Question 1

To address a recurring theme or pattern in your relationships, you need to take responsibility for changing your inner world of beliefs.

Accepted Answer

A) True 
 B)False  True

Question 2

Ian has spent a lot of time developing a photography portfolio with a theme he is proud of.As he presents his portfolio to the class and explains his theme, he fields questions of his classmates who will then critique his work.Which scenario below offers the best models of giving and receiving constructive criticism?

Accepted Answer

A) Critique: Ian, I feel like you have exploited people here.As photographers, shouldn't we consider the subject and not just the photograph? Ian's response: I understand where you are coming from, and I agree with you to an extent, but when the theme is to educate people on the plight of those living in this area of the city, it is our responsibility to show that slice of life as it is. 
B) Critique: Ian, I feel you have captured so many great moments within this theme yet it seems like there may critical elements about this area of the city that are not captured here in the portfolio.Did you do research about this part of the city, and did you think about what you wanted to capture before heading out to do this work? Ian's response: That is a great question.I actually did do some research on this before heading out and plan to continue my work in this area to rework the portfolio beyond this class.If anyone knows about this area and has any suggestions, I would love to talk. 
C) Critique: Ian, I see this work as content rich but technically poor.How you juxtapose your subjects in their surroundings is rather displeasing to me from an aesthetics viewpoint.Ian's response: I am showing life as it is just shooting from the hip.We all hope to capture these moments in the perfect frame, but I am more concerned with the content. 
D) Critique: Ian, the theme you have chosen is noble, but your eye on this world seems to come from a juvenile viewpoint.Who did you have in mind as your audience when you developed the portfolio? Ian: I suppose I just had our class in mind, thus my juvenile eye should yield a satisfactory portfolio for folks like yourself. 
A) Critique: Ian, I feel like you have exploited people here.As photographers, shouldn't we consider the subject and not just the photograph? Ian's response: I understand where you are coming from, and I agree with you to an extent, but when the theme is to educate people on the plight of those living in this area of the city, it is our responsibility to show that slice of life as it is. 
B) Critique: Ian, I feel you have captured so many great moments within this theme yet it seems like there may critical elements about this area of the city that are not captured here in the portfolio.Did you do research about this part of the city, and did you think about what you wanted to capture before heading out to do this work? Ian's response: That is a great question.I actually did do some research on this before heading out and plan to continue my work in this area to rework the portfolio beyond this class.If anyone knows about this area and has any suggestions, I would love to talk. 
C) Critique: Ian, I see this work as content rich but technically poor.How you juxtapose your subjects in their surroundings is rather displeasing to me from an aesthetics viewpoint.Ian's response: I am showing life as it is just shooting from the hip.We all hope to capture these moments in the perfect frame, but I am more concerned with the content. 
D) Critique: Ian, the theme you have chosen is noble, but your eye on this world seems to come from a juvenile viewpoint.Who did you have in mind as your audience when you developed the portfolio? Ian: I suppose I just had our class in mind, thus my juvenile eye should yield a satisfactory portfolio for folks like yourself. B

Question 3

Casey and Agustin are roommates.Casey is from Indiana, and Agustin is from Argentina.Casey is surprised that Agustin is Caucasian and mentions that he thought most people in South America were Hispanic.He asks if Agustin is the son of a diplomat or an ex-patriot conducting business there.Agustin laughs warmly and says that Argentina is quite diverse in its culture with a lot of Europeans.Casey is put at ease for asking the question, and apologizes for not knowing much about Agustin's country.Casey could be considered:

Accepted Answer

A) culturally ignorant 
B) culturally aware 
C) culturally biased 
D) culturally in denial 
A) culturally ignorant 
B) culturally aware 
C) culturally biased 
D) culturally in denial B

Question 4

Forgiveness is a good way to end a conflict as it allows everyone to move on while absolving everyone of responsibility for the conflict.

Accepted Answer

A) True 
 B)False

Question 5

Allison has made it a goal to network with her classmates and instructors.To help build a rapport with instructors, she should try to:

Accepted Answer

A) ask for permission to offer criticism. 
B) take responsibility for her own learning. 
C) be culturally aware. 
D) go above and beyond class requirements. 
A) ask for permission to offer criticism. 
B) take responsibility for her own learning. 
C) be culturally aware. 
D) go above and beyond class requirements.

Question 6

Carolyn has been in a rocky relationship with her boyfriend Tad.They have broken up several times, but this time she really wants to move on.Tad is not taking it well and wants to get back together.Based on what you have learned about healthy relationships in the chapter, which advice is the best to offer in this situation?

