Question 1

What can be a result of unsatisfactory products?

Accepted Answer

A)  Happy customers 
B)  Decreased waste 
C)  Inefficiencies 
D)  Decreased cost 
A)  Happy customers 
B)  Decreased waste 
C)  Inefficiencies 
D)  Decreased cost C

Question 2

What ISO standard addresses environmental management systems?

Accepted Answer

A)  ISO 9000 
B)  ISO 14000 
C)  ISO 13700 
D)  ISO 9500 
A)  ISO 9000 
B)  ISO 14000 
C)  ISO 13700 
D)  ISO 9500 B

Question 3

What ISO standard provides a framework for quality management by addressing the process of producing and delivering products and standards?

Accepted Answer

A)  ISO 9000 
B)  ISO 14000 
C)  ISO 13700 
D)  ISO 9500 
A)  ISO 9000 
B)  ISO 14000 
C)  ISO 13700 
D)  ISO 9500 A

Question 4

What chart establishes limits for the amount of variation in a process?

Accepted Answer

A)  Flowcharts 
B)  Control charts 
C)  Scatterplots 
D)  Pareto charts 
A)  Flowcharts 
B)  Control charts 
C)  Scatterplots 
D)  Pareto charts

Question 5

What quality initiative is a collection of philosophies, concepts, methods, and tools used to manage quality?

Accepted Answer

A)  ISO 
B)  Six Sigma 
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM) 
A)  ISO 
B)  Six Sigma 
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM)

Question 6

What quality initiative is considered advanced quality management using a data-driven approach and methodology to eliminate defects?

Accepted Answer

A)  Six Sigma 
B)  Statistical Process Control (SP
C)  
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM) 
A)  Six Sigma 
B)  Statistical Process Control (SP
C)  
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM)

Question 7

What theory successful sought to improve manufacturing by using engineers to develop plans that supervisors and workers executed?

Accepted Answer

A)  Deming Cycle 
B)  Zero Defects 
C)  Statistical quality 
D)  Scientific management 
A)  Deming Cycle 
B)  Zero Defects 
C)  Statistical quality 
D)  Scientific management

Question 8

Which component of Total Quality Management (TQM) focuses on gathering information to understand how their processes work, what can be produced, and where improvements can be made?

Accepted Answer

A)  Customer focus 
B)  Continuous improvement 
C)  Management by data and facts 
D)  Employee empowerment 
A)  Customer focus 
B)  Continuous improvement 
C)  Management by data and facts 
D)  Employee empowerment

Question 9

What quality initiative employs a series of methods to ensure every machine in a process is always able to perform so that production is never interrupted?

Accepted Answer

A)  Six Sigma 
B)  Statistical Process Control (SP
C)  
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM) 
A)  Six Sigma 
B)  Statistical Process Control (SP
C)  
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM)

Question 10

Why would a company seek ISO 9000 certification?

Accepted Answer

A)  Many governments require certification 
B)  Allows companies to compete globally 
C)  Customer support is more efficient 
D)  Certification provides liability 
A)  Many governments require certification 
B)  Allows companies to compete globally 
C)  Customer support is more efficient 
D)  Certification provides liability

Question 11

What type of maintenance program approach involves conducting maintenance tasks on a set schedule to keep failures from happening?

Accepted Answer

A)  Corrective 
B)  Preventive 
C)  Predictive 
D)  Detective 
A)  Corrective 
B)  Preventive 
C)  Predictive 
D)  Detective

Question 12

What quality initiative uses mathematical laws dealing with probability?

Accepted Answer

A)  Six Sigma 
B)  Statistical Process Control (SP
C)  
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM) 
A)  Six Sigma 
B)  Statistical Process Control (SP
C)  
C)  Total Productive Maintenance (TPM) 
D)  Total Quality Management (TQM)

Question 13

Why is the process industry concerned with quality?

Accepted Answer

A)  Customer retention will prove that products are of high quality 
B)  Quality products and services are critical to the success of the organization 
C)  It improves profitability of the organization 
D)  It helps maintain or bolster the organization's reputation 
A)  Customer retention will prove that products are of high quality 
B)  Quality products and services are critical to the success of the organization 
C)  It improves profitability of the organization 
D)  It helps maintain or bolster the organization's reputation

Question 14

What business needs can be addressed with a quality process?

