Exam 15: Pricing of Services
Exam 1: Introduction to Services62 Questions
Exam 2: Conceptual Framework of the Book: the Gaps Model of Service Quality68 Questions
Exam 3: Customer Expectations of Service65 Questions
Exam 4: Customer Perceptions of Service65 Questions
Exam 5: Listening to Customers Through Research65 Questions
Exam 6: Building Customer Relationships65 Questions
Exam 7: Service Recovery67 Questions
Exam 8: Service Innovation and Design64 Questions
Exam 9: Customer-Defined Service Standards64 Questions
Exam 10: Physical Evidence and the Servicescape64 Questions
Exam 11: Employees Roles in Service65 Questions
Exam 12: Customers Roles in Service65 Questions
Exam 13: Managing Demand and Capacity65 Questions
Exam 14: Integrated Service Marketing Communications66 Questions
Exam 15: Pricing of Services66 Questions
Exam 16: The Financial and Economic Impact of Service56 Questions
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Loss leadership is the term typically used when providers place a familiar service on special to draw the customer to the store and then reveal other levels of service available at higher prices.
(True/False)
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Prestige pricing is a special form of cost-plus pricing by service marketers who offer some sort of status service like providing cold storage for a mink coat or maintenance for a Rolls Royce.
(True/False)
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In which of the following service industries are you most likely to find the service provider using fee for service pricing?
(Multiple Choice)
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Describe the three strategies associated with the complementary pricing of a service?
(Short Answer)
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Pizza Hut,Uncle Sam's,Domino's and Papa John's all deliver pizza in Cartersville,Georgia,a town of about 30,000.As a result,one would expect all of the pizza delivery services to use _____-based pricing.
(Multiple Choice)
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Value may be perceived differently because of consumers' idiosyncratic tastes,knowledge about the service,buying power and ability to pay.
(True/False)
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