Exam 8: Performance Management

In a feedback session with one of her employees, Portia wants to reach an agreement with the employee on the best way to overcome obstacles in order to improve the employee's actual performance. Portia would be best served by using the problem-solving format.

Developmental purposes of performance appraisal include all of the following EXCEPT

Explain the two main purposes of performance management programs and why performance management systems sometimes fail.

Everet recently transferred to a new position, and he wants to know what is expected of him in order to get a good rating on his performance evaluation. He can get this information from a written copy of the job standards.

In most instances, one person can easily observe and evaluate an employee's performance.

As part of the performance review process at TrueBlue, raters use a rating scale from which they must choose from statements such as "works hard" vs. "works quickly." This is an example of a graphic rating scale.

What is the first step in the management by objectives (MBO) process?

Having appraisals reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

Listening, accepting, and responding to feelings are essential elements of the __________ performance evaluation format, but are a starting point rather than the ultimate goal.

Performance management programs can be used for many purposes, including promotions, transfers, layoffs, and pay decisions.

The strategic relevance of performance appraisals refers to the extent to which

An appraisal system that takes into account financial, customer, processes, and learning categories is called

Behavior observation scales have rater check statements that they believe are characteristic of the employee.

If a performance standard is found to be stable or consistent, it is said to be

Jane graduated from the same high school as her supervisor, Anne, although many years later. Anne has a favorable impression of Jane because of this shared alma mater, and, perhaps unwittingly, gives her the benefit of the doubt in most situations, leading to a more favorable performance evaluation. This illustrates a similar-to-me error.

Self-evaluations are often best used for developmental purposes rather than for administrative decisions.

Some people fault the review process because they believe that appraisals are useful

The main disadvantage of a behaviorally anchored rating scale (BARS) is that it

The choice of an appraisal method should be largely based on

As part of the performance appraisal of his employees, Tim wants to measure how frequently they exhibit certain behaviors that he feels are critical to his firm's success. Which of the following performance appraisal approaches should he use to achieve this goal?