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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 42
A flowchart for a fast-food drive-through window is shown in Figure 9.25. Determine the important quality characteristics inherent in this process and suggest possible improvements.
Explanation
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The important quality characteristics:
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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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