Exam 20: Telephone Techniques and Scheduling

The statistical data of a populations are called

For legal purposes, what needs to occur when a patient fails to keep an appointment?

If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the earliest that you should call to place an order, assuming that the supplier opens at 8 am?

Which of the following are common sources of incoming calls to the physician's office?

The medical assistant should be extremely careful when using a speakerphone because

The provider's habits should not influence appointment scheduling.

The appointment setting method by which a patient logs on to the internet and views a facility's schedule to set his or her own appointment is called

If your office is on the West Coast, what time is the latest time to call the East Coast?

When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for

When answering incoming calls, what is the first thing the caller should hear?

Which of the following would be considered professional jargon?

When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?

Which type of scheduling system is often used in an urgent care setting?

Which type of scheduling is an attempt to create short-term flexibility within each hour?

The way to organize appointment scheduling so that it best supports the success of the practice is to