Question 1

The OPM defines five stages of the process of enhancing staff performance. These stages include:

Accepted Answer

A)  Observing. 
B)  Developing. 
C)  Punishment. 
D)  All of the above. 
A)  Observing. 
B)  Developing. 
C)  Punishment. 
D)  All of the above.

Question 2

The costs for hiring the less-competent include:

Accepted Answer

A)  Lost productivity. 
B)  Interviewing time. 
C)  Advertising the job opening. 
D)  All of these. 
A)  Lost productivity. 
B)  Interviewing time. 
C)  Advertising the job opening. 
D)  All of these.

Question 3

Many of staff will be required by licensing or certifications authorities to participate in continuing education. As the administrator, you should:

Accepted Answer

A)  Encourage this. 
B)  Demand they do it on their own time. 
C)  Not get involved. 
D)  All of the above 
A)  Encourage this. 
B)  Demand they do it on their own time. 
C)  Not get involved. 
D)  All of the above

Question 4

To create a culture of caring within the organization, you should establish employee policies that are:

Accepted Answer

A)  Strict and narrowly construed. 
B)  Open to interpretation by the professionals within. 
C)  Fair and reasonable. 
D)  Designed to control behavior. 
A)  Strict and narrowly construed. 
B)  Open to interpretation by the professionals within. 
C)  Fair and reasonable. 
D)  Designed to control behavior.

Question 5

A document that will permit you to provide each individual in your department or your division the feedback needed to continue to improve and grow professionally is known as a:

Accepted Answer

A)  Performance Improvement Plan. 
B)  Total Quality Improvement Plan. 
C)  Continuous Quality Management Plan. 
D)  Personnel Improvement Plan. 
A)  Performance Improvement Plan. 
B)  Total Quality Improvement Plan. 
C)  Continuous Quality Management Plan. 
D)  Personnel Improvement Plan.

The OPM defines five stages of the process of enhancing staff performance. These stages include:

The costs for hiring the less-competent include:

Many of staff will be required by licensing or certifications authorities to participate in continuing education. As the administrator, you should:

To create a culture of caring within the organization, you should establish employee policies that are:

A document that will permit you to provide each individual in your department or your division the feedback needed to continue to improve and grow professionally is known as a:

The Balance of Good Administration

Types of Facilities and Services

Financing the Provision of Care

Quality of Care

Workplace Safety

Health Care Technology

Institutional Food Services

Compliance Plans

Strategic Planning

Risk Management

Crisis Management

Audits and Inspections

Legal and Ethical Issues

Health Care Marketing, Advertising, and Public Relations

Filters

Exam 12: Performance Improvement

The OPM defines five stages of the process of enhancing staff performance. These stages include:

The costs for hiring the less-competent include:

Many of staff will be required by licensing or certifications authorities to participate in continuing education. As the administrator, you should:

To create a culture of caring within the organization, you should establish employee policies that are:

A document that will permit you to provide each individual in your department or your division the feedback needed to continue to improve and grow professionally is known as a:

The Balance of Good Administration

Types of Facilities and Services

Financing the Provision of Care

Quality of Care

Workplace Safety

Health Care Technology

Institutional Food Services

Compliance Plans

Strategic Planning

Risk Management

Crisis Management

Audits and Inspections

Legal and Ethical Issues

Health Care Marketing, Advertising, and Public Relations

Filters