Question 1

MODIFIED TRUE/FALSE
-A cause is evidence of a change, such as a decrease in revenue._________________________

Accepted Answer

A) True 
 B)False

Question 2

Variations on ____ include dilemmas, paradoxes, and difficulties, such as trouble performing tasks.

Accepted Answer

A)  solutions 
B)  problems 
C)  arguments 
D)  actions 
A)  solutions 
B)  problems 
C)  arguments 
D)  actions

Question 3

If the potential risk is significant enough, you might need to take a different approach altogether, which is called risk ____.

Accepted Answer

A)  openness 
B)  avoidance 
C)  averaging 
D)  management 
A)  openness 
B)  avoidance 
C)  averaging 
D)  management

Question 4

MODIFIED TRUE/FALSE
-When developing a problem statement, describe subjective symptoms of the problem that others can observe._________________________

Accepted Answer

A) True 
 B)False

Question 5

When you solve a problem for someone else, you assume the responsibility for developing a satisfactory solution for them, the ____________________.

Accepted Answer

The answer of When you solve a problem for someone...

Question 6

Match between columns
                        Premises: informal
interviews
primary
print
information found in a magazine

Accepted Answer

The Answer of type of information and resource is...

Question 7

The purpose of a problem statement is to find the problem cause and to define the solution.

Accepted Answer

A) True 
 B)False

Question 8

MODIFIED TRUE/FALSE
-When gathering information, focus on objective facts.Ask "what?" not "who?" _________________________

Accepted Answer

A) True 
 B)False

Question 9

____ are people who, like problem owners, are also affected by the problem or whose involvement you need to resolve the matter.

Accepted Answer

A)  Shareholders 
B)  Clients 
C)  Stakeholders 
D)  Users 
A)  Shareholders 
B)  Clients 
C)  Stakeholders 
D)  Users

Question 10

-Referring to the figure above, price, promotion, quality, and frequency are ____ of the main problem, "Decreasing tour sales."

Accepted Answer

A)  subproblems 
B)  children 
C)  spin-offs 
D)  deviations 
A)  subproblems 
B)  children 
C)  spin-offs 
D)  deviations

Question 11

MODIFIED TRUE/FALSE
-Any decision you make or solution you implement involves some risk, which is an exposure to a chance of loss or damage._________________________

Accepted Answer

A) True 
 B)False

Question 12

A popular way to visualize a complex problem is by creating a ____ diagram.

Accepted Answer

A)  hierarchical 
B)  spin 
C)  true/false 
D)  cause-and-effect 
A)  hierarchical 
B)  spin 
C)  true/false 
D)  cause-and-effect

Question 13

MODIFIED TRUE/FALSE
-A popular approach used to uncover and define problems is called 5 Whats._________________________

Accepted Answer

A) True 
 B)False

Question 14

Successful Web sites such as StumbleUpon (www.stumbleupon.com) and Digg (www.digg.com) use ____ by inviting their visitors to vote on recommended Web sites, articles, restaurants, photos, or videos, for example, by submitting links or reviews.

Accepted Answer

A)  herding 
B)  crowdsourcing 
C)  outsourcing 
D)  crowd control 
A)  herding 
B)  crowdsourcing 
C)  outsourcing 
D)  crowd control

Question 15

Complex problems are those that ____.

Accepted Answer

A)  have no clear boundaries 
B)  are unique 
C)  have no single optimal solution 
D)  all of the above 
A)  have no clear boundaries 
B)  are unique 
C)  have no single optimal solution 
D)  all of the above

Question 16

Testing a solution involves trying it on a small or limited basis.

Accepted Answer

A) True 
 B)False

Question 17

MODIFIED TRUE/FALSE
-Decisions are choices you make when faced with a set of options or alternatives._________________________

Accepted Answer

A) True 
 B)False

Question 18

MODIFIED TRUE/FALSE
-Clientsourcing is a term coined by Jeff Howe in Wired magazine to characterize a way of using groups to solve problems._________________________

Accepted Answer

A) True 
 B)False

Question 19

Attacking the root cause of a problem is always the best approach.

Accepted Answer

A) True 
 B)False

Question 20

-Referring to the figure above, breaking down a large, complex problem into smaller, solvable problems is called ____.