Accepted Answer

A) Carolyn, keep an open mind since you always seem to go back to Tad. 
B) Tad, change happens and a healthy person is going to respect Carolyn's feelings and rights. 
C) Carolyn, just cut communication with Tad.He'll move on in time. 
D) Tad, have realistic expectations.Carolyn is changing and you are no longer her type. 
A) Carolyn, keep an open mind since you always seem to go back to Tad. 
B) Tad, change happens and a healthy person is going to respect Carolyn's feelings and rights. 
C) Carolyn, just cut communication with Tad.He'll move on in time. 
D) Tad, have realistic expectations.Carolyn is changing and you are no longer her type.

Question 7

Do you tend to be passive, passive-aggressive, aggressive, or assertive in your communication style? Describe a situation at home, work, or school that has demonstrated this communication style.Discuss 2 strategies you could use to improve your communication skills to be more assertive.If you feel you have been assertive, discuss 2 strategies you commonly use to maintain this communication style.

Accepted Answer

In my communication style, I tend to be

Question 8

An unjustified behavior toward a person or group based on preconceived opinions, judgments and stereotypes is prejudice.

Accepted Answer

A) True 
 B)False

Question 9

Discrimination in the workplace is illegal and grounds for court action.

Accepted Answer

A) True 
 B)False

Question 10

Devon is very shy.He wants to get to know some of the people in his study group a bit better.An excellent way to initiate a conversation with people in his group would be to follow one of them after their study group session to ask them where they are living.

Accepted Answer

A) True 
 B)False

Question 11

Dwight is a very aggressive person, with no qualms about telling people what he thinks of their ideas with little tact.He has been very critical of coworkers in support positions on his account, as he has little patience for errors or delays.He has been very successful in his position in sales because he uses humor to put people at ease.He is now working under a director who has urged him to work on his aggressive tactics after receiving complaints from coworkers.Given what you have learned about assertive communication, provide Dwight with 3 strategies to replace his aggressive communication style with a more assertive one.

Accepted Answer

1. Use "I" statements: Instead of making

Question 12

Brad had to pay to get a flat tire fixed.He asked his roommate Jim to pay their phone bill on the due date and promised to pay Jim his portion when he got paid from his job.Borrowing money like this is never a good idea.

Accepted Answer

A) True 
 B)False

Question 13

Janet is a student worker at a university.She works in a small office with people who are either her age or a bit older with one supervisor.When the supervisor is not there, the other workers tend to talk about their personal lives.Sometimes their conversation turns vulgar which makes her uncomfortable.She confronted the group and asked that they not talk about sex in the office because it makes her uncomfortable.They laughed at her and have begun to tease her about the incident.Her next step should be to:

Accepted Answer

A) document the harassment. 
B) contact the appropriate authorities. 
C) read the harassment policy to know the correct procedures. 
D) document her performance. 
A) document the harassment. 
B) contact the appropriate authorities. 
C) read the harassment policy to know the correct procedures. 
D) document her performance.

Question 14

Gina has a start up company with 20 employees.She is legally required to have written procedures in place for sexual harassment.

Accepted Answer

A) True 
 B)False

Question 15

Creative problem solving in an essential element in team player effectiveness.

Accepted Answer

A) True 
 B)False

Question 16

Drew, Kelly, Jennifer and Kevin are in a study team working on developing a case study for their marketing course.They have divided and conquered the research portion of the project and must now come together with their ideas to shape their case.Drew wants to brainstorm, Kelly wants every member to give a mini-presentation of their findings, Jennifer agrees with Kelly, and Kevin agrees with Drew.This situation requires creative problem solving.

Accepted Answer

A) True 
 B)False

Question 17

Empathy is the ability to share another's thoughts or emotions in order to understand them better while sympathy is feeling for a person, which can be:

Accepted Answer

A) faulty perception. 
B) condescending 
C) insincere. 
D) dishonest. 
A) faulty perception. 
B) condescending 
C) insincere. 
D) dishonest.

Question 18

Proper email etiquette with instructors requires:

Accepted Answer

A) a polite 'hello' in the greeting. 
B) demonstrating an interest in the instructor. 
C) passive communication. 
D) being clear and concise. 
A) a polite 'hello' in the greeting. 
B) demonstrating an interest in the instructor. 
C) passive communication. 
D) being clear and concise.

Question 19

Building a good rapport with people involves each element except for:

Accepted Answer

A) finding a common ground. 
B) paying attention to body language. 
C) sympathy. 
D) attentive listening. 
A) finding a common ground. 
B) paying attention to body language. 
C) sympathy. 
D) attentive listening.

Question 20

Evaluate the following email between a student and his instructor: To: msmith@university.edu.Fr: cluelesspete@hotmail.com cc: Sent: 11/1/10 9:03 p.m.Hi Mr.Smith, My name is Peter Larsen.I am in your Biochemistry Fundamentals class on Tu/Th at 9:00.Me and my group have a question about the syllabus we were hoping you could clarify.It says that we are supposed to have the group project topic decided by 11/2.Are we to submit our ideas to you in a written format, or is this date just given as a guideline to remain on track in our timeline? We were thinking about either tackling a problem given in the text, or one from the supplemental journal you assigned as extra reading.-Peter.What was good about this note, and how could it be improved?

Accepted Answer

A) Peter used a proper greeting, made it clear who he was, and used proper writing mechanics.The note was concise and to the point.The note could have been improved with a more proper email address and by sending it earlier in the week. 
B) Peter used a proper greeting, made it clear who he was, and used proper writing mechanics.The note could have been improved by using a more proper email address, by being more concise, and by sending the note earlier in the week. 
C) Peter used a proper greeting and made it clear who he was.To improve the letter, he should have edited it for writing mechanics including the salutation.He could have used a more proper email address, been more concise, and sent the note earlier in the week. 
D) Peter used a proper greeting and made it clear who he was.His letter was concise and to the point.Peter's note could have been improved with a more proper email address, a thank you, and by sending the note earlier. 
A) Peter used a proper greeting, made it clear who he was, and used proper writing mechanics.The note was concise and to the point.The note could have been improved with a more proper email address and by sending it earlier in the week. 
B) Peter used a proper greeting, made it clear who he was, and used proper writing mechanics.The note could have been improved by using a more proper email address, by being more concise, and by sending the note earlier in the week. 
C) Peter used a proper greeting and made it clear who he was.To improve the letter, he should have edited it for writing mechanics including the salutation.He could have used a more proper email address, been more concise, and sent the note earlier in the week. 
D) Peter used a proper greeting and made it clear who he was.His letter was concise and to the point.Peter's note could have been improved with a more proper email address, a thank you, and by sending the note earlier.

To address a recurring theme or pattern in your relationships, you need to take responsibility for changing your inner world of beliefs.

Forgiveness is a good way to end a conflict as it allows everyone to move on while absolving everyone of responsibility for the conflict.

Allison has made it a goal to network with her classmates and instructors.To help build a rapport with instructors, she should try to:

An unjustified behavior toward a person or group based on preconceived opinions, judgments and stereotypes is prejudice.

Discrimination in the workplace is illegal and grounds for court action.

Devon is very shy.He wants to get to know some of the people in his study group a bit better.An excellent way to initiate a conversation with people in his group would be to follow one of them after their study group session to ask them where they are living.

Brad had to pay to get a flat tire fixed.He asked his roommate Jim to pay their phone bill on the due date and promised to pay Jim his portion when he got paid from his job.Borrowing money like this is never a good idea.

Gina has a start up company with 20 employees.She is legally required to have written procedures in place for sexual harassment.

Creative problem solving in an essential element in team player effectiveness.

Empathy is the ability to share another's thoughts or emotions in order to understand them better while sympathy is feeling for a person, which can be:

Proper email etiquette with instructors requires:

Building a good rapport with people involves each element except for:

Be a Lifelong Learner

Expand Your Emotional Intelligence

Manage Your Time

Maximize Your Resources

Listen and Take Effective Notes

Actively Read

Improve Your Memory Skills

Excel at Taking Tests

Express Yourself in Writing and Speech

Become a Critical Thinker and Creative Problem Solver

Create a Healthy Mind, Body, and Spirit

Develop Positive Habits

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Exam 12: Build Supportive and Diverse Relationships

To address a recurring theme or pattern in your relationships, you need to take responsibility for changing your inner world of beliefs.

Forgiveness is a good way to end a conflict as it allows everyone to move on while absolving everyone of responsibility for the conflict.

Allison has made it a goal to network with her classmates and instructors.To help build a rapport with instructors, she should try to:

An unjustified behavior toward a person or group based on preconceived opinions, judgments and stereotypes is prejudice.

Discrimination in the workplace is illegal and grounds for court action.

Devon is very shy.He wants to get to know some of the people in his study group a bit better.An excellent way to initiate a conversation with people in his group would be to follow one of them after their study group session to ask them where they are living.

Brad had to pay to get a flat tire fixed.He asked his roommate Jim to pay their phone bill on the due date and promised to pay Jim his portion when he got paid from his job.Borrowing money like this is never a good idea.

Gina has a start up company with 20 employees.She is legally required to have written procedures in place for sexual harassment.

Creative problem solving in an essential element in team player effectiveness.

Empathy is the ability to share another's thoughts or emotions in order to understand them better while sympathy is feeling for a person, which can be:

Proper email etiquette with instructors requires:

Building a good rapport with people involves each element except for:

Be a Lifelong Learner

Expand Your Emotional Intelligence

Manage Your Time

Maximize Your Resources

Listen and Take Effective Notes

Actively Read

Improve Your Memory Skills

Excel at Taking Tests

Express Yourself in Writing and Speech

Become a Critical Thinker and Creative Problem Solver

Create a Healthy Mind, Body, and Spirit

Develop Positive Habits

Explore Majors and Careers

Filters