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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 28
Can you describe a customer-focused organization similar to Avis or K N Management's restaurants with which you have had personal experience? What aspects of the organization impressed you the most?
Explanation
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Assumption of a customer-focused organiz...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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