonstrate the impact of

A)group pressures on members' judgment.
B)seating arrangements.
C)the Hawthorne effect.
D)status on group performance.
E)group cohesiveness.

Question 41

When group energy is focused on the task at hand,the group has moved to the

A)performing stage.
B)norming stage.
C)storming stage.
D)adjourning stage.
E)operating stage.

Question 42

SCENARIO 6-2 You are putting together a work group that will function together on a permanent basis.You are coaching Tom,one of your employees,who is appointed to lead the team.
Refer to Scenario 6-2.The stage of development of the most task focused work would be

A)storming.
B)norming.
C)performing.
D)adjourning.
E)termination.

Question 43

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
Refer to Scenario 6-3.Which of the following types of teams would be most effective for Moonlight Auto's purposes?

A)self-managed and problem-solving teams
B)cross-functional and self-managed teams
C)virtual and self-managed teams
D)problem-solving and cross-functional teams
E)project and cross-functional teams

Question 44

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
Refer to Scenario 6-3.In designing work teams,management must keep in mind that cohesiveness is an important factor if high productivity is to be achieved.The relationship between cohesiveness,norms,and productivity is not very complex; however,each element must be recognized to facilitate appropriate development.If performance norms of a group are high and cohesiveness is high,it is likely productivity will be

A)high,resulting in good quality.
B)moderate.
C)moderate to low,but still showing good quality.
D)low.
E)impossible to predict.

Question 45

SCENARIO 6-2 You are putting together a work group that will function together on a permanent basis.You are coaching Tom,one of your employees,who is appointed to lead the team.
Refer to Scenario 6-2.You should warn Tom that in the first stage of group development,the team members will probably

A)be uncertain.
B)be their most productive.
C)be in a stage of conflict.
D)focus their group energy on performing the task at hand.
E)be ready to focus group energy on developing objectives.

Question 46

Which of the following is an individual issue relating to the norming stage of group development?

A)"How do I fit in?"
B)"What do the others expect of me?"
C)"What's next?"
D)"How do I best perform?"
E)"What is my role here?"

Question 47

Suppose a group of employees voluntarily forms to discuss a parking problem within their organization.After the group has met for several months,a new public transportation system is introduced and fewer employees drive to work.Discovering that the parking issue no longer exists,the group gradually disbands and eventually stops meeting altogether.At which stage of development does this group appear to be?

A)goal achievement
B)performing
C)adjourning
D)conflict resolution
E)problem solving

Question 48

"Who is in charge?" and "Who does what?" are questions that are relevant to which stage of group development?

A)forming
B)storming
C)norming
D)performing
E)adjourning

Question 49

In the stages of group development,which stage is characterized by close relationships and cohesiveness?

A)bonding
B)norming
C)performing
D)storming
E)forming

Question 50

After which stage of a group's development has the group formed a common set of expectations of member behaviours?

A)norming
B)storming
C)forming
D)performing
E)planning

Question 51

When considering the five stages of group development,it is important to remember that

A)groups may progress through the different stages in a different order.
B)groups will progress through the five stages in exactly the same order.
C)groups will spend the exact same time in each stage.
D)groups progress through the stages in the time and order appropriate to their needs.
E)individuals recognize that group formation is a relatively easy task.

Question 52

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
Refer to Scenario 6-3.Senior management at Moonlight Auto explain to their employees that team work must be a major focus if the company is to be competitive.The team has a broad spectrum of team-player types including members who emphasize attention to task,goal setting,focus on process,and questions about how the team is functioning.Which characteristic of an effective team does this represent?

A)clear purpose
B)shared leadership
C)compromise
D)style diversity
E)civilized disagreement

Question 53

For an OB team project,you have been assigned to a group of classmates to complete an assignment.According to the Punctuated-Equilibrium Model,teams tend to experience ________ about halfway between the first meeting and the assignment deadline.

A)transition
B)"mid-life crisis"
C)stagnation
D)reinforcement of the initial fixed course
E)equilibrium

Question 54

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
Refer to Scenario 6-3.If cohesiveness is low and performance norms are high,productivity

A)is moderate to low.
B)increases,but is less than in a high cohesiveness-high norms situation.
C)the same as that of high cohesiveness-high norms situations.
D)decreases significantly.
E)levels will become stable with little chance of increasing.

Question 55

After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?

A)norming
B)storming
C)forming
D)performing
E)goal setting

Question 56

Which of the following is a group issue that gets resolved in the norming stage of group development?

A)"How do I fit in?"
B)"What is my role here?"
C)"Why are we here?"
D)"Can we agree on roles and work as a team?"
E)"What's next?"

Question 57

The first stage in group development is

A)norming.
B)storming.
C)forming.
D)performing.
E)idea generating.

Question 58

A climate of trust relates to the team ________,which is part of the team effectiveness model.

A)context
B)composition
C)diversity
D)process
E)goals

Question 59

According to the Punctuated-Equilibrium Model,productivity is highest during the time of

A)transition.
B)the last meeting.
C)the first meeting.
D)inertia.
E)the end of the first phase.

Question 60

SCENARIO 6-2 You are putting together a work group that will function together on a permanent basis.You are coaching Tom,one of your employees,who is appointed to lead the team.
Refer to Scenario 6-2.You are expecting that the most productive stage for this permanent team will be

A)forming.
B)storming.
C)norming.
D)performing.
E)bonding.

