Question 1

In statistical process control (SPC),special or assignable causes of variation:

Accepted Answer

A) are intrinsic to the process and will always be there unless the process is changed. 
B) are outside,nonrandom problems such as breakdown of machinery,material variation,or human error. 
C) have everything to do with the underlying process and can only be eliminated by changing the process. 
D) are of secondary importance in quality control procedures used to detect and eliminate variation. 
E) can be present in a process that is fully capable of meeting specifications consistently. 
A) are intrinsic to the process and will always be there unless the process is changed. 
B) are outside,nonrandom problems such as breakdown of machinery,material variation,or human error. 
C) have everything to do with the underlying process and can only be eliminated by changing the process. 
D) are of secondary importance in quality control procedures used to detect and eliminate variation. 
E) can be present in a process that is fully capable of meeting specifications consistently. B

Question 2

A process is deemed to be capable when there are no special assignable causes of variation,only common causes.

Accepted Answer

A) True 
 B)False  True

Question 3

Total quality management (TQM)is a philosophy and system of management focused on short-term success through statistical process control.

Accepted Answer

A) True 
 B)False  False

Question 4

Operator action is not required when process output exceeds the upper control limit (UCL)or dips below the lower control limit (LCL).

Accepted Answer

A) True 
 B)False

Question 5

A sampling technique in which every element in the population has an equal chance of being selected is called:

Accepted Answer

A) additive sampling. 
B) sequential sampling. 
C) 100 percent testing. 
D) random sampling. 
E) cumulative sampling. 
A) additive sampling. 
B) sequential sampling. 
C) 100 percent testing. 
D) random sampling. 
E) cumulative sampling.

Question 6

Lean is a management philosophy that focuses on:

Accepted Answer

A) prevention,appraisal and internal failure costs. 
B) data to reduce variation and waste. 
C) maximizing customer value while eliminating waste. 
D) the voice of the customer. 
E) statistical quality control (SQ
C) techniques. 
A) prevention,appraisal and internal failure costs. 
B) data to reduce variation and waste. 
C) maximizing customer value while eliminating waste. 
D) the voice of the customer. 
E) statistical quality control (SQ
C) techniques.

Question 7

The process capability index (Cp)combines process spread and tolerance into one index and indicates whether process variation is satisfactory.

Accepted Answer

A) True 
 B)False

Question 8

The upper and lower control limits on a process control chart are set using customer specifications.

Accepted Answer

A) True 
 B)False

Question 9

It is reasonable to expect a supplier to simultaneously improve quality and lower costs.

Accepted Answer

A) True 
 B)False

Question 10

The real costs of quality:

Accepted Answer

A) tend to rise significantly with the cost of prevention. 
B) rise significantly as defects increase in the finished product. 
C) are incurred in the quality control department. 
D) are easily identified by the accounting department. 
E) are frequently overstated in an organization. 
A) tend to rise significantly with the cost of prevention. 
B) rise significantly as defects increase in the finished product. 
C) are incurred in the quality control department. 
D) are easily identified by the accounting department. 
E) are frequently overstated in an organization.

Question 11

A supplier certification program:

Accepted Answer

A) adds cost to the supplier,but provides few benefits to the supplier. 
B) may improve quality,but at best will not raise costs. 
C) always improves quality,but usually at a higher purchase price. 
D) may enable the buyer and seller to lower costs and improve quality. 
E) typically costs more to implement than the value of the quality improvement. 
A) adds cost to the supplier,but provides few benefits to the supplier. 
B) may improve quality,but at best will not raise costs. 
C) always improves quality,but usually at a higher purchase price. 
D) may enable the buyer and seller to lower costs and improve quality. 
E) typically costs more to implement than the value of the quality improvement.

Question 12

Quality function deployment (QFD)is a comprehensive quality system that seeks to translate customer requirements into specifications.

Accepted Answer

A) True 
 B)False

Question 13

A formal service quality evaluation process:

Accepted Answer

A) measures the gap between service expectations and performance perceptions. 
B) is relatively simple and applicable for all types of services. 
C) is performed exactly the same as it is for goods. 
D) is impossible to quantify if the service is highly intangible. 
E) is most easily done on the buyer's premises. 
A) measures the gap between service expectations and performance perceptions. 
B) is relatively simple and applicable for all types of services. 
C) is performed exactly the same as it is for goods. 
D) is impossible to quantify if the service is highly intangible. 
E) is most easily done on the buyer's premises.

Question 14

Jidoka is a Japanese term for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 15

ISO 14001:2015 focuses on compliance with federal,state,and provincial environmental laws and regulations.

Accepted Answer

A) True 
 B)False

Question 16

Lean focuses on maximizing profitability while minimizing waste in the form of the costs of quality (scrap,rework,and inspection).

Accepted Answer

A) True 
 B)False

Question 17

Internal failure costs include the costs of inspection,testing,and measuring product or service quality.

