Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 37

Examine the following requirements from ISO 9000. Which directly help control or improve quality, and which do not? For those that do not, why do you think that they are part of the standard?
a. "The organization shall determine requirements specified by the customer."
b. "Records from management reviews shall be maintained."
c. "... documentation shall include... documents needed... to ensure the effective planning, operation and control of its processes... "
d. "... shall determine the monitoring and measurement to be undertaken... to provide evidence of conformity of product to determined requirements."
e. "The quality management system... shall include a quality manual."
f. "... establish and implement the inspection or other activities necessary for ensuring that purchased product meets specified requirements."