Question 1

Which of the following statements explains why diversity actually makes good business sense?

Accepted Answer

A)  Diversity increases an organization's retained earnings. 
B)  Diversity helps companies attract and recruit talented employees. 
C)  Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. 
D)  Diversity allows a company to act with economic responsibility. 
E)  Diversity eliminates glass ceilings. 
A)  Diversity increases an organization's retained earnings. 
B)  Diversity helps companies attract and recruit talented employees. 
C)  Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. 
D)  Diversity allows a company to act with economic responsibility. 
E)  Diversity eliminates glass ceilings.

Question 2

Japan-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how influences organizations.

Accepted Answer

A)  affirmative action 
B)  diversity 
C)  proactive segmentation 
D)  multiculturalism 
E)  cultural disparity 
A)  affirmative action 
B)  diversity 
C)  proactive segmentation 
D)  multiculturalism 
E)  cultural disparity

Question 3

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Accepted Answer

A)  remove the glass ceiling 
B)  use internal loci of control 
C)  create a diversity program 
D)  narrow the span of management 
E)  downsize 
A)  remove the glass ceiling 
B)  use internal loci of control 
C)  create a diversity program 
D)  narrow the span of management 
E)  downsize

Question 4

Research has shown that performance capabilities decline with age.

Accepted Answer

A) True 
 B)False

Question 5

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

Accepted Answer

A)  empathy 
B)  credibility 
C)  openness to experience 
D)  extraversion 
E)  conscientiousness 
A)  empathy 
B)  credibility 
C)  openness to experience 
D)  extraversion 
E)  conscientiousness

Question 6

Which of the following is one of the Big Five personality dimensions?

Accepted Answer

A)  Machiavellian tendencies 
B)  self-monitoring 
C)  emotional stability 
D)  positive/negative affectivity 
E)  empathy 
A)  Machiavellian tendencies 
B)  self-monitoring 
C)  emotional stability 
D)  positive/negative affectivity 
E)  empathy

Question 7

Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?

Accepted Answer

A)  the discrimination and fairness paradigm 
B)  the access and legitimacy paradigm 
C)  the learning and effectiveness paradigm 
D)  the cultural stereotype paradigm 
E)  the personal integration paradigm 
A)  the discrimination and fairness paradigm 
B)  the access and legitimacy paradigm 
C)  the learning and effectiveness paradigm 
D)  the cultural stereotype paradigm 
E)  the personal integration paradigm

Question 8

The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

Accepted Answer

A) True 
 B)False

Question 9

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

Accepted Answer

A)  conscientiousness 
B)  agreeableness 
C)  emotional stability 
D)  extraversion 
E)  openness to experience 
A)  conscientiousness 
B)  agreeableness 
C)  emotional stability 
D)  extraversion 
E)  openness to experience

Question 10

consists of differences communicated through verbal and nonverbal behaviors, such as personality and attitudes that are learned only through extended interaction with others.

Accepted Answer

A)  Organizational plurality 
B)  Behavioral diversity 
C)  Surface-level diversity 
D)  Deep-level diversity 
E)  Ego-driven heterogeneity 
A)  Organizational plurality 
B)  Behavioral diversity 
C)  Surface-level diversity 
D)  Deep-level diversity 
E)  Ego-driven heterogeneity

Question 11

Comment on the nature, sources, pervasiveness, and impact of age discrimination in the United States. Give an example of one situation that you are acquainted with that could be construed as an example of age discrimination. Explain how, if at all, the possible remedies for age discrimination provided in the text could have avoided the situation described in your example.

Accepted Answer

Age discrimination is treating people di

Question 12

84. The term refers to a work environment where (1) each member is empowered to contribute in a way that
Maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

Accepted Answer

A)  organizational plurality 
B)  deep-level diversity 
C)  positive affectivity 
D)  social integration 
E)  social internalization 
A)  organizational plurality 
B)  deep-level diversity 
C)  positive affectivity 
D)  social integration 
E)  social internalization

Question 13

The Big Five dimensions of personality are autonomy, Machiavellianism, empathy, locus of control, and affectivity.

Accepted Answer

A) True 
 B)False

Question 14

There has been little direct evidence of the practice of racial or ethnic discrimination in the workplace in recent years.

Accepted Answer

A) True 
 B)False

Question 15

Recently, the cable television networks have bombarded viewers with a variety of shows based around teams that come in to redecorate homes and gardens in a very short time frame. Since these teams are typically made up of men and women of different ethnic backgrounds, age, and physical capabilities, the fact they work so well with each other to accomplish the redecorating goal is an example of .

Accepted Answer

A)  discrimination heterogeneity 
B)  social integration 
C)  organizational plurality 
D)  acculturation 
E)  an integrative locus of control 
A)  discrimination heterogeneity 
B)  social integration 
C)  organizational plurality 
D)  acculturation 
E)  an integrative locus of control

Question 16

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is NOT one of the Big Five personality dimensions?

Accepted Answer

A)  emotional stability 
B)  extraversion 
C)  conscientiousness 
D)  empathy 
E)  agreeableness 
A)  emotional stability 
B)  extraversion 
C)  conscientiousness 
D)  empathy 
E)  agreeableness

Question 18

Research has shown that performance capabilities decline with age.

Accepted Answer

A) True 
 B)False

Question 19

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates .

Accepted Answer

A)  acculturation 
B)  diversity 
C)  affirmative action 
D)  cultural organization 
E)  organizational plurality 
A)  acculturation 
B)  diversity 
C)  affirmative action 
D)  cultural organization 
E)  organizational plurality

Question 20

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Accepted Answer

A)  Federal Trade Commission regulations 
B)  racial or ethnic discrimination in the workplace 
C)  watchdog advocacy groups 
D)  congressional lobbying 
E)  affirmative action programs 
A)  Federal Trade Commission regulations 
B)  racial or ethnic discrimination in the workplace 
C)  watchdog advocacy groups 
D)  congressional lobbying 
E)  affirmative action programs

Which of the following statements explains why diversity actually makes good business sense?

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Research has shown that performance capabilities decline with age.

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

Which of the following is one of the Big Five personality dimensions?

Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?

The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

consists of differences communicated through verbal and nonverbal behaviors, such as personality and attitudes that are learned only through extended interaction with others.

The Big Five dimensions of personality are autonomy, Machiavellianism, empathy, locus of control, and affectivity.

There has been little direct evidence of the practice of racial or ethnic discrimination in the workplace in recent years.

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Which of the following is NOT one of the Big Five personality dimensions?

Research has shown that performance capabilities decline with age.

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates .

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Management

History of Management

Organizational Environments and Culture

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 12: Managing Individuals and a Diverse Work Force

Which of the following statements explains why diversity actually makes good business sense?

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

Research has shown that performance capabilities decline with age.

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

Which of the following is one of the Big Five personality dimensions?

Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?

The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

consists of differences communicated through verbal and nonverbal behaviors, such as personality and attitudes that are learned only through extended interaction with others.

The Big Five dimensions of personality are autonomy, Machiavellianism, empathy, locus of control, and affectivity.

There has been little direct evidence of the practice of racial or ethnic discrimination in the workplace in recent years.

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Which of the following is NOT one of the Big Five personality dimensions?

Research has shown that performance capabilities decline with age.

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates .

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Management

History of Management

Organizational Environments and Culture

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters