Exam 8: Ethical Problems of Managers

Framing business decisions in ethical terms goes a long way toward increasing moral awareness,communicating your standards,and emphasizing the importance of ethical behavior.

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(True/False)

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Question 1

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True

How does culture get "baked in" to an organization?

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Question 2

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In this era of teams and empowered employees,it is more important than ever for managers to spell out "what they stand for" and "how things get done around here." Ethical standards have to be demonstrated by the manager and enforced or employees will not believe them.It is what is meant by "walking the talk." Employees figure out what really matters to an organization by observing manager behavior.See page 312.

List the four drivers of engagement and briefly describe each one.

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Question 3

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Line of sight,involvement,information sharing,and rewards and recognition.

Actively engaged employees help an organization by keeping turnover and absenteeism low,while promoting higher customer loyalty.

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Question 4

Employees who perceive that they have been unfairly treated are less satisfied,less likely to go the extra mile,and more likely to steal from the organization.

(True/False)

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Question 5

The best way to ensure that you are not going to be asked to compromise your values is to clearly communicate what people can expect from you.

(True/False)

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Question 6

If your manager asks you to betray your ethical standards,respond politely but firmly that you will not compromise your standards.

(True/False)

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Question 7

Those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).

(True/False)

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Question 8

According to management experts,"Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.

(True/False)

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Question 9

The intention of most dress codes is to restrict individuality and project the company image.

(True/False)

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Question 10

Turkey farming is the fine art of placing poor performers alongside strong performers so that the organization benefits.

(True/False)

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Question 11

Managers play a limited role in increasing employee engagement and building an ethical culture.

(True/False)

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Question 12

Reference: Types of Employee Engagement -Lucy is passionate and enthusiastic about her work.She is eager to go the extra mile.

(Multiple Choice)

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Question 13

The Equal Employment Opportunity Commission (EEOC)received more than 93,000 workplace discrimination complaints in 2009,and monetary relief for victims totaled more than $376 million.

(True/False)

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Question 14

Reference: Types of Employee Engagement -Don is sometime willing to go the "extra mile," but generally comes to work to do what needs to be done and to go home.

(Multiple Choice)

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Question 15

Discipline is important to ensure worker productivity,set standards of acceptable behaviors,and meet the requirements of the U.S.Sentencing Guidelines.

(True/False)

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Question 16

Managers earn their subordinates' credibility and respect by setting clear standards,deliberately communicating those standards,and insisting that all adhere to the standards.

(True/False)

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Question 17

Performance evaluations have little effect on employee performance so evaluating employee performance once every 18 months is sufficient.

(True/False)

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Question 18

Federal law prohibits discrimination against individuals with specific characteristics.Which of the following characteristics is not on that list (i.e.not protected under Federal law)?

(Multiple Choice)

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Question 19

To make it easy to terminate a subordinate,ensure that you are being fair,that you deliver the news in a way that is aligned with your organization's values,and allow the employee to maintain his personal dignity.

(True/False)

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Question 20

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Framing business decisions in ethical terms goes a long way toward increasing moral awareness,communicating your standards,and emphasizing the importance of ethical behavior.

How does culture get "baked in" to an organization?

List the four drivers of engagement and briefly describe each one.

Actively engaged employees help an organization by keeping turnover and absenteeism low,while promoting higher customer loyalty.

Employees who perceive that they have been unfairly treated are less satisfied,less likely to go the extra mile,and more likely to steal from the organization.

The best way to ensure that you are not going to be asked to compromise your values is to clearly communicate what people can expect from you.

If your manager asks you to betray your ethical standards,respond politely but firmly that you will not compromise your standards.

Those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).

According to management experts,"Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.

The intention of most dress codes is to restrict individuality and project the company image.

Turkey farming is the fine art of placing poor performers alongside strong performers so that the organization benefits.

Managers play a limited role in increasing employee engagement and building an ethical culture.

Reference: Types of Employee Engagement -Lucy is passionate and enthusiastic about her work.She is eager to go the extra mile.

The Equal Employment Opportunity Commission (EEOC)received more than 93,000 workplace discrimination complaints in 2009,and monetary relief for victims totaled more than $376 million.

Reference: Types of Employee Engagement -Don is sometime willing to go the "extra mile," but generally comes to work to do what needs to be done and to go home.

Discipline is important to ensure worker productivity,set standards of acceptable behaviors,and meet the requirements of the U.S.Sentencing Guidelines.

Managers earn their subordinates' credibility and respect by setting clear standards,deliberately communicating those standards,and insisting that all adhere to the standards.

Performance evaluations have little effect on employee performance so evaluating employee performance once every 18 months is sufficient.

Federal law prohibits discrimination against individuals with specific characteristics.Which of the following characteristics is not on that list (i.e.not protected under Federal law)?

To make it easy to terminate a subordinate,ensure that you are being fair,that you deliver the news in a way that is aligned with your organization's values,and allow the employee to maintain his personal dignity.

Introducing Straight Talk About Managing Business Ethics: Where Were Going and Why

Deciding Whats Right: a Prescriptive Approach

Deciding Whats Right: a Psychological Approach

Common Ethical Problems

Ethics As Organizational Culture

Managing Ethics and Legal Compliance

Managing for Ethical Conduct

Corporate Social Responsibility

Ethical Problems of Organizations

Managing for Ethics and Social Responsibility in a Global Business Environment

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