Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 12

Note: Data for many of the problems in this chapter can be found in the Excel workbook C08Data.xlsx on the Student Companion Site. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 8-6, etc.) to access the data.
Use Pareto analysis to investigate the quality losses at Beechware Software Corp. using the data for Prob. 8-11 in the Excel workbook C08Data.xlsx. What conclusions do you reach?