Exam 4: Communication Skills: Interpersonal, Written, and Electronic

Closed ended questions are questions which usually illicit a more detailed response from clients

The personal care provider must exhibit emotional control by remaining calm in the presence of another individual that may upset him/her.

Examples of non-verbal communications that may tell a story better than words are:

When documenting care with a computerized system,confidentiality is no longer a concern.

When you make patient observations,use your sight and hearing,but do not rely on your sense of smell.

It is necessary for the personal care provider to identify themselves when answering the telephone in their agency or workplace.

To communicate well with clients,show an interest in what they are saying by talking with the client,rather than just to or at him/her.

Objective reporting means interpreting what you observe.

When communicating with patients,which of the following is NOT correct?

The "brain" of the computer is the central processing unit.

Reporting exactly what you measure or observe is called ________ reporting.

When answering a patient's call signal

When answering a patient's call signal

The parents of a child seem to be worried about something concerning their Child,however,they do not tell you about their worry.You should:

Electronic medical-records:

Accurate phone messages require that you record the following?

A key to being successful as a personal care provider is:

Constructive criticism is feedback or advice that is meant to improve,correct or help the receiver communicate more effectively.

When documenting on your client,it is important to remember to:

Which of the following would be considered an example of appropriate documentation?