Question 1

"The constant search for ways to improve a product,service,and performance" defines:

Accepted Answer

A)  quality control 
B)  quality assurance 
C)  quality improvement 
D)  none of the above 
A)  quality control 
B)  quality assurance 
C)  quality improvement 
D)  none of the above C

Question 2

Which of the following would not be considered an unacceptable specimen?

Accepted Answer

A)  Labeling is inadequate or improper 
B)  Sample volume is insufficient for the test being ordered,especially in additive tubes 
C)  Sample is collected at the requested time 
D)  A collection tube is used after its expiration date 
A)  Labeling is inadequate or improper 
B)  Sample volume is insufficient for the test being ordered,especially in additive tubes 
C)  Sample is collected at the requested time 
D)  A collection tube is used after its expiration date C

Question 3

The parts of a quality assurance program include the following:

Accepted Answer

A)  Indicators 
B)  Thresholds 
C)  Corrective action 
D)  All of the above 
A)  Indicators 
B)  Thresholds 
C)  Corrective action 
D)  All of the above D

Question 4

Which of the following errors in testing is not considered a preanalytical process that may result from the phlebotomist's error?

Accepted Answer

A)  Incorrect patient identification 
B)  Incorrect sample type 
C)  Sample not kept on ice or protected from light 
D)  Reporting incorrect patient results 
A)  Incorrect patient identification 
B)  Incorrect sample type 
C)  Sample not kept on ice or protected from light 
D)  Reporting incorrect patient results

Question 5

Which of the following phlebotomy errors have been identified as indefensible in a court of law?

Accepted Answer

A)  Patient misidentification 
B)  Improper angle of insertion 
C)  Improper vein selection 
D)  All of the above 
A)  Patient misidentification 
B)  Improper angle of insertion 
C)  Improper vein selection 
D)  All of the above

Question 6

Which of the following can be used to determine specimen collection information?

Accepted Answer

A)  Specimen collection manual 
B)  Specimen requisition 
C)  Both a and b 
D)  None of the above 
A)  Specimen collection manual 
B)  Specimen requisition 
C)  Both a and b 
D)  None of the above

Question 7

The phlebotomy procedure is part of which phase of testing?

Accepted Answer

A)  Preanalytical 
B)  Analytical 
C)  Postanalytical 
D)  None of the above 
A)  Preanalytical 
B)  Analytical 
C)  Postanalytical 
D)  None of the above

Question 8

"Making sure the standards of care have been maintained" defines:

Accepted Answer

A)  quality control 
B)  quality assurance 
C)  quality improvement 
D)  none of the above 
A)  quality control 
B)  quality assurance 
C)  quality improvement 
D)  none of the above

Question 9

This process validates final results and quantifies variations in testing procedures.

Accepted Answer

A)  Quality control. 
B)  Quality assurance. 
C)  Quality improvement. 
D)  None of the above. 
A)  Quality control. 
B)  Quality assurance. 
C)  Quality improvement. 
D)  None of the above.

Question 10

Minimizing negative phlebotomy outcomes can reduce health care costs and be extremely beneficial to quality patient care.Which of the following would not be used to monitor those outcomes?

Accepted Answer

A)  Specimen hemolysis 
B)  Frequency of hematomas 
C)  Specimen contamination rates 
D)  Specimens collected on time 
A)  Specimen hemolysis 
B)  Frequency of hematomas 
C)  Specimen contamination rates 
D)  Specimens collected on time

Question 11

Quality is best defined as:

Accepted Answer

A)  a degree of excellence 
B)  the amount of work one produces 
C)  the validity of work one produces 
A)  a degree of excellence 
B)  the amount of work one produces 
C)  the validity of work one produces

Question 12

In healthcare,the customer that evaluates and drives the level of quality service provided is the:

Accepted Answer

A)  Medical staff 
B)  Board of directors 
C)  Patients 
D)  Healthcare professionals on staff 
A)  Medical staff 
B)  Board of directors 
C)  Patients 
D)  Healthcare professionals on staff

"The constant search for ways to improve a product,service,and performance" defines:

Which of the following would not be considered an unacceptable specimen?

The parts of a quality assurance program include the following:

Which of the following errors in testing is not considered a preanalytical process that may result from the phlebotomist's error?

Which of the following phlebotomy errors have been identified as indefensible in a court of law?

Which of the following can be used to determine specimen collection information?

The phlebotomy procedure is part of which phase of testing?

"Making sure the standards of care have been maintained" defines:

This process validates final results and quantifies variations in testing procedures.

Minimizing negative phlebotomy outcomes can reduce health care costs and be extremely beneficial to quality patient care.Which of the following would not be used to monitor those outcomes?

Quality is best defined as:

In healthcare,the customer that evaluates and drives the level of quality service provided is the:

Introduction to Phlebotomy

Anatomy and Physiology

Infectious Diseases and Their Prevention

Medical Terminology

Equipment

Proper Procedures for Venipuncture

Special Collection Procedures

Neonatal and Geriatric Procedures and Considerations

Considerations and Complications of Phlebotomy

Multiskilling and Point-Of-Care for Phlebotomists

Interpersonal Communication and Professionalism

Phlebotomy Department Management

Medical-Legal Issues and Health Law Procedures

Filters

Exam 13: Total Quality in Phlebotomy Service

"The constant search for ways to improve a product,service,and performance" defines:

Which of the following would not be considered an unacceptable specimen?

The parts of a quality assurance program include the following:

Which of the following errors in testing is not considered a preanalytical process that may result from the phlebotomist's error?

Which of the following phlebotomy errors have been identified as indefensible in a court of law?

Which of the following can be used to determine specimen collection information?

The phlebotomy procedure is part of which phase of testing?

"Making sure the standards of care have been maintained" defines:

This process validates final results and quantifies variations in testing procedures.

Minimizing negative phlebotomy outcomes can reduce health care costs and be extremely beneficial to quality patient care.Which of the following would not be used to monitor those outcomes?

Quality is best defined as:

In healthcare,the customer that evaluates and drives the level of quality service provided is the:

Introduction to Phlebotomy

Anatomy and Physiology

Infectious Diseases and Their Prevention

Medical Terminology

Equipment

Proper Procedures for Venipuncture

Special Collection Procedures

Neonatal and Geriatric Procedures and Considerations

Considerations and Complications of Phlebotomy

Multiskilling and Point-Of-Care for Phlebotomists

Interpersonal Communication and Professionalism

Phlebotomy Department Management

Medical-Legal Issues and Health Law Procedures

Filters