Exam 1: Identifying and Defining Problems

Please describe the difference of solving a problem using a systematic approach versus an intuitive approach.In what type of situation is each method the most appropriate?

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Question 1

Correct Answer:

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When you are systematic,you solve a problem in a methodical and organized manner.Systematic Problem-Solving takes a reasoned,rational approach and is appropriate for larger,more complicated problems or situations that involve a lot of risk.
When you solve a problem intuitively,you react immediately and instinctively,without following a particular procedure.This reactive approach is well suited to situations where you need to make a quick decision or solve a routine problem.In those cases,you can often use your common sense to decide on a solution.

A cause is the reason for or the origin (root) of a change, such as customers being unable to afford travel vacations.

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(True/False)

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Question 2

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True

The opinions and assumptions that your problem owner, stakeholders, and other important people hold are important factors in the success of your solution.

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(True/False)

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Question 3

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True

____ is your knowledge of something without having to discover or learn it, and it is typically your first reaction to a problem or question.

(Multiple Choice)

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Question 4

People usually solve problems in one of two ways: ____________________ or systematically.

(Short Answer)

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Question 5

When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the ____.

(Multiple Choice)

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Question 6

When presenting a final solution, Darcy should ____.

(Multiple Choice)

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Question 7

As she works on the solution, Darcy should communicate regularly with problem owners and stakeholders.It is suggested that she use ____ to create a log of your conversations, ideas, alternatives, and solutions.

(Multiple Choice)

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Question 8

Briefly describe these three common problem-solving traps: positive outcome bias, the bandwagon effect, and a self-serving bias.

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Question 9

Since she is solving a problem for someone else, the first step Darcy should take is to ____.

(Multiple Choice)

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Question 10

In an organization, a(n) ____________________ is an obstacle that stands in the way of achieving a desired goal.

(Short Answer)

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Question 11

MODIFIED TRUE/FALSE -When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the bandwagon effect._________________________

(True/False)

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Question 12

The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the ____ part of a problem statement.

(Multiple Choice)

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Question 13

To link a problem to its cause, you must perform a ____________________ analysis, a study that determines the real basis for the problem.

(Short Answer)

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Question 14

-The diagram shown above is sometimes called a fishbone diagram.

(True/False)

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Question 15

MODIFIED TRUE/FALSE -A crowd-serving bias is anything that leads you to see the data as you most want it to appear._________________________

(True/False)

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Question 16

A problem ____ is a clear, concise description of the problem and the effect you expect from the solution.

(Multiple Choice)

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Question 17

-Referring to the figure above, the best solution for this company is ____.

(Multiple Choice)

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Question 18

____________________ are choices you make when faced with a set of options or alternatives.

(Short Answer)

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Question 19

Open-science Problem-Solving is a form of outsourcing.

(True/False)

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Question 20

Showing 1 - 20 of 46

Please describe the difference of solving a problem using a systematic approach versus an intuitive approach.In what type of situation is each method the most appropriate?

A cause is the reason for or the origin (root) of a change, such as customers being unable to afford travel vacations.

The opinions and assumptions that your problem owner, stakeholders, and other important people hold are important factors in the success of your solution.

____ is your knowledge of something without having to discover or learn it, and it is typically your first reaction to a problem or question.

People usually solve problems in one of two ways: ____________________ or systematically.

When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the ____.

When presenting a final solution, Darcy should ____.

As she works on the solution, Darcy should communicate regularly with problem owners and stakeholders.It is suggested that she use ____ to create a log of your conversations, ideas, alternatives, and solutions.

Briefly describe these three common problem-solving traps: positive outcome bias, the bandwagon effect, and a self-serving bias.

Since she is solving a problem for someone else, the first step Darcy should take is to ____.

In an organization, a(n) ____________________ is an obstacle that stands in the way of achieving a desired goal.

MODIFIED TRUE/FALSE -When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the bandwagon effect._________________________

The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the ____ part of a problem statement.

To link a problem to its cause, you must perform a ____________________ analysis, a study that determines the real basis for the problem.

-The diagram shown above is sometimes called a fishbone diagram.

MODIFIED TRUE/FALSE -A crowd-serving bias is anything that leads you to see the data as you most want it to appear._________________________

A problem ____ is a clear, concise description of the problem and the effect you expect from the solution.

-Referring to the figure above, the best solution for this company is ____.

____________________ are choices you make when faced with a set of options or alternatives.

Open-science Problem-Solving is a form of outsourcing.

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