Accepted Answer

A) True 
 B)False

Question 18

Determination of the "best buy" is based on:

Accepted Answer

A) suitability for a given use. 
B) a balance between price and quality. 
C) technical considerations only. 
D) the internal user or specifier's perceptions. 
E) trade-offs among stakeholders (e.g. ,marketing,operations,and supply). 
A) suitability for a given use. 
B) a balance between price and quality. 
C) technical considerations only. 
D) the internal user or specifier's perceptions. 
E) trade-offs among stakeholders (e.g. ,marketing,operations,and supply).

Question 19

Quality function deployment:

Accepted Answer

A) seeks to understand what value represents to the customer. 
B) is a system for deploying quality at supplier facilities. 
C) provides direction on the appropriate level of product performance and which features should be included. 
D) seeks to understand what value represents to the customer and is a system for deploying quality at supplier facilities. 
E) seeks to understand what value represents to the customer,and provides direction on the appropriate level of product performance and which features should be included. 
A) seeks to understand what value represents to the customer. 
B) is a system for deploying quality at supplier facilities. 
C) provides direction on the appropriate level of product performance and which features should be included. 
D) seeks to understand what value represents to the customer and is a system for deploying quality at supplier facilities. 
E) seeks to understand what value represents to the customer,and provides direction on the appropriate level of product performance and which features should be included.

Question 20

The six sigma (6σ)approach to quality uses the five-step methodology of: define,measure,analyze,improve,and control (DMAIC).

Accepted Answer

A) True 
 B)False

In statistical process control (SPC),special or assignable causes of variation:

A process is deemed to be capable when there are no special assignable causes of variation,only common causes.

Total quality management (TQM)is a philosophy and system of management focused on short-term success through statistical process control.

Operator action is not required when process output exceeds the upper control limit (UCL)or dips below the lower control limit (LCL).

A sampling technique in which every element in the population has an equal chance of being selected is called:

Lean is a management philosophy that focuses on:

The process capability index (Cp)combines process spread and tolerance into one index and indicates whether process variation is satisfactory.

The upper and lower control limits on a process control chart are set using customer specifications.

It is reasonable to expect a supplier to simultaneously improve quality and lower costs.

The real costs of quality:

A supplier certification program:

Quality function deployment (QFD)is a comprehensive quality system that seeks to translate customer requirements into specifications.

A formal service quality evaluation process:

Jidoka is a Japanese term for continuous improvement.

ISO 14001:2015 focuses on compliance with federal,state,and provincial environmental laws and regulations.

Lean focuses on maximizing profitability while minimizing waste in the form of the costs of quality (scrap,rework,and inspection).

Internal failure costs include the costs of inspection,testing,and measuring product or service quality.

Determination of the "best buy" is based on:

Quality function deployment:

The six sigma (6σ)approach to quality uses the five-step methodology of: define,measure,analyze,improve,and control (DMAIC).

Purchasing and Supply Management

Supply Strategy

Supply Organization

Supply Processes and Technology

Make or Buy,insourcing and Outsourcing

Need Identification and Specification

Quantity and Inventory

Delivery

Price

Cost Management

Supplier Selection

Supplier Evaluation and Supplier Relationships

Global Supply Management

Legal and Ethics

Other Supply Responsibilities

Supply Function Evaluation and Trends

Filters

Exam 7: Quality

In statistical process control (SPC),special or assignable causes of variation:

A process is deemed to be capable when there are no special assignable causes of variation,only common causes.

Total quality management (TQM)is a philosophy and system of management focused on short-term success through statistical process control.

Operator action is not required when process output exceeds the upper control limit (UCL)or dips below the lower control limit (LCL).

A sampling technique in which every element in the population has an equal chance of being selected is called:

Lean is a management philosophy that focuses on:

The process capability index (Cp)combines process spread and tolerance into one index and indicates whether process variation is satisfactory.

The upper and lower control limits on a process control chart are set using customer specifications.

It is reasonable to expect a supplier to simultaneously improve quality and lower costs.

The real costs of quality:

A supplier certification program:

Quality function deployment (QFD)is a comprehensive quality system that seeks to translate customer requirements into specifications.

A formal service quality evaluation process:

Jidoka is a Japanese term for continuous improvement.

ISO 14001:2015 focuses on compliance with federal,state,and provincial environmental laws and regulations.

Lean focuses on maximizing profitability while minimizing waste in the form of the costs of quality (scrap,rework,and inspection).

Internal failure costs include the costs of inspection,testing,and measuring product or service quality.

Determination of the "best buy" is based on:

Quality function deployment:

The six sigma (6σ)approach to quality uses the five-step methodology of: define,measure,analyze,improve,and control (DMAIC).

Purchasing and Supply Management

Supply Strategy

Supply Organization

Supply Processes and Technology

Make or Buy,insourcing and Outsourcing

Need Identification and Specification

Quantity and Inventory

Delivery

Price

Cost Management

Supplier Selection

Supplier Evaluation and Supplier Relationships

Global Supply Management

Legal and Ethics

Other Supply Responsibilities

Supply Function Evaluation and Trends

Filters