Question 1

Steps in the innovation cycle of the value chain include

Accepted Answer

A)  Delivering products and services 
B)  Designing products and services 
C)  Building products and services 
D)  Providing customer service 
A)  Delivering products and services 
B)  Designing products and services 
C)  Building products and services 
D)  Providing customer service

Question 2

An organization's operating plans include all of the following except

Accepted Answer

A)  Specific performance objectives 
B)  Actual operations 
C)  Short-term financing 
D)  Short-term resource allocation 
A)  Specific performance objectives 
B)  Actual operations 
C)  Short-term financing 
D)  Short-term resource allocation

Question 3

Well-run organizations evaluate performance based only on financial measures because they are more objective than nonfinancial measures.

Accepted Answer

A) True 
 B)False

Question 4

Which of the measures below would most likely be found in the customer perspective of the balanced scorecard?

Accepted Answer

A)  Change in market share 
B)  Training days per employee 
C)  Residual income 
D)  Percent capacity utilization 
A)  Change in market share 
B)  Training days per employee 
C)  Residual income 
D)  Percent capacity utilization

Question 5

Steps in the operations cycle of the value chain include

Accepted Answer

A)  Identifying customer preferences 
B)  Designing products and services 
C)  Building products and services 
D)  Providing customer service 
A)  Identifying customer preferences 
B)  Designing products and services 
C)  Building products and services 
D)  Providing customer service

Question 6

Stakeholders in the strategic decision making process include suppliers, customers, and the community.

Accepted Answer

A) True 
 B)False

Question 7

Components of organizational strategy include

Accepted Answer

A)  Short-term financing 
B)  Actual operations 
C)  Financial structure 
D)  Comparing actual results to the budget 
A)  Short-term financing 
B)  Actual operations 
C)  Financial structure 
D)  Comparing actual results to the budget

Question 8

Which of the following measures would most likely be found in the learning and growth perspective of the balanced scorecard?

Accepted Answer

A)  Change in market share 
B)  Training days per employee 
C)  Residual income 
D)  Percent capacity utilization 
A)  Change in market share 
B)  Training days per employee 
C)  Residual income 
D)  Percent capacity utilization

Question 9

The primary aim of the balanced scorecard is to

Accepted Answer

A)  Put less emphasis on financial measures because they are too narrowly focused 
B)  use performance indicators that are highly objective 
C)  Translate elements of a company's strategic plan into measurable performance indicators 
D)  Provide a truthful basis for evaluating managers' performance 
A)  Put less emphasis on financial measures because they are too narrowly focused 
B)  use performance indicators that are highly objective 
C)  Translate elements of a company's strategic plan into measurable performance indicators 
D)  Provide a truthful basis for evaluating managers' performance

Question 10

Steps in the post-sales service cycle of the value chain include

Accepted Answer

A)  Identifying customer preferences 
B)  Designing products and services 
C)  Building products and services 
D)  Providing customer service 
A)  Identifying customer preferences 
B)  Designing products and services 
C)  Building products and services 
D)  Providing customer service

Question 11

Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?

Accepted Answer

A)  Percent change in throughput time 
B)  Customer satisfaction rating 
C)  Percent capacity utilization 
D)  Average waiting time per customer 
A)  Percent change in throughput time 
B)  Customer satisfaction rating 
C)  Percent capacity utilization 
D)  Average waiting time per customer

Question 12

The balanced scorecard links short-term and long-term performance objectives to organizational vision and strategies.

Accepted Answer

A) True 
 B)False

Question 13

Internal business process measures on NBOC's balanced scorecard would likely include I. Average wait time per customer
II. Training and development costs per internal employee
III. Cost per customer served

Accepted Answer

A)  I and II only 
B)  I and III only 
C)  II and III only 
D)  I, II, and III 
A)  I and II only 
B)  I and III only 
C)  II and III only 
D)  I, II, and III

Question 14

Learning and growth measures, if incorporated in a balanced scorecard, cannot focus on employees.

Accepted Answer

A) True 
 B)False

Question 15

Part of strategic decision making is periodically clarifying organizational vision and core competencies.

Accepted Answer

A) True 
 B)False

Question 16

Financial and nonfinancial indicators are used to assess organizational performance and effectiveness under which of the following approaches?

Accepted Answer

A)  Balanced budget 
B)  Balanced scorecard 
C)  Variance analysis 
D)  Proforma financial statement 
A)  Balanced budget 
B)  Balanced scorecard 
C)  Variance analysis 
D)  Proforma financial statement

Question 17

Which of the following statements is true? I. Traditionally, internal operations were monitored to improve financial performance
II. In the balanced scorecard approach, monitoring for improvement is not valued
III. Managers believe that monitoring performance measures related to an organizations' learning and growth should lead to improvements in financial performance

Accepted Answer

A)  I and II only 
B)  II and III only 
C)  I and III only 
D)  I, II, and III 
A)  I and II only 
B)  II and III only 
C)  I and III only 
D)  I, II, and III

Question 18

Nonfinancial measures are typically not objective enough to serve as effective performance measures.