Question 61

Hayley was aware that teams have key roles which are important for team effectiveness.When Hayley suggested the team set up an agenda for discussing each of the problems assigned to the team,she was practicing which role?

A)maintainer
B)assessor
C)promoter
D)creator
E)linker

Question 62

The role performed by group members who ensure that the group successfully navigates external challenges is referred to as a(n)

A)linking role.
B)organizing role.
C)maintenance role.
D)individual role.
E)promoter role.

Question 63

A significant danger to high performance is that some individuals may not carry their full load; this could cause a reduction in efficiency if individuals believe their contribution cannot be measured.Should this occur it would be known as

A)redundancy.
B)negative cohesiveness.
C)social loafing.
D)social facilitation effect.
E)redundancy and negative synergy.

Question 64

The tendency for employees to exert less effort when working in a group than when working individually is called

A)status equity.
B)conformity.
C)compromising.
D)social loafing.
E)role conflict.

Question 65

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this,she should

A)make the group relatively large.
B)clarify the group's goals.
C)assign each member a distinct,independent task.
D)encourage interaction and cooperation in the way she conducts the meeting.
E)remind group members they need each other to get the job done.

Question 66

Paul was pleased to see that the members of his new team were a mix of different gender,demographic,and cultural characteristics.He saw this as a positive,but he was concerned that it could be a disadvantage to team functioning.Research would suggest this concern would be TRUE if

A)Paul's workplace is in a non-traditional and female-dominated industry.
B)Paul's workplace is in a traditional,male-dominated industry.
C)Paul's workplace is in a non-traditional industry,with no dominant gender.
D)Paul's workplace is in a society that values diversity.
E)Paul's workplace has norms of greater openness to new ideas.

Question 67

In a study examining teams with shared mental models,researchers found that

A)teams had lower levels of objectively rated performance.
B)teams had more positive attitudes toward their work.
C)teams could adapt faster when conditions changed and each team member was rewarded individually.
D)teams required less frequent interactions with each other.
E)teams of friends receiving equal rewards would adapt more slowly when conditions changed and each team member was rewarded individually.

Question 68

"Darren that is a great idea! Let me talk with my boss about it and see if we can't make it happen." This statement is an example of which of the following roles for the effective functioning of a team?

A)advising
B)linking
C)promoting
D)maintaining
E)elaborating

Question 69

One of the best characteristics of Sarah's team is its ability to consciously reflect on its master plan and adapt it as necessary.This characteristic is known as

A)groupthink.
B)reflexivity.
C)role reversal.
D)diversity.
E)conformity.

Question 70

Tim observed that his team members obviously have different ideas about how to do things as evidenced by their tendency to argue over process rather than focusing on what needs to be done.Tim's team is lacking in common

A)sense.
B)forming.
C)mental models.
D)courtesy.
E)roles.

Question 71

Process variables are factors that help to make a team effective.They include

A)team efficacy.
B)maintenance roles.
C)conformity.
D)360-degree feedback.
E)skunkworks.

Question 72

Group productivity is lowest when

A)performance norms are high and the group is very cohesive.
B)performance norms are low and the group is not very cohesive.
C)performance norms are low and the group is very cohesive.
D)performance norms are high and the group is not very cohesive.
E)both performance norms and group cohesion are moderate.

Question 73

Cultural diversity assists with which of the following group activities?

A)learning to work together
B)problem-solving
C)providing a wider range of perspectives
D)increasing cultural status
E)communicating

Question 74

Millie is a fashion designer who,at the best of times,is under a great deal of pressure to design and produce samples of her work.She has highly skilled individuals on her team to keep the time between design and production as short as possible.If Millie limits the resources available to her team,this will

A)encourage greater group creativity.
B)define new standards for efficiency.
C)increase long term profitability.
D)have a significant impact on her team's productivity.
E)create a reputation for a strong business sense.

Question 75

"Does everyone have a copy of the agenda that I sent out yesterday? Let's start on item number one of the agenda.Lesley,you had reported on this item at last month's meeting so why don't you start?" This request is an example of which of the following roles for the effective functioning of a team?

A)encourager
B)producer
C)summarizer
D)promoter
E)organizer

Question 76

Ineffective teams tend to have conflict that is

A)resolved through discussions.
B)unresolved,but team members agree to disagree.
C)focused on personalities and relationships.
D)focused on task requirements and group needs.
E)valued but not adequately processed.

Question 77

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance.It is likely that this person would be rated

A)high on conformity.
B)low on introspection and introversion.
C)high on agreeableness,conscientiousness,or extroversion.
D)low on agreeableness,conscientiousness,or extroversion.
E)high on role ambiguity.

Question 78

A team member who convinces the group to delay a decision until complete data is available is referred to as a(n)

A)producer.
B)controller.
C)advisor.
D)assessor.
E)linker.

Question 79

Having a common and meaningful purpose helps a group create a

A)general goal.
B)strategic plan.
C)cohesive working relationship.
D)measurable and realistic goal.
E)favourable public image.

Question 80

Which of the following might cause a team with positive team identity not to be successful working with other teams?

A)a history of positive team outcomes
B)a lack of a positive organizational identity
C)recognizing specific skills and abilities of team members
D)ensuring individuals feel included and respected
E)emotional connections to the team