Question 1

Scorecard and key performance indicators (KPIs) refer to

Accepted Answer

A)  sporting events. 
B)  metrics to manage logistics operations. 
C)  management's evaluation of supply chain staff. 
D)  measuring output. 
A)  sporting events. 
B)  metrics to manage logistics operations. 
C)  management's evaluation of supply chain staff. 
D)  measuring output. B

Question 2

Effective order management can have an impact on

Accepted Answer

A)  reducing supply chain costs. 
B)  increasing revenues. 
C)  improving ROA. 
D)  all of these answers 
A)  reducing supply chain costs. 
B)  increasing revenues. 
C)  improving ROA. 
D)  all of these answers D

Question 3

Gross margin equals

Accepted Answer

A)  sales minus COGS 
B)  Sales + taxes minus COGS 
C)  COGS - Sales 
D)  COGS - taxes 
A)  sales minus COGS 
B)  Sales + taxes minus COGS 
C)  COGS - Sales 
D)  COGS - taxes A

Question 4

Four major categories that provide a useful way to examine logistics and supply chain performance are: time, quality, cost, and inventory.

Accepted Answer

A) True 
 B)False

Question 5

An "executive dashboard" is

Accepted Answer

A)  a small number (usually less than five) of KPIs. 
B)  used by senior management to track profits. 
C)  metrics used by an organization's suppliers 
D)  a trend that has only recently developed. 
A)  a small number (usually less than five) of KPIs. 
B)  used by senior management to track profits. 
C)  metrics used by an organization's suppliers 
D)  a trend that has only recently developed.

Question 6

What is the best financial metric to show the profit an organization generates in relationship to assets utilized?

Accepted Answer

A)  ROA 
B)  Profit 
C)  Return on net worth 
D)  Stock price 
A)  ROA 
B)  Profit 
C)  Return on net worth 
D)  Stock price

Question 7

There are seven factors in the successful development of supply chain metrics. Name them, and select any two to discuss in more detail.

Accepted Answer

First, develop a metrics program that is

Question 8

The current logistics management approach is supported by which performance measurement concepts?

Accepted Answer

A)  metrics. 
B)  total cost. 
C)  least total cost. 
D)  the D1 concept developed by the Supply Chain Council. 
A)  metrics. 
B)  total cost. 
C)  least total cost. 
D)  the D1 concept developed by the Supply Chain Council.

Question 9

The purpose of this chapter is to

Accepted Answer

A)  discuss how supply chain metrics are developed. 
B)  develop quantitative tools to show how metrics can be linked to financial performance. 
C)  offer methods for classifying supply chain metrics. 
D)  all of these answers 
A)  discuss how supply chain metrics are developed. 
B)  develop quantitative tools to show how metrics can be linked to financial performance. 
C)  offer methods for classifying supply chain metrics. 
D)  all of these answers

Question 10

What is the "Order-to-Cash" cycle?

Accepted Answer

The order-to-cash cycle includes all of

Question 11

Discuss the Supply Chain Financial Impact on an organization.

Accepted Answer

A major financial objective for any orga

Question 12

Another driving influence for supply chain reexamination has been the desire of organizations to change their supply chain focus from a __________to an "investment" center.

Accepted Answer

A)  warehouse system 
B)  logistics-oriented system 
C)  cost center 
D)  value neutral 
A)  warehouse system 
B)  logistics-oriented system 
C)  cost center 
D)  value neutral

Question 13

In the SCOR Model there are five major categories of metrics that need to be used to measure the performance of Process D1: reliability, ___________, agility, costs, and asset management.

Accepted Answer

A)  ROA 
B)  responsiveness 
C)  supply chains 
D)  cash to cash cycle 
A)  ROA 
B)  responsiveness 
C)  supply chains 
D)  cash to cash cycle

Question 14

A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.

Accepted Answer

A) True 
 B)False

Question 15

Evaluating current or potential supply chain performance metrics is not important to a sound logistics program.

Accepted Answer

A) True 
 B)False

Question 16

Order cycle time (OCT) is another very important logistics service metric. OCT influences product availability, customer inventories, and seller's cash flow and profit.

Accepted Answer

A) True 
 B)False

Question 17

The decision to alter the supply chain process is essentially ___________issue.

Accepted Answer

A)  a management 
B)  an optimization 
C)  a supply chain 
D)  a customer satisfaction 
A)  a management 
B)  an optimization 
C)  a supply chain 
D)  a customer satisfaction

Question 18

Discuss the revenue-cost savings connection and include the formula.

