Exam 7: Power and Resistance at Work

Early management theoriests like Taylor and Mayo rarely mentioned power as an object of study because ______.

According to Robert Dahl and the one-dimensional model of power, the presence of overt conflict is not a condition for the exercise of power.

Tyler, Jordan, and Madison work for a small research firm. Their boss recently enacted a new cell phone policy to cut down on gaming at work. The employees now sit at their desks with a split screens they can easily click on to cover up the fact that they are now playing games on their computer. The employees are engaging in a form of resistance called ______.

On a 100-degree summer day, Christine is working as a counselor and coach at a soccer camp for middle-schoolers. By the end of the day, she's tired, hot, and irritable. However, she must continue to be cheerful and energetic in order to motivate her campers. Christine must engage in ______.

Web sites and other social media provide a vehicle for employee resistance and dissert outside of the formal purview their employers.

______ allows organizations to capitalize on unpaid labor like blogging and discussion boards.

People who blog about products, participate in focus groups or incorporate commentary about products, goods, and services on their social media sites, are providing companies with free ______.

A person may exercise positional, coercive, and reward power simultaneously.

______ is not a thing that someone can possess, but rather is exercised through a dynamic process in which relations of interdependence exist between actors in organizational settings.

Critical organizational communication researchers have studied which of the following communication phenomena to try to understand how power and resistance work at an everyday level?

Companies like Disney and McDonalds that have their own universities that socialize and education employees are exercising a three-dimensional view of power.

The latest tech gadget has just come out. Advertising and other media surrounding its release has convinced Jeremy that he needs to buy the item, even if he has to borrow money to do it. Which model of power best describes this situation?

According to Stan Deetz, ______ is the process in which the corporation has become the dominant institution in society, largely eclipsing other institutions in producing meaning, identity, and values.

Bachrach and Baratz present a model of the two faces of power that suggests ______.

In his study of a high tech engineering firm, Gideon Kunda found that which of the following groups were subject to normative control?

In the community power debate, the ______ argued that power was equitably distributed throughout society.

The management of feeling to create a publicly observable facial and bodily display is ______ labor.

Lori works in a busy advertising firm that places a high value on "going the extra mile." Like her coworkers, Lori chooses to take work home with her and do whatever is needed to get the job done. Which model of power best describes this situation?

The seasonal workers who run the holiday shop have been told to always smile at customers (especially the children), to be extremely pleasant, and to 'ooze the holiday spirit.' This is a form of ______.

According to the two-dimensional model of power proposed by Bachrach and Baratz, which of the following statements best describes the exercise of power?