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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 63
Thinking about organizations that you encounter in your daily life (your college, bookstores, restaurants, and so on), identify examples of customer-focused practices from Table 3.1 that are evident in these organizations.
Explanation
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Assumption of an organization which foll...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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