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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 31
In the context of a fast-food restaurant, make a list of different characteristics that might describe "freshness." Classify them by means of an affinity diagram. What does your response mean for measuring satisfaction of this attribute?
Explanation
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Classifying "freshness" in a fast food r...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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