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Selling 8th Edition by Stephen Castleberry,John Tanner
Edition 8ISBN: 978-0073530017Selling 8th Edition by Stephen Castleberry,John Tanner
Edition 8ISBN: 978-0073530017 Exercise 9
Explain how active listening can be applied to a situation in which a customer makes a complaint. What can applying this art accomplish? What forms of active listening might actually cause more problems?
Explanation
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Customer compliant is not at all good fo...
Selling 8th Edition by Stephen Castleberry,John Tanner
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