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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 10
How is the net promoter score measured? What insights does the score provide to management?
Explanation
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Measuring of net promoter score:
In rec...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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