Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 10

Note: Data for many of the problems in this chapter can be found in the Excel workbook C08Data.xlsx on the Student Companion Site. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 8-6, etc.) to access the data.
Calculate the process capability statistics for the outside diameters of the bottles made on the injection molding machine at the Moby Molding Co. (from Prob. 8-36 ). Use 0.12 as the upper tolerance limit and ?0.10 as the lower tolerance limit for this important measure of process performance. What recommendation would you make to management concerning the process, based on these findings?