Exam 1: Introduction to Human Resource Management

The HR Scorecard is a concise measurement system which shows the quantitative standards the firm used to measure the effectiveness and efficiency of human resource activities.

Metrics can be compared against to evaluate an organization's performance.

Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.

What are the four main ways that technology improves HR functioning?

Cost per hire is calculated by adding all of the costs involved in getting new hires (including advertising costs, recruiter costs, and travel costs)divided by the number of new hires.

What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?

Which term refers to letting outside vendors provide services for a firm?

Susan Holmes is an HR manager for a Fortune 500 company. The MBA degree she earned prior to taking this position has been helpful to her because it prepared her to better understand the role of strategic planning, marketing, production, and finance in creating a profitable organization. Which category of proficiency has Susan's MBA prepared her for?

Which basic function of management includes delegating authority to subordinates and establishing channels of communication?

When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the function of management.

Line managers respect the knowledge human resource managers have in areas such as testing and affirmative action. Consequently, human resource managers can influence line managers through .

The term, , refers to the standards someone uses to decide what his or her conduct should be.

What specific activities listed below are part of the staffing function?

Morgan is particularly good at staying abreast of new technologies and practices affecting human resources management. Which proficiency is Morgan skilled in?

Employment law increasingly affects the decisions of human resource managers. Name three types of laws and explain the purpose of each one.

Turnover rates can be improved with retention efforts.

Which of the five management functions is most related to human resource management? What job duties are associated with this function of management?

are authorized to direct the work of subordinates.

A company's absence rate can be compared to the BNA Job Absence Report to assess whether the absence rate represents a problem.

set guidelines regarding how the company writes its recruiting ads, what questions its job interviewers ask, and how it selects candidates for training programs or evaluates its managers.