Accepted Answer

A) True 
 B)False

Question 19

Lack of senior management support is one of the major causes for failed balanced scorecard initiatives.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about performance evaluation is true?

Accepted Answer

A)  Nonfinancial measures are less useful than financial measures because they are not as objective 
B)  Financial measures are less useful than nonfinancial measures because they are biased 
C)  A combination of financial and nonfinancial measures gives a more useful picture of organizational performance than either one alone 
D)  Only one or two nonfinancial performance measures should be used 
A)  Nonfinancial measures are less useful than financial measures because they are not as objective 
B)  Financial measures are less useful than nonfinancial measures because they are biased 
C)  A combination of financial and nonfinancial measures gives a more useful picture of organizational performance than either one alone 
D)  Only one or two nonfinancial performance measures should be used

Steps in the innovation cycle of the value chain include

An organization's operating plans include all of the following except

Well-run organizations evaluate performance based only on financial measures because they are more objective than nonfinancial measures.

Which of the measures below would most likely be found in the customer perspective of the balanced scorecard?

Steps in the operations cycle of the value chain include

Stakeholders in the strategic decision making process include suppliers, customers, and the community.

Components of organizational strategy include

Which of the following measures would most likely be found in the learning and growth perspective of the balanced scorecard?

The primary aim of the balanced scorecard is to

Steps in the post-sales service cycle of the value chain include

Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?

The balanced scorecard links short-term and long-term performance objectives to organizational vision and strategies.

Internal business process measures on NBOC's balanced scorecard would likely include I. Average wait time per customer II. Training and development costs per internal employee III. Cost per customer served

Learning and growth measures, if incorporated in a balanced scorecard, cannot focus on employees.

Part of strategic decision making is periodically clarifying organizational vision and core competencies.

Financial and nonfinancial indicators are used to assess organizational performance and effectiveness under which of the following approaches?

Nonfinancial measures are typically not objective enough to serve as effective performance measures.

Lack of senior management support is one of the major causes for failed balanced scorecard initiatives.

Which of the following statements about performance evaluation is true?

The Role of Accounting Information in Management Decision Making

The Cost Function

Cost-Volume-Profit Analysis

Relevant Costs for Nonroutine Operating Decision

Job Costing

Process Costing

Activity-Based Costing and Management

Measuring and Assigning Support Department Costs

Joint Product and By-Product Costing

Static and Flexible Budgets

Standard Costs and Variance Analysis

Strategic Investment Decisions

Joint Management of Revenues and Costs

Measuring and Assigning Costs for Income Statements

Performance Evaluation and Compensation

Sustainability Accounting

Filters

Exam 16: Strategic Performance Measurement

Steps in the innovation cycle of the value chain include

An organization's operating plans include all of the following except

Well-run organizations evaluate performance based only on financial measures because they are more objective than nonfinancial measures.

Which of the measures below would most likely be found in the customer perspective of the balanced scorecard?

Steps in the operations cycle of the value chain include

Stakeholders in the strategic decision making process include suppliers, customers, and the community.

Components of organizational strategy include

Which of the following measures would most likely be found in the learning and growth perspective of the balanced scorecard?

The primary aim of the balanced scorecard is to

Steps in the post-sales service cycle of the value chain include

Which of the following measures would least likely be included in a balanced scorecard's internal business process perspective?

The balanced scorecard links short-term and long-term performance objectives to organizational vision and strategies.

Internal business process measures on NBOC's balanced scorecard would likely include I. Average wait time per customer II. Training and development costs per internal employee III. Cost per customer served

Learning and growth measures, if incorporated in a balanced scorecard, cannot focus on employees.

Part of strategic decision making is periodically clarifying organizational vision and core competencies.

Financial and nonfinancial indicators are used to assess organizational performance and effectiveness under which of the following approaches?

Nonfinancial measures are typically not objective enough to serve as effective performance measures.

Lack of senior management support is one of the major causes for failed balanced scorecard initiatives.

Which of the following statements about performance evaluation is true?

The Role of Accounting Information in Management Decision Making

The Cost Function

Cost-Volume-Profit Analysis

Relevant Costs for Nonroutine Operating Decision

Job Costing

Process Costing

Activity-Based Costing and Management

Measuring and Assigning Support Department Costs

Joint Product and By-Product Costing

Static and Flexible Budgets

Standard Costs and Variance Analysis

Strategic Investment Decisions

Joint Management of Revenues and Costs

Measuring and Assigning Costs for Income Statements

Performance Evaluation and Compensation

Sustainability Accounting

Filters