Question 1

A person's posture,tone of voice,gestures and eye contact are examples of

Accepted Answer

A) active listening 
B) effective communication 
C) nonverbal behaviors 
D) responding 
A) active listening 
B) effective communication 
C) nonverbal behaviors 
D) responding

Question 2

The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called

Accepted Answer

A) active listening 
B) effective communication 
C) the expression of feelings 
D) "hearing" cues 
A) active listening 
B) effective communication 
C) the expression of feelings 
D) "hearing" cues

Question 3

The key to responding to a client's message is for the helper to

Accepted Answer

A) use ice breakers 
B) clarify the client's statement 
C) paraphrase 
D) know his or her intent before speaking 
A) use ice breakers 
B) clarify the client's statement 
C) paraphrase 
D) know his or her intent before speaking

Question 4

An individual,a small group,or a geographic area are examples of

Accepted Answer

A) clients 
B) self-help groups 
C) human service roles 
D) formal helping 
A) clients 
B) self-help groups 
C) human service roles 
D) formal helping

Question 5

The client's arrival includes all but which of the following?

Accepted Answer

A) the review of all available documents 
B) the use of "door openers" or "ice breakers" 
C) inquiries about the problem 
D) sharing information about the agency 
A) the review of all available documents 
B) the use of "door openers" or "ice breakers" 
C) inquiries about the problem 
D) sharing information about the agency

A person's posture,tone of voice,gestures and eye contact are examples of

The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called

The key to responding to a client's message is for the helper to

An individual,a small group,or a geographic area are examples of

The client's arrival includes all but which of the following?

An Introduction to Human Services

A History of Helping

Human Services Today

Models of Human Service Delivery

The Client

The Human Service Professional

Working Within a System

Professional Concerns

Filters

Exam 7: The Helping Process

A person's posture,tone of voice,gestures and eye contact are examples of

The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called

The key to responding to a client's message is for the helper to

An individual,a small group,or a geographic area are examples of

The client's arrival includes all but which of the following?

An Introduction to Human Services

A History of Helping

Human Services Today

Models of Human Service Delivery

The Client

The Human Service Professional

Working Within a System

Professional Concerns

Filters