
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 32
Select a service activity with which you are familiar. If you were the manager of this activity, what "conformance to specifications" criteria would you use to monitor it?
Explanation
Example for service activity:
Consider ...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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