Exam 4: Stakeholder and Issue Analysis

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.The customers who would purchase from Littera would be categorized as:

Stakeholder management represents how managers perceive stakeholders.This suggests that stakeholders can be controlled.

Increasing the organization's environmental stability and enhancing control over changing circumstances are goals of collaboration.

When there is interdependence between the corporation and the stakeholder,which strategy exists?

Svendsen outlines a framework that includes six steps to foster stakeholder relationships.After an organization has created a foundation,aligned the organizations,and developed a strategy,it must move on to the next step,which is:

Stakeholder collaboration is also referred to as stakeholder engagement in the academic literature and in corporate reports.

Telus Corporation announced in February 2007 that it has no plans to change its policy of supporting the download of pornography to cellular phones.Parents are opposed to this policy,and are considered by the company to be very important stakeholders.They are also likely to form coalitions to gain further power.Parents are__________stakeholders and a(n) _______strategy is appropriate.

BCS Corporation is developing its level of stakeholder management capability.In the___________level of the process of managing stakeholder relationships, the firm identifies coalitions that are formed amongst the stakeholder groups.

Stakeholder management focuses on managing relationships whereas stakeholder collaboration focuses on building relationships.

Low priority stakeholders are supportive of an organization's course of action.

Interpret the typology of influence strategies presented in Table 4.3 (Typology of Influence Strategies)of your textbook.

Stakeholder salience may change by acquiring an attribute.

The last step in the issue management process is monitoring and evaluating.

The main value of creating a map or diagram of the stakeholders of a company is to gain an understanding for the number of stakeholders and their real and possible influences.

When considering the diagnostic typology of organizational stakeholders,the strategy for managing supportive stakeholders is to encourage the cooperative potential and not ignore them or take them for granted.

Tammy is responsible for working with a stakeholder group that is considered by many to be the ideal stakeholder.She is working with _______stakeholder(s),according to Savage's diagnostic typology.

Ahmed is assessing and managing stakeholder relationships regarding his company's planned change to their supply chain.He determines that the sales employees within his company are not a particularly powerful threat,but are not likely to cooperate with the planned change.This stakeholder group is considered marginal and should therefore be involved more fully in the decision-making.

Nancy identifies that a particular NGO is a problematic stakeholder.This implies that the NGO will oppose the course of action proposed by Nancy's company and should be considered an important stakeholder.

Effective and efficient relationships with stakeholders may provide a competitive advantage.

Bart is hoping to develop effective strategies to help his company deal with hiring practices for employees.He does a matrix map to determine the influence of the union on this process.Although useful,matrix mapping will not help Bart identify appropriate courses of action to counter or influence the demands placed by this stakeholder.