Exam 12: Performance Improvement

Communications with the staff should always be:

Hiring from within is a good way to retain quality staff; however, you need to remember that a department member and a department manager:

Which of the following terms relates to internal drives that are powered by an individual's pleasure center?

When you pay someone a salary for doing a poor job, you are actually:

Inspirational elements derived from outside forces include:

When it comes to an administrator's responsibility to motivate staff, which of the following statements is true?

As a manager, it is your job to ensure that your staff do their jobs:

A voluntarily created team of health care providers who care for a patient together, sharing responsibility, is known as:

All of the following are elements involved in the provision of excellent care except:

An employee's drive that is fueled by external forces, such as awards and promotions, is referred to as:

Liability linked to hiring the less-competent includes:

The asset provided to an organization by the staff is known as:

On the first day of employment, each new hire should be given a written:

The ability of an organization to ensure that high-quality staff continue working for their company is the concept of:

The true variance between health care facilities is in the ________ they provide.

The term used to describe an individual's reason to act or to describe the forces beneath behavior is:

The directive "provide your staff with what they need to do their jobs well" means providing them with:

A full-circle approach to health care with the patient in the middle, in full control of the process, is known as:

Employees who are intrinsically motivated will be motivated by:

Mary is an RN. She is interested in learning about billing and coding. In what type of program should she participate at the hospital?