Exam 8: Implementing Change: Change Management, Contingency and Processual Approaches

Dynamic environments are more likely to be associated with static situations.

____ are those who are responsible for implementing change, often middle management.

According to Pendlebury, ____ is where change is continuous.

Which of the following is cited in your text as the main reason that British Airways employees went on strike in 2003?

According to Huy's contingency approach, ____ intervention is one where the time period is short term, abrupt and rapid.

____ is/are more likely to be associated with static environments and in this situation all keys "need to be applied scrupulously."

What is the first step in Kotter's Eight-Step Change Management Model?

The contingency change approach is underpinned by the ____ image of managing change.

According to Huy's contingency approach, ___ intervention takes a more gradual, longer-term OD change perspective, the organization is assisted by outside process consultants and staff are taught how to probe their work practices and behaviors to reveal new ways of working.

Change strategists are responsible for implementing change and are often middle-managers.

According to Dunphy and Stace, ____ are situations in which people accept that the organization is out of step with its environment and that there is a need for radical, revolutionary change.

According to Pettigrew, while utilizing the Processual Approach, the ___ stage involves clarifying future directions and objectives and putting in place transition managers to enable the transition to occur.

While change management models contain variation and flexibility, an underlying assumption is that there is "one best way" of producing organizational change.

According to Kotter, skipping steps in his Eight-Step Change Management Model only creates the illusion of speed and never produces a satisfying result.

According to the Processual Approach, external context means:

What is the final step in Kotter's Eight-Step Change Management Model?

Which of the following is NOT a significant difference between the various change management approaches?

According to Kotter's Eight-Step Change Management Model, during the step in which management would ensure that there is a powerful change group to guide the change, the actions taken would include:

According to the text, the best-developed change contingency approach is associated with the work of ____.

Since the mid-1990s, there has been a surge in the use of the title "change management" and a relative decline in the use o the title "organizational development."