Question 1

Typically change is transformational in nature with only occasional incremental changes.

Accepted Answer

A) True 
 B)False  False

Question 2

One style when managing change is based on involving those who will be affected by the change agenda. What name is used for this style?

Accepted Answer

A)  Coercion 
B)  Direction 
C)  Participation 
D)  Intervention 
E)  Education 
A)  Coercion 
B)  Direction 
C)  Participation 
D)  Intervention 
E)  Education C

Question 3

Which of the following is likely to be a positive force for change in an organisation?

Accepted Answer

A)  A strong culture 
B)  Legislative changes 
C)  Poor employee relations 
D)  A record of success 
A)  A strong culture 
B)  Legislative changes 
C)  Poor employee relations 
D)  A record of success B

Question 4

Which of the following ways of using the cultural web is appropriate when managing change?

Accepted Answer

A)  To analyse the current culture of an organisation and consider the differences that are need to implement future strategy 
B)  To consider the problems and requirements of strategic change 
C)  To highlight to staff the incompatibility of the current culture with the future strategy 
D)  To map the detailed changes required in business processes to implement the future strategy 
A)  To analyse the current culture of an organisation and consider the differences that are need to implement future strategy 
B)  To consider the problems and requirements of strategic change 
C)  To highlight to staff the incompatibility of the current culture with the future strategy 
D)  To map the detailed changes required in business processes to implement the future strategy

Question 5

What term is used for the process in which people overtly agree to change without actually 'buying in' to it?

Accepted Answer

A)  Reinvention 
B)  Disconnectedness 
C)  Hijacking 
D)  Behavioural compliance 
A)  Reinvention 
B)  Disconnectedness 
C)  Hijacking 
D)  Behavioural compliance

Question 6

What three questions can be asked using forcefield analysis?

Accepted Answer

A)  What aspects of the current situation would block change, and how can they be overcome? 
B)  What needs to be introduced or developed to aid change? 
C)  What type of change agent will be facilitate this change? 
D)  What aspects of the current situation would aid change, and how can they be reinforced? 
E)  What leadership style is required in this situation? 
A)  What aspects of the current situation would block change, and how can they be overcome? 
B)  What needs to be introduced or developed to aid change? 
C)  What type of change agent will be facilitate this change? 
D)  What aspects of the current situation would aid change, and how can they be reinforced? 
E)  What leadership style is required in this situation?

Question 7

Managers assessing the context of a strategic change know they have to consider preservation. Which of the following questions should they ask?

Accepted Answer

A)  What is the managerial capability to implement change? 
B)  How quickly is change needed? 
C)  What power does the change leader have to impose change? 
D)  What organisational resources need to be maintained? 
A)  What is the managerial capability to implement change? 
B)  How quickly is change needed? 
C)  What power does the change leader have to impose change? 
D)  What organisational resources need to be maintained?

Question 8

Which of the following is not a political mechanism for bringing about change?

Accepted Answer

A)  Changing symbols 
B)  Building the power base 
C)  Achieving compliance 
D)  Overcoming resistance 
A)  Changing symbols 
B)  Building the power base 
C)  Achieving compliance 
D)  Overcoming resistance

Question 9

Which of the following organisations do you think is more likely to engage in transformational change rather than incremental change?

Accepted Answer

A)  A company in crisis 
B)  A local council 
C)  A company operating in a stable environment 
D)  A well established incumbent 
A)  A company in crisis 
B)  A local council 
C)  A company operating in a stable environment 
D)  A well established incumbent

Question 10

Beer and Nohria suggest that the use of change levers that combine Theory E and Theory O approaches may be both required and beneficial.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following questions are not relevant to forcefield analysis?

Accepted Answer

A)  How should change be communicated? 
B)  What aspects might block change? 
C)  What aspects might aid change? 
D)  What needs to be developed to aid change? 
A)  How should change be communicated? 
B)  What aspects might block change? 
C)  What aspects might aid change? 
D)  What needs to be developed to aid change?

Question 12

What is the purpose of the feedback and control processes that accompany the implementation of strategy?

Accepted Answer

A)  To provide a chain of command by which senior management can control the actions of middle managers 
B)  To provide an appraisal system to inform staff how well they have done in implementing the strategy 
C)  To check whether targets are being met and other desired outcomes are being achieved 
A)  To provide a chain of command by which senior management can control the actions of middle managers 
B)  To provide an appraisal system to inform staff how well they have done in implementing the strategy 
C)  To check whether targets are being met and other desired outcomes are being achieved

Question 13

When managing change, managers may use their personal authority to establish a clear strategy and how the change will occur. What name is used for this style?

Accepted Answer

A)  Direction 
B)  Participation 
C)  Education 
D)  Intervention 
E)  Coercion 
A)  Direction 
B)  Participation 
C)  Education 
D)  Intervention 
E)  Coercion

Question 14

When assessing the context of a strategic change programme, management ask how much change is required? Which type of contextual feature of strategic change does this relate to?

Accepted Answer

A)  Timing 
B)  Capacity 
C)  Capability 
D)  Scope 
E)  Capability. 
A)  Timing 
B)  Capacity 
C)  Capability 
D)  Scope 
E)  Capability.

Question 15

The most effective way to communicate complex change is:

Accepted Answer

A)  Personal email 
B)  In an email circular 
C)  In a brown envelope 
D)  Face to face 
A)  Personal email 
B)  In an email circular 
C)  In a brown envelope 
D)  Face to face

Question 16

Strong leadership guarantees the success of change management programmes.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements accurately apply to Beer and Nohria's theory of change? Choose all that apply.

