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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 19
Explain the role of training and empowerment of customer-contact employees in achieving customer satisfaction.
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Role of training and empowerment of cust...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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