Accepted Answer

A)  Offering customized products 
B)  Increasing downtime of people and equipment 
C)  Increasing waste of resources such as utilities and feedstock 
D)  Ensuring certifications necessary to trade internationally 
A)  Offering customized products 
B)  Increasing downtime of people and equipment 
C)  Increasing waste of resources such as utilities and feedstock 
D)  Ensuring certifications necessary to trade internationally

Question 15

Which of the following is a responsibility of a process technician?

Accepted Answer

A)  Becoming an expert in the quality program 
B)  Provide mediocre customer service 
C)  Gather data to use with statistical quality control tools 
D)  Work individually to meet quality goals 
A)  Becoming an expert in the quality program 
B)  Provide mediocre customer service 
C)  Gather data to use with statistical quality control tools 
D)  Work individually to meet quality goals

Question 16

Which component of Total Quality Management (TQM) focuses on the customer viewpoint to determine quality?

Accepted Answer

A)  Customer focus 
B)  Continuous improvement 
C)  Management by data and facts 
D)  Employee empowerment 
A)  Customer focus 
B)  Continuous improvement 
C)  Management by data and facts 
D)  Employee empowerment

Question 17

What is an example of the Pareto principle?

Accepted Answer

A)  80-20 Rule 
B)  Quality planning 
C)  Quality control 
D)  Quality Improvement 
A)  80-20 Rule 
B)  Quality planning 
C)  Quality control 
D)  Quality Improvement

Question 18

Who advocated a proactive approach to quality?

Accepted Answer

A)  F.W. Taylor 
B)  Philip B. Crosby 
C)  Joseph M. Juran 
D)  Dr. W. Edwards Deming 
A)  F.W. Taylor 
B)  Philip B. Crosby 
C)  Joseph M. Juran 
D)  Dr. W. Edwards Deming

Question 19

What theory states that every task or every job is part of a process?

Accepted Answer

A)  Deming Cycle 
B)  Zero Defects 
C)  Statistical quality 
D)  Scientific management 
A)  Deming Cycle 
B)  Zero Defects 
C)  Statistical quality 
D)  Scientific management

Question 20

What should a process technician do with they do not deal with customers directly?

Accepted Answer

A)  Ignore customer service initiatives 
B)  Request to deal with customers directly 
C)  Provide good customer service to internal customers 
D)  Ask their supervisor for the customer service guidelines that apply to their position 
A)  Ignore customer service initiatives 
B)  Request to deal with customers directly 
C)  Provide good customer service to internal customers 
D)  Ask their supervisor for the customer service guidelines that apply to their position

Exam 10: Quality

What can be a result of unsatisfactory products?

What ISO standard addresses environmental management systems?

What ISO standard provides a framework for quality management by addressing the process of producing and delivering products and standards?

What chart establishes limits for the amount of variation in a process?

What quality initiative is a collection of philosophies, concepts, methods, and tools used to manage quality?

What quality initiative is considered advanced quality management using a data-driven approach and methodology to eliminate defects?

What theory successful sought to improve manufacturing by using engineers to develop plans that supervisors and workers executed?

Which component of Total Quality Management (TQM) focuses on gathering information to understand how their processes work, what can be produced, and where improvements can be made?

What quality initiative employs a series of methods to ensure every machine in a process is always able to perform so that production is never interrupted?

Why would a company seek ISO 9000 certification?

What type of maintenance program approach involves conducting maintenance tasks on a set schedule to keep failures from happening?

What quality initiative uses mathematical laws dealing with probability?

Why is the process industry concerned with quality?

What business needs can be addressed with a quality process?

Which of the following is a responsibility of a process technician?

Which component of Total Quality Management (TQM) focuses on the customer viewpoint to determine quality?

What is an example of the Pareto principle?

Who advocated a proactive approach to quality?

What theory states that every task or every job is part of a process?

What should a process technician do with they do not deal with customers directly?

Process Technology: an Overview

Mineral Extraction Industries: Oil and Gas and Mining

Chemical and Pharmaceutical Industries

Power Generation Industry

Food and Beverage Industry

Water and Wastewater Treatment Industry

Pulp and Paper Industry

Working in Teams

Safety, Health, Environment, and Security

Basic Physics

Basic Chemistry

Process Drawings

Piping and Valves

Vessels

Pumps

Compressors

Turbines

Electricity and Motors

Heat Exchangers

Cooling Towers

Furnaces

Boilers

Distillation

Process Service Utilities

Process Auxiliaries

Instrumentation

Filters