Accepted Answer

Logistics and supply chain managers find

Question 19

Discuss how a seller's cost influences a customer's profit and how a seller's service impacts a customer's revenue.

Accepted Answer

If the cost of a seller's logistics serv

Question 20

Which of the following is NOT a supply chain decision area regarding ROA improvement?

Accepted Answer

A)  Channel Structure Management 
B)  Inventory Management 
C)  Order Management 
D)  Information Management 
A)  Channel Structure Management 
B)  Inventory Management 
C)  Order Management 
D)  Information Management

Scorecard and key performance indicators (KPIs) refer to

Effective order management can have an impact on

Gross margin equals

Four major categories that provide a useful way to examine logistics and supply chain performance are: time, quality, cost, and inventory.

An "executive dashboard" is

What is the best financial metric to show the profit an organization generates in relationship to assets utilized?

There are seven factors in the successful development of supply chain metrics. Name them, and select any two to discuss in more detail.

The current logistics management approach is supported by which performance measurement concepts?

The purpose of this chapter is to

What is the "Order-to-Cash" cycle?

Discuss the Supply Chain Financial Impact on an organization.

Another driving influence for supply chain reexamination has been the desire of organizations to change their supply chain focus from a __________to an "investment" center.

In the SCOR Model there are five major categories of metrics that need to be used to measure the performance of Process D1: reliability, ___________, agility, costs, and asset management.

A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.

Evaluating current or potential supply chain performance metrics is not important to a sound logistics program.

Order cycle time (OCT) is another very important logistics service metric. OCT influences product availability, customer inventories, and seller's cash flow and profit.

The decision to alter the supply chain process is essentially ___________issue.

Discuss the revenue-cost savings connection and include the formula.

Discuss how a seller's cost influences a customer's profit and how a seller's service impacts a customer's revenue.

Which of the following is NOT a supply chain decision area regarding ROA improvement?

Supply Chain Management: an Overview

Role of Logistics in Supply Chains

Global Dimensions of Supply Chains

Supply Chain Relationships

Supply Chain Technology-Managing Information Flows

Demand Management

Order Management and Customer Service

Managing Inventory in the Supply Chain

Transportation-Managing the Flow of the Supply Chain

Distribution-Managing Fulfillment Operations

Supply Chain Network Analysis and Design

Sourcing Materials and Services

Operations-Producing Goods and Services

Supply Chain Sustainability

Strategic Challenges and Change for Supply Chains

Filters

Exam 5: Supply Chain Performance Measurement and Financial Analysis

Scorecard and key performance indicators (KPIs) refer to

Effective order management can have an impact on

Gross margin equals

Four major categories that provide a useful way to examine logistics and supply chain performance are: time, quality, cost, and inventory.

An "executive dashboard" is

What is the best financial metric to show the profit an organization generates in relationship to assets utilized?

There are seven factors in the successful development of supply chain metrics. Name them, and select any two to discuss in more detail.

The current logistics management approach is supported by which performance measurement concepts?

The purpose of this chapter is to

What is the "Order-to-Cash" cycle?

Discuss the Supply Chain Financial Impact on an organization.

Another driving influence for supply chain reexamination has been the desire of organizations to change their supply chain focus from a __________to an "investment" center.

In the SCOR Model there are five major categories of metrics that need to be used to measure the performance of Process D1: reliability, ___________, agility, costs, and asset management.

A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.

Evaluating current or potential supply chain performance metrics is not important to a sound logistics program.

Order cycle time (OCT) is another very important logistics service metric. OCT influences product availability, customer inventories, and seller's cash flow and profit.

The decision to alter the supply chain process is essentially ___________issue.

Discuss the revenue-cost savings connection and include the formula.

Discuss how a seller's cost influences a customer's profit and how a seller's service impacts a customer's revenue.

Which of the following is NOT a supply chain decision area regarding ROA improvement?

Supply Chain Management: an Overview

Role of Logistics in Supply Chains

Global Dimensions of Supply Chains

Supply Chain Relationships

Supply Chain Technology-Managing Information Flows

Demand Management

Order Management and Customer Service

Managing Inventory in the Supply Chain

Transportation-Managing the Flow of the Supply Chain

Distribution-Managing Fulfillment Operations

Supply Chain Network Analysis and Design

Sourcing Materials and Services

Operations-Producing Goods and Services

Supply Chain Sustainability

Strategic Challenges and Change for Supply Chains

Filters