Accepted Answer

A)  following the herd 
B)  setting the table 
C)  divide and conquer 
D)  rank and responsibility 
A)  following the herd 
B)  setting the table 
C)  divide and conquer 
D)  rank and responsibility

MODIFIED TRUE/FALSE -A cause is evidence of a change, such as a decrease in revenue._________________________

Variations on ____ include dilemmas, paradoxes, and difficulties, such as trouble performing tasks.

If the potential risk is significant enough, you might need to take a different approach altogether, which is called risk ____.

MODIFIED TRUE/FALSE -When developing a problem statement, describe subjective symptoms of the problem that others can observe._________________________

When you solve a problem for someone else, you assume the responsibility for developing a satisfactory solution for them, the ____________________.

The purpose of a problem statement is to find the problem cause and to define the solution.

MODIFIED TRUE/FALSE -When gathering information, focus on objective facts.Ask "what?" not "who?" _________________________

____ are people who, like problem owners, are also affected by the problem or whose involvement you need to resolve the matter.

-Referring to the figure above, price, promotion, quality, and frequency are ____ of the main problem, "Decreasing tour sales."

MODIFIED TRUE/FALSE -Any decision you make or solution you implement involves some risk, which is an exposure to a chance of loss or damage._________________________

A popular way to visualize a complex problem is by creating a ____ diagram.

MODIFIED TRUE/FALSE -A popular approach used to uncover and define problems is called 5 Whats._________________________

Successful Web sites such as StumbleUpon (www.stumbleupon.com) and Digg (www.digg.com) use ____ by inviting their visitors to vote on recommended Web sites, articles, restaurants, photos, or videos, for example, by submitting links or reviews.

Complex problems are those that ____.

Testing a solution involves trying it on a small or limited basis.

MODIFIED TRUE/FALSE -Decisions are choices you make when faced with a set of options or alternatives._________________________

MODIFIED TRUE/FALSE -Clientsourcing is a term coined by Jeff Howe in Wired magazine to characterize a way of using groups to solve problems._________________________

Attacking the root cause of a problem is always the best approach.

-Referring to the figure above, breaking down a large, complex problem into smaller, solvable problems is called ____.

Solving the Problem

Thinking Critically

Group Decision Making and Problem Solving

Decision Support Tools

Filters

Exam 1: Identifying and Defining Problems

MODIFIED TRUE/FALSE -A cause is evidence of a change, such as a decrease in revenue._________________________

Variations on ____ include dilemmas, paradoxes, and difficulties, such as trouble performing tasks.

If the potential risk is significant enough, you might need to take a different approach altogether, which is called risk ____.

MODIFIED TRUE/FALSE -When developing a problem statement, describe subjective symptoms of the problem that others can observe._________________________

When you solve a problem for someone else, you assume the responsibility for developing a satisfactory solution for them, the ____________________.

The purpose of a problem statement is to find the problem cause and to define the solution.

MODIFIED TRUE/FALSE -When gathering information, focus on objective facts.Ask "what?" not "who?" _________________________

____ are people who, like problem owners, are also affected by the problem or whose involvement you need to resolve the matter.

-Referring to the figure above, price, promotion, quality, and frequency are ____ of the main problem, "Decreasing tour sales."

MODIFIED TRUE/FALSE -Any decision you make or solution you implement involves some risk, which is an exposure to a chance of loss or damage._________________________

A popular way to visualize a complex problem is by creating a ____ diagram.

MODIFIED TRUE/FALSE -A popular approach used to uncover and define problems is called 5 Whats._________________________

Successful Web sites such as StumbleUpon (www.stumbleupon.com) and Digg (www.digg.com) use ____ by inviting their visitors to vote on recommended Web sites, articles, restaurants, photos, or videos, for example, by submitting links or reviews.

Complex problems are those that ____.

Testing a solution involves trying it on a small or limited basis.

MODIFIED TRUE/FALSE -Decisions are choices you make when faced with a set of options or alternatives._________________________

MODIFIED TRUE/FALSE -Clientsourcing is a term coined by Jeff Howe in Wired magazine to characterize a way of using groups to solve problems._________________________

Attacking the root cause of a problem is always the best approach.

-Referring to the figure above, breaking down a large, complex problem into smaller, solvable problems is called ____.

Solving the Problem

Thinking Critically

Group Decision Making and Problem Solving

Decision Support Tools

Filters