Exam 12: Build Supportive and Diverse Relationships

Leonard and his roommate Justin have been living together for only a month.Leonard feels as though they are "The Odd Couple," as he is a very organized and tidy person while Justin is unorganized and messy.At first Leonard would pick up after Justin to try to keep the room clean, but Justin has not noticed this and continues to create messes without picking up after himself.Leonard would hint that the mess was getting out of hand, and Justin would promise to pick up over the weekend but never managed to find the time.Leonard gave up trying to talk to Justin about it.Now Leonard is starting to get angry because he can't study in a chaotic environment.He goes to the library to do his work, but when the cold weather hits, he will not be so accommodating.He is considering discussing the matter with the residential assistant on their floor.Based on the scenario above, which communication style does Leonard have?

Mark wants to do well in his class and build a good relationship with his instructor.He can best do this by:

Carlos and Theo are acquainted through mutual friends.They have decided to move in together in an apartment off campus.As new roommates they should first:

In discussing the power of body language, some experts say:

Poor listening is one of the biggest barriers to communication.

Katrina and Dave are both in the same degree program.In class, they struck up a conversation and both experienced an intellectual 'chemistry' neither had experienced before.They began dating and developed a strong friendship before considering intimacy.This is an example of a slowly progressing relationship.

Converting "You" statements into "I" statements can help avoid a defensive reaction from the other person.

Jackson has liked his friend Jenna for years.Jenna has always dated other people, and has never shown an interest in Jackson.Recently, Jenna broke up with her boyfriend.Jackson gave her a call and asked if she'd like to get some coffee.Jenna accepted his invitation, not realizing he was asking her out on a date.Jackson's communication style is:

You have just gotten an interview with a company you strongly admire and hope to work for.In preparation for the interview, discuss 6 strategies you use to develop a strong rapport with a diverse range of people in the workplace.

If one were to represent the earth's demographic ratios in a group of 200 people (half men, half women), in that group there would be only 10 would be from North America.

Ben is an active voice in his school community speaking out against violence against anyone based on their sexual orientation.Ben could be considered culturally responsible.

Alicia is a college freshman.During one of her classes a campus group came in to speak about tolerance and diversity.There were several students who shared personal stories about their experiences with discrimination based on their race and sexual orientation.Alicia learned a lot of information she had not known, but still felt like it was not appropriate to interrupt her class for such personal matters.Based on her attitude, what is Alicia's likely level of cultural understanding (biased, in denial, aware, sensitive and respectful, or responsible and active)? As a culturally responsible and active proponent of reaching cultural understanding, what strategies will help develop Alicia's level of cultural understanding?

Although he is well liked by colleagues, Bruce sometimes makes prejudiced remarks and generalizations that make people uncomfortable.He thinks that because he is making fun of his own cultural descent, or that his wife thinks his jokes are funny, that these are acceptable.What is his level of cultural understanding? If you were his boss, how would you address this?

Bob and his study group members, Tom and Brady, were assigned a project that would require the members to divide and conquer on several research areas before coming together to write the paper.Bob recommended they select a topic related to his field since he could offer the group a lot of primary and secondary research data through work he has already done.Tom and Brady looked at each other, but neither of them argued with Bob.Tom mentioned the possibility of another topic, but Bob interrupted him and insisted that primary and secondary research data he has already done would be better than all of them having to conduct new research.They all agreed to work on Bob's suggested topic.Then Brady began to discuss their timeline.Bob insisted that they only meet on the weekends.They worked out the timeline, and all agreed they could get the project done on time.Upon leaving, Bob smiled and exited first while the other men waved and left together.Tom and Brady went to their instructor to complain about their group assignment.If you were their instructor, what is the best advice you could give to each of the men in this group?

Dwayne's professor pulled him aside after class to offer him some constructive criticism on a paper he had submitted for feedback.In this situation Dwayne should:

Assess the appropriateness of your email address before sending messages to instructors.

Brett tends to vent about work, current events, and politics on twitter.This is a socially acceptable use of technology.

Ingrid has been communicating with her boyfriend via email.This has led to easy misunderstandings likely due to:

Although Chad appreciates living and working in culturally diverse environments, he tends to keep more quiet around those who are seemingly different than he is, because he does not want to say something embarrassing.Chad is culturally sensitive and respectful.

Will is normally very introverted, and when working with people, he asks a lot of questions and uses a lot of humor.This behavior is indicative one someone who is likely: