Question 1

Which of the following measures is least likely to be included in the financial perspective of NBOC's balanced scorecard?

Accepted Answer

A)  Prime rate 
B)  Total loans outstanding 
C)  Profit margin 
D)  Total demand deposits 
A)  Prime rate 
B)  Total loans outstanding 
C)  Profit margin 
D)  Total demand deposits

Question 2

An organization's core competencies are related to its strengths relative to competitors. Those strengths can include I. Productivity and skills
II. Reputation and legal rights
III. Mission and core purpose

Accepted Answer

A)  I and II only 
B)  II and III only 
C)  I and III only 
D)  I, II, and III 
A)  I and II only 
B)  II and III only 
C)  I and III only 
D)  I, II, and III

Question 3

Balanced scorecards can improve communication and consensus throughout an organization.

Accepted Answer

A) True 
 B)False

Question 4

The nature of an organization's strategies influences the types of performance objectives managers establish.

Accepted Answer

A) True 
 B)False

Question 5

"Percent of funding received from clients" would most likely be a measure in which perspective of AAI's balanced scorecard?

Accepted Answer

A)  Innovation perspective 
B)  Financial perspective 
C)  Internal business process perspective 
D)  Employee development perspective 
A)  Innovation perspective 
B)  Financial perspective 
C)  Internal business process perspective 
D)  Employee development perspective

Question 6

In implementing a balanced scorecard, managers should establish performance targets after analyzing the first set of scorecard data.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following measures would least likely be included in a balanced scorecard's customer perspective?

Accepted Answer

A)  Customer satisfaction rating 
B)  revenue growth by product line 
C)  Total operating income by product line 
D)  Percent of repeat sales 
A)  Customer satisfaction rating 
B)  revenue growth by product line 
C)  Total operating income by product line 
D)  Percent of repeat sales

Question 8

Balanced scorecard initiatives are sometimes seen as temporary fads by employees.

Accepted Answer

A) True 
 B)False

Question 9

The perspectives in a typical balanced scorecard include all of the following except

Accepted Answer

A)  Qualitative 
B)  Financial 
C)  Customer 
D)  Learning and growth 
A)  Qualitative 
B)  Financial 
C)  Customer 
D)  Learning and growth

Question 10

Once balanced scorecard measures have been chosen, they should not be changed for at least five years.

Accepted Answer

A) True 
 B)False

Question 11

Managers should focus on finding the "one best measure" of performance based on the type of responsibility center they manage.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following measures would least likely be included in a balanced scorecard's financial perspective?

Accepted Answer

A)  Customer satisfaction rating 
B)  Percent of sales from return customers 
C)  Average revenue per customer 
D)  Increase in sales by geographic region 
A)  Customer satisfaction rating 
B)  Percent of sales from return customers 
C)  Average revenue per customer 
D)  Increase in sales by geographic region

Question 13

Upon completion of an adoption process, AAI's clients complete a questionnaire regarding their experience. The results of that questionnaire would most likely be summarized and reported as a part of which of the following perspectives?

Accepted Answer

A)  Customer 
B)  Internal business process 
C)  Learning and growth 
D)  Nonfinancial 
A)  Customer 
B)  Internal business process 
C)  Learning and growth 
D)  Nonfinancial

Question 14

Analysis of the gaps between actual operations and performance objectives can be used to I. Compensate employees
II. Prepare financial statements
III. Improve future strategies

Accepted Answer

A)  I and II only 
B)  I and III only 
C)  II and III only 
D)  I, II, and III 
A)  I and II only 
B)  I and III only 
C)  II and III only 
D)  I, II, and III

Question 15

Which of the following best describes the relationship between strategies and operating plans?

Accepted Answer

A)  Operating plans form the basis for strategies. 
B)  Operating plans are the same as strategies. 
C)  Strategies lead to operating plans. 
D)  Strategies and operating plans are unrelated to one another. 
A)  Operating plans form the basis for strategies. 
B)  Operating plans are the same as strategies. 
C)  Strategies lead to operating plans. 
D)  Strategies and operating plans are unrelated to one another.

Question 16

Balanced scorecards, when properly implemented, can guide managers in making more effective decisions.

Accepted Answer

A) True 
 B)False

Question 17

The measures in a balanced scorecard are guided by

Accepted Answer

A)  Vision and strategy 
B)  Budget plans 
C)  Stockholders 
D)  The board of directors 
A)  Vision and strategy 
B)  Budget plans 
C)  Stockholders 
D)  The board of directors

Question 18

The basis of a balanced scorecard is continuous strategic analysis from as many perspectives as possible.

Accepted Answer

A) True 
 B)False

Question 19

One of the balanced scorecard's biggest advantages is the small amount of time and money involved in its implementation.

Accepted Answer

A) True 
 B)False

Question 20

An organization's core competencies can include productivity, reputation, and regulatory advantages.

Accepted Answer

A) True 
 B)False

Which of the following measures is least likely to be included in the financial perspective of NBOC's balanced scorecard?

An organization's core competencies are related to its strengths relative to competitors. Those strengths can include I. Productivity and skills II. Reputation and legal rights III. Mission and core purpose

Balanced scorecards can improve communication and consensus throughout an organization.

The nature of an organization's strategies influences the types of performance objectives managers establish.

"Percent of funding received from clients" would most likely be a measure in which perspective of AAI's balanced scorecard?

In implementing a balanced scorecard, managers should establish performance targets after analyzing the first set of scorecard data.

Which of the following measures would least likely be included in a balanced scorecard's customer perspective?

Balanced scorecard initiatives are sometimes seen as temporary fads by employees.

The perspectives in a typical balanced scorecard include all of the following except

Once balanced scorecard measures have been chosen, they should not be changed for at least five years.

Managers should focus on finding the "one best measure" of performance based on the type of responsibility center they manage.

Which of the following measures would least likely be included in a balanced scorecard's financial perspective?

Upon completion of an adoption process, AAI's clients complete a questionnaire regarding their experience. The results of that questionnaire would most likely be summarized and reported as a part of which of the following perspectives?

Analysis of the gaps between actual operations and performance objectives can be used to I. Compensate employees II. Prepare financial statements III. Improve future strategies

Which of the following best describes the relationship between strategies and operating plans?

Balanced scorecards, when properly implemented, can guide managers in making more effective decisions.

The measures in a balanced scorecard are guided by

The basis of a balanced scorecard is continuous strategic analysis from as many perspectives as possible.

One of the balanced scorecard's biggest advantages is the small amount of time and money involved in its implementation.

An organization's core competencies can include productivity, reputation, and regulatory advantages.

The Role of Accounting Information in Management Decision Making

The Cost Function

Cost-Volume-Profit Analysis

Relevant Costs for Nonroutine Operating Decision

Job Costing

Process Costing

Activity-Based Costing and Management

Measuring and Assigning Support Department Costs

Joint Product and By-Product Costing

Static and Flexible Budgets

Standard Costs and Variance Analysis

Strategic Investment Decisions

Joint Management of Revenues and Costs

Measuring and Assigning Costs for Income Statements

Performance Evaluation and Compensation

Sustainability Accounting

Filters

Exam 16: Strategic Performance Measurement

Which of the following measures is least likely to be included in the financial perspective of NBOC's balanced scorecard?

An organization's core competencies are related to its strengths relative to competitors. Those strengths can include I. Productivity and skills II. Reputation and legal rights III. Mission and core purpose

Balanced scorecards can improve communication and consensus throughout an organization.

The nature of an organization's strategies influences the types of performance objectives managers establish.

"Percent of funding received from clients" would most likely be a measure in which perspective of AAI's balanced scorecard?

In implementing a balanced scorecard, managers should establish performance targets after analyzing the first set of scorecard data.

Which of the following measures would least likely be included in a balanced scorecard's customer perspective?

Balanced scorecard initiatives are sometimes seen as temporary fads by employees.

The perspectives in a typical balanced scorecard include all of the following except

Once balanced scorecard measures have been chosen, they should not be changed for at least five years.

Managers should focus on finding the "one best measure" of performance based on the type of responsibility center they manage.

Which of the following measures would least likely be included in a balanced scorecard's financial perspective?

Upon completion of an adoption process, AAI's clients complete a questionnaire regarding their experience. The results of that questionnaire would most likely be summarized and reported as a part of which of the following perspectives?

Analysis of the gaps between actual operations and performance objectives can be used to I. Compensate employees II. Prepare financial statements III. Improve future strategies

Which of the following best describes the relationship between strategies and operating plans?

Balanced scorecards, when properly implemented, can guide managers in making more effective decisions.

The measures in a balanced scorecard are guided by

The basis of a balanced scorecard is continuous strategic analysis from as many perspectives as possible.

One of the balanced scorecard's biggest advantages is the small amount of time and money involved in its implementation.

An organization's core competencies can include productivity, reputation, and regulatory advantages.

The Role of Accounting Information in Management Decision Making

The Cost Function

Cost-Volume-Profit Analysis

Relevant Costs for Nonroutine Operating Decision

Job Costing

Process Costing

Activity-Based Costing and Management

Measuring and Assigning Support Department Costs

Joint Product and By-Product Costing

Static and Flexible Budgets

Standard Costs and Variance Analysis

Strategic Investment Decisions

Joint Management of Revenues and Costs

Measuring and Assigning Costs for Income Statements

Performance Evaluation and Compensation

Sustainability Accounting

Filters