Question 1

Compliments are just that,compliments,and employees too sensitive to accept them should receive sensitivity training.

Accepted Answer

A) True 
 B)False

Question 2

As a manager of ABC Corporation,you are in a tough situation.You must send an employee to work with your new client in Europe and Sam is clearly the most qualified candidate.However,ABC Corporation is located in an area where several people of Sam's race have been violently attacked.You must choose to send Sam or Tonya.What should you do?

Accepted Answer

A) Automatically send Tonya to Europe without telling Sam he was considered. 
B) Automatically send Sam to Europe because he is clearly the most qualified. 
C) Ask Sam if he wants to go to Europe and discuss the situation. 
D) Assign Sam to a new task and send the Tonya to Europe. 
A) Automatically send Tonya to Europe without telling Sam he was considered. 
B) Automatically send Sam to Europe because he is clearly the most qualified. 
C) Ask Sam if he wants to go to Europe and discuss the situation. 
D) Assign Sam to a new task and send the Tonya to Europe.

Question 3

Which of the following is not an effective way to discipline employees?

Accepted Answer

A) Discipline must be constructive and done in a professional manner. 
B) Discipline should be done privately. 
C) Employees should be encouraged to explain their side of the story. 
D) Discipline should be consistent with what other employees at the same level or position received. 
A) Discipline must be constructive and done in a professional manner. 
B) Discipline should be done privately. 
C) Employees should be encouraged to explain their side of the story. 
D) Discipline should be consistent with what other employees at the same level or position received.

Question 4

Because of a family emergency,John was unable to complete a report for his boss.Instead,he asks a coworker to finish it for him and in the morning,John tells his boss that he did the report.Is there anything wrong with John's action?

Accepted Answer

A) No,because John's coworker only finished what John had started. 
B) No,because John had a family emergency and his boss don't need the details.The report is done. 
C) Yes,because John told a lie to his boss and put his reputation on the line. 
D) Yes,because John is indebted to his coworker now. 
A) No,because John's coworker only finished what John had started. 
B) No,because John had a family emergency and his boss don't need the details.The report is done. 
C) Yes,because John told a lie to his boss and put his reputation on the line. 
D) Yes,because John is indebted to his coworker now.

Question 5

One of the higher performing employees in your group has recently had family troubles.These personal issues caused him to be less flexible with his work schedule.For example,he has come in late some mornings and missed several late afternoon meetings.However,he continues to be productive when he is at work.As his manager,what should you do?

Accepted Answer

A) Reprimand the employee and put him on notice immediately. 
B) Ignore the situation because he is generally a high performer and the situation is temporary. 
C) Institute flexible work hours for all employees in your group and arrange meetings when everyone can be available. 
D) At the next group meeting,make an example out of him and his unethical behavior to deter other employees' misbehavior. 
A) Reprimand the employee and put him on notice immediately. 
B) Ignore the situation because he is generally a high performer and the situation is temporary. 
C) Institute flexible work hours for all employees in your group and arrange meetings when everyone can be available. 
D) At the next group meeting,make an example out of him and his unethical behavior to deter other employees' misbehavior.

Question 6

You are a manager forced to layoff certain employees.What is the primary objective that should guide your treatment of these individuals?

Accepted Answer

A) To make the process as quick and painless to the company as possible. 
B) To ensure the grapevine is passing truthful information. 
C) To ensure layoff survivors understand why they were not chosen. 
D) To allow the terminated employee to maintain personal dignity. 
A) To make the process as quick and painless to the company as possible. 
B) To ensure the grapevine is passing truthful information. 
C) To ensure layoff survivors understand why they were not chosen. 
D) To allow the terminated employee to maintain personal dignity.

Question 7

Research has shown that the best way to encourage ethical behavior is to create an organizational culture that is built to enhance employee engagement.

Accepted Answer

A) True 
 B)False

Question 8

People do not want to believe that the world operates on the principles of fairness.

Accepted Answer

A) True 
 B)False

Question 9

Reference: Types of Employee Engagement
-Jane frequently refuses to do work that "is not her job."

Accepted Answer

A) Actively engaged 
B) Not engaged 
C) Actively disengaged 
A) Actively engaged 
B) Not engaged 
C) Actively disengaged

Question 10

One of a manager's most important responsibilities is to bring good people into the organization.

Accepted Answer

A) True 
 B)False

Question 11

This driver of engagement,__________,refers to the fact that employees should understand the company's strategic direction and how their individual efforts play a role in the company's revenue-generating enterprise.

Accepted Answer

A) Line of sight 
B) Involvement 
C) Information sharing 
D) Rewards and recognition 
A) Line of sight 
B) Involvement 
C) Information sharing 
D) Rewards and recognition

Question 12

Honest feedback is a two edge sword.Telling employees truthfully how they are performing alienates the strong performers and has a negative effect on the organization's culture.

Accepted Answer

A) True 
 B)False

Question 13

Reference: Types of Employee Engagement
-David is willing to put in his time at work,but he exhibits no passion or no energy for what he does.

Accepted Answer

A) Actively engaged 
B) Not engaged 
C) Actively disengaged 
A) Actively engaged 
B) Not engaged 
C) Actively disengaged

Question 14

According to a survey of executives,most respondents would rather lie to employees about performance than confront them about performance problems.

Accepted Answer

A) True 
 B)False

Question 15

Continuous performance evaluation is categorized under which of the four drivers of employee engagement?

Accepted Answer

A) Line of sight 
B) Involvement 
C) Information sharing 
D) Rewards and recognition 
A) Line of sight 
B) Involvement 
C) Information sharing 
D) Rewards and recognition

Question 16

Which of the following is false?

Accepted Answer

A) Employee engagement is how committed employees are to their work. 
B) Actively disengaged employees have lower turnover and absenteeism. 
C) Actively disengaged employees cost the US economy billions each year. 
D) Engaged employees are more productive. 
A) Employee engagement is how committed employees are to their work. 
B) Actively disengaged employees have lower turnover and absenteeism. 
C) Actively disengaged employees cost the US economy billions each year. 
D) Engaged employees are more productive.

Compliments are just that,compliments,and employees too sensitive to accept them should receive sensitivity training.

Which of the following is not an effective way to discipline employees?

Because of a family emergency,John was unable to complete a report for his boss.Instead,he asks a coworker to finish it for him and in the morning,John tells his boss that he did the report.Is there anything wrong with John's action?

You are a manager forced to layoff certain employees.What is the primary objective that should guide your treatment of these individuals?

Research has shown that the best way to encourage ethical behavior is to create an organizational culture that is built to enhance employee engagement.

People do not want to believe that the world operates on the principles of fairness.

Reference: Types of Employee Engagement -Jane frequently refuses to do work that "is not her job."

One of a manager's most important responsibilities is to bring good people into the organization.

This driver of engagement,__________,refers to the fact that employees should understand the company's strategic direction and how their individual efforts play a role in the company's revenue-generating enterprise.

Honest feedback is a two edge sword.Telling employees truthfully how they are performing alienates the strong performers and has a negative effect on the organization's culture.

Reference: Types of Employee Engagement -David is willing to put in his time at work,but he exhibits no passion or no energy for what he does.

According to a survey of executives,most respondents would rather lie to employees about performance than confront them about performance problems.

Continuous performance evaluation is categorized under which of the four drivers of employee engagement?

Which of the following is false?

Introducing Straight Talk About Managing Business Ethics: Where Were Going and Why

Deciding Whats Right: a Prescriptive Approach

Deciding Whats Right: a Psychological Approach

Common Ethical Problems

Ethics As Organizational Culture

Managing Ethics and Legal Compliance

Managing for Ethical Conduct

Corporate Social Responsibility

Ethical Problems of Organizations

Managing for Ethics and Social Responsibility in a Global Business Environment

Filters

Exam 8: Ethical Problems of Managers

Compliments are just that,compliments,and employees too sensitive to accept them should receive sensitivity training.

Which of the following is not an effective way to discipline employees?

Because of a family emergency,John was unable to complete a report for his boss.Instead,he asks a coworker to finish it for him and in the morning,John tells his boss that he did the report.Is there anything wrong with John's action?

You are a manager forced to layoff certain employees.What is the primary objective that should guide your treatment of these individuals?

Research has shown that the best way to encourage ethical behavior is to create an organizational culture that is built to enhance employee engagement.

People do not want to believe that the world operates on the principles of fairness.

Reference: Types of Employee Engagement -Jane frequently refuses to do work that "is not her job."

One of a manager's most important responsibilities is to bring good people into the organization.

This driver of engagement,__________,refers to the fact that employees should understand the company's strategic direction and how their individual efforts play a role in the company's revenue-generating enterprise.

Honest feedback is a two edge sword.Telling employees truthfully how they are performing alienates the strong performers and has a negative effect on the organization's culture.

Reference: Types of Employee Engagement -David is willing to put in his time at work,but he exhibits no passion or no energy for what he does.

According to a survey of executives,most respondents would rather lie to employees about performance than confront them about performance problems.

Continuous performance evaluation is categorized under which of the four drivers of employee engagement?

Which of the following is false?

Introducing Straight Talk About Managing Business Ethics: Where Were Going and Why

Deciding Whats Right: a Prescriptive Approach

Deciding Whats Right: a Psychological Approach

Common Ethical Problems

Ethics As Organizational Culture

Managing Ethics and Legal Compliance

Managing for Ethical Conduct

Corporate Social Responsibility

Ethical Problems of Organizations

Managing for Ethics and Social Responsibility in a Global Business Environment

Filters