Question 1

When using an ES, it is very difficult to obtain information about the status of a customer order.

Accepted Answer

A) True 
 B)False  True

