Selling 8th Edition by Stephen Castleberry,John Tanner

Exercise 3

In "Sales Technology 5.1" you learned how Isuzu is using NetSuite to empower its salespeople to perform more effectively and efficiently. But some salespeople, far from using the benefits of technology, were still writing call notes on the back of envelopes. What would be your response to a salesperson who says, "I don't need all that fancy technology. My system of taking hand notes works just fine for me"?
(In Reference Sales Technology 5.1)