Accepted Answer

A)  Theory O approaches are based on the development of organisational capability. 
B)  Theory E approaches are based on the pursuit of economic value. 
C)  Theory E approaches are based on the pursuit of efficiency. 
D)  Theory O approaches are based on the development of the whole organisation. 
A)  Theory O approaches are based on the development of organisational capability. 
B)  Theory E approaches are based on the pursuit of economic value. 
C)  Theory E approaches are based on the pursuit of efficiency. 
D)  Theory O approaches are based on the development of the whole organisation.

Question 18

Which three of the following may highlight ways in which change programmes may go wrong?

Accepted Answer

A)  Disconnectedness 
B)  Programme overload 
C)  Visible commitment to change 
D)  Hijacked processes 
E)  High integrity 
A)  Disconnectedness 
B)  Programme overload 
C)  Visible commitment to change 
D)  Hijacked processes 
E)  High integrity

Question 19

One- off change may not be possible. How did change occur in hospitals, according the Denis et al's research summarised in the textbook?

Accepted Answer

A)  A number of initiatives had to be carried out at the same time. 
B)  One initiative had to be completed before another could be started. 
C)  One initiative made limited progress, stalled, and then another made further advances. 
D)  A maximum of three initiatives made limited progress, were then postponed and re- started some months later. 
A)  A number of initiatives had to be carried out at the same time. 
B)  One initiative had to be completed before another could be started. 
C)  One initiative made limited progress, stalled, and then another made further advances. 
D)  A maximum of three initiatives made limited progress, were then postponed and re- started some months later.

Question 20

Which of the following groups of attributes is most desirable in a change agent?

Accepted Answer

A)  Honesty, loyalty and experience in the industry in question 
B)  Communication skills, technical expertise and sensitivity to organisational politics 
C)  An insider from the organisation, politically neutral and fresh ideas 
D)  An outsider with experience of change programmes 
A)  Honesty, loyalty and experience in the industry in question 
B)  Communication skills, technical expertise and sensitivity to organisational politics 
C)  An insider from the organisation, politically neutral and fresh ideas 
D)  An outsider with experience of change programmes

Typically change is transformational in nature with only occasional incremental changes.

One style when managing change is based on involving those who will be affected by the change agenda. What name is used for this style?

Which of the following is likely to be a positive force for change in an organisation?

Which of the following ways of using the cultural web is appropriate when managing change?

What term is used for the process in which people overtly agree to change without actually 'buying in' to it?

What three questions can be asked using forcefield analysis?

Managers assessing the context of a strategic change know they have to consider preservation. Which of the following questions should they ask?

Which of the following is not a political mechanism for bringing about change?

Which of the following organisations do you think is more likely to engage in transformational change rather than incremental change?

Beer and Nohria suggest that the use of change levers that combine Theory E and Theory O approaches may be both required and beneficial.

Which of the following questions are not relevant to forcefield analysis?

What is the purpose of the feedback and control processes that accompany the implementation of strategy?

When managing change, managers may use their personal authority to establish a clear strategy and how the change will occur. What name is used for this style?

When assessing the context of a strategic change programme, management ask how much change is required? Which type of contextual feature of strategic change does this relate to?

The most effective way to communicate complex change is:

Strong leadership guarantees the success of change management programmes.

Which of the following statements accurately apply to Beer and Nohria's theory of change? Choose all that apply.

Which three of the following may highlight ways in which change programmes may go wrong?

One- off change may not be possible. How did change occur in hospitals, according the Denis et al's research summarised in the textbook?

Which of the following groups of attributes is most desirable in a change agent?

Introducing Strategy

The Environment

Strategic Capability

Governance and Stakeholders

Strategy and Culture

Business-Level Strategy

Innovation Entrepreneurship

Corporate Diversity

International Strategy

Directions Methods

Organising for Success

Enabling Success

Managing Change

The Practice of Strategy

Filters

Exam 14: Strategy Development Processes

Typically change is transformational in nature with only occasional incremental changes.

One style when managing change is based on involving those who will be affected by the change agenda. What name is used for this style?

Which of the following is likely to be a positive force for change in an organisation?

Which of the following ways of using the cultural web is appropriate when managing change?

What term is used for the process in which people overtly agree to change without actually 'buying in' to it?

What three questions can be asked using forcefield analysis?

Managers assessing the context of a strategic change know they have to consider preservation. Which of the following questions should they ask?

Which of the following is not a political mechanism for bringing about change?

Which of the following organisations do you think is more likely to engage in transformational change rather than incremental change?

Beer and Nohria suggest that the use of change levers that combine Theory E and Theory O approaches may be both required and beneficial.

Which of the following questions are not relevant to forcefield analysis?

What is the purpose of the feedback and control processes that accompany the implementation of strategy?

When managing change, managers may use their personal authority to establish a clear strategy and how the change will occur. What name is used for this style?

When assessing the context of a strategic change programme, management ask how much change is required? Which type of contextual feature of strategic change does this relate to?

The most effective way to communicate complex change is:

Strong leadership guarantees the success of change management programmes.

Which of the following statements accurately apply to Beer and Nohria's theory of change? Choose all that apply.

Which three of the following may highlight ways in which change programmes may go wrong?

One- off change may not be possible. How did change occur in hospitals, according the Denis et al's research summarised in the textbook?

Which of the following groups of attributes is most desirable in a change agent?

Introducing Strategy

The Environment

Strategic Capability

Governance and Stakeholders

Strategy and Culture

Business-Level Strategy

Innovation Entrepreneurship

Corporate Diversity

International Strategy

Directions Methods

Organising for Success

Enabling Success

Managing Change

The Practice of Strategy

Filters