Question 1

Which is the best definition of quality circles?

Accepted Answer

A)  A recognition program for the highest performers in the organization. This group then meets on a regular basis to analyze and solve work-related problems and to recommend solutions to other departments. 
B)  A group of high performers with recognized skills in quality management who meet to analyze and solve work-related problems and to recommend solutions to other departments. 
C)  A small group of workers who perform similar work and who meet regularly to analyze and solve work-related problems and to recommend solutions to management. 
D)  A small group of workers from various departments who meet monthly to analyze and solve work-related problems and to recommend solutions to management. 
A)  A recognition program for the highest performers in the organization. This group then meets on a regular basis to analyze and solve work-related problems and to recommend solutions to other departments. 
B)  A group of high performers with recognized skills in quality management who meet to analyze and solve work-related problems and to recommend solutions to other departments. 
C)  A small group of workers who perform similar work and who meet regularly to analyze and solve work-related problems and to recommend solutions to management. 
D)  A small group of workers from various departments who meet monthly to analyze and solve work-related problems and to recommend solutions to management. C

Question 2

Nosocomial infections are frequently seen in which of the following?

Accepted Answer

A)  surgical site infections 
B)  central-line bloodstream infections 
C)  ventilator-associated pneumonia 
D)  all of the above 
A)  surgical site infections 
B)  central-line bloodstream infections 
C)  ventilator-associated pneumonia 
D)  all of the above D

Question 3

Control charts are graphic representations that show the time relationships in a project.

Accepted Answer

A) True 
 B)False  False

Question 4

Achieving quality in health care management is primarily the responsibility of management.

Accepted Answer

A) True 
 B)False

Question 5

Concurrent review, or continued-stay review, is the opposite of the preadmission and admission reviews.

Accepted Answer

A) True 
 B)False

Question 6

Data quality is more than just the correctness of data. What else is inherent in the concept of quality data? List three of the eight other qualities.

Accepted Answer

Student should list three of t

Question 7

Match the organization/analysis tool with its description.
-tool used to track activities according to a time sequence, showing the interdependence of activities

Accepted Answer

A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram 
A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram

Question 8

Benchmarking has often been used in conjunction with the quality improvement model in the health care context.

Accepted Answer

A) True 
 B)False

Question 9

Match the organization/analysis tool with its description.
-graph used to show relations to the whole

Accepted Answer

A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram 
A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram

Question 10

Match the term with its definition.
-improvement of the processes involved in the delivery of health care

Accepted Answer

A) documentation process 
B) abstracting process 
C) coding process 
D) indexing and registry processes 
E) interpreting process
F)quality management
G)process improvement
H)performance improvement
I)quality assurance 
A) documentation process 
B) abstracting process 
C) coding process 
D) indexing and registry processes 
E) interpreting process
F)quality management
G)process improvement
H)performance improvement
I)quality assurance

Question 11

Risk managers often act as liaison to a health care organization's attorneys.

Accepted Answer

A) True 
 B)False

Question 12

Gantt Charts show a bar graph and are used to identify and separate major and minor problems.

Accepted Answer

A) True 
 B)False

Question 13

The term for measurement of quality to a level of near perfection or without defects.

Accepted Answer

A)  PDSA 
B)  FOCUS PDCA 
C)  Six Sigma 
A)  PDSA 
B)  FOCUS PDCA 
C)  Six Sigma

Question 14

Match the organization/analysis tool with its description.
-contains both x and y axes and can display data proportionally

Accepted Answer

A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram 
A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram

Question 15

______________is a tool used by many health plans to measure performance of care and service.

Accepted Answer

A)  HEDIS 
B)  OASIS 
C)  NCQA 
D)  ORYX 
A)  HEDIS 
B)  OASIS 
C)  NCQA 
D)  ORYX

Question 16

Which of the following has been identified as the leading cause for hospitalization or extending the length of stay?

Accepted Answer

A)  acute accidents 
B)  pregnancy and delivery 
C)  heart attacks 
D)  chronic alcoholism 
A)  acute accidents 
B)  pregnancy and delivery 
C)  heart attacks 
D)  chronic alcoholism

Question 17

Utilization management first became mandatory in 1965 with the passage of the federal law establishing the Medicare program.

Accepted Answer

A) True 
 B)False

Question 18

Explain the purpose of a Personal Health Record

Accepted Answer

As patients and consumers become better

Question 19

Which of the following are tools used to address an issue or problem?

Accepted Answer

A)  brainstorming 
B)  benchmarking 
C)  both a and b 
D)  neither a nor b 
A)  brainstorming 
B)  benchmarking 
C)  both a and b 
D)  neither a nor b

Question 20

Match the organization/analysis tool with its description.
-graph which shows the relationship between two variables and is often used as the first step in regression analysis

Accepted Answer

A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram 
A) affinity diagram 
B) nominal group technique 
C) gantt charts 
D) Pert (Program Evaluation and Review Technique) 
E) cause-and-effect diagram
F)pareto chart
G)bar graph
H)histogram
I)pie chart
J)line graph
K)control chart
L)scatter diagram

Which is the best definition of quality circles?

Nosocomial infections are frequently seen in which of the following?

Control charts are graphic representations that show the time relationships in a project.

Achieving quality in health care management is primarily the responsibility of management.

Concurrent review, or continued-stay review, is the opposite of the preadmission and admission reviews.

Data quality is more than just the correctness of data. What else is inherent in the concept of quality data? List three of the eight other qualities.

Match the organization/analysis tool with its description. -tool used to track activities according to a time sequence, showing the interdependence of activities

Benchmarking has often been used in conjunction with the quality improvement model in the health care context.

Match the organization/analysis tool with its description. -graph used to show relations to the whole

Match the term with its definition. -improvement of the processes involved in the delivery of health care

Risk managers often act as liaison to a health care organization's attorneys.

Gantt Charts show a bar graph and are used to identify and separate major and minor problems.

The term for measurement of quality to a level of near perfection or without defects.

Match the organization/analysis tool with its description. -contains both x and y axes and can display data proportionally

______________is a tool used by many health plans to measure performance of care and service.

Which of the following has been identified as the leading cause for hospitalization or extending the length of stay?

Utilization management first became mandatory in 1965 with the passage of the federal law establishing the Medicare program.

Explain the purpose of a Personal Health Record

Which of the following are tools used to address an issue or problem?

Match the organization/analysis tool with its description. -graph which shows the relationship between two variables and is often used as the first step in regression analysis

Health Care Delivery Systems

The Health Information Management Profession

Legal Issues

Ethical Standards

Health Data Content and Structures

Nomenclatures and Classification Systems

Health Statistics

Research

Database Management

Information Systems Technology

Informatics

Management Organization

Human Resource Management

Financial Management

Reimbursement Methodologies

Filters

Exam 7: Quality Health Care Management

Which is the best definition of quality circles?

Nosocomial infections are frequently seen in which of the following?

Control charts are graphic representations that show the time relationships in a project.

Achieving quality in health care management is primarily the responsibility of management.

Concurrent review, or continued-stay review, is the opposite of the preadmission and admission reviews.

Data quality is more than just the correctness of data. What else is inherent in the concept of quality data? List three of the eight other qualities.

Match the organization/analysis tool with its description. -tool used to track activities according to a time sequence, showing the interdependence of activities

Benchmarking has often been used in conjunction with the quality improvement model in the health care context.

Match the organization/analysis tool with its description. -graph used to show relations to the whole

Match the term with its definition. -improvement of the processes involved in the delivery of health care

Risk managers often act as liaison to a health care organization's attorneys.

Gantt Charts show a bar graph and are used to identify and separate major and minor problems.

The term for measurement of quality to a level of near perfection or without defects.

Match the organization/analysis tool with its description. -contains both x and y axes and can display data proportionally

______________is a tool used by many health plans to measure performance of care and service.

Which of the following has been identified as the leading cause for hospitalization or extending the length of stay?

Utilization management first became mandatory in 1965 with the passage of the federal law establishing the Medicare program.

Explain the purpose of a Personal Health Record

Which of the following are tools used to address an issue or problem?

Match the organization/analysis tool with its description. -graph which shows the relationship between two variables and is often used as the first step in regression analysis

Health Care Delivery Systems

The Health Information Management Profession

Legal Issues

Ethical Standards

Health Data Content and Structures

Nomenclatures and Classification Systems

Health Statistics

Research

Database Management

Information Systems Technology

Informatics

Management Organization

Human Resource Management

Financial Management

Reimbursement Methodologies

Filters