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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 42
The training strategy that Xerox used is summarized as follows:
a. The training is uniform-common tools and processes are taught across all of Xerox, to all employees, creating a "common language within Xerox" that fosters cohesive team functioning.
b. Training is conducted in family groups, with all members starting and finishing training at the same time to facilitate the change process.
c. Training starts at the top of the organization with the CEO and cascades downward to all employees. 91
What advantages does such strategy have? Do you see any possible disadvantages? Would this approach work in any business?
a. The training is uniform-common tools and processes are taught across all of Xerox, to all employees, creating a "common language within Xerox" that fosters cohesive team functioning.
b. Training is conducted in family groups, with all members starting and finishing training at the same time to facilitate the change process.
c. Training starts at the top of the organization with the CEO and cascades downward to all employees. 91
What advantages does such strategy have? Do you see any possible disadvantages? Would this approach work in any business?
Explanation
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Advantages of X strategy:
It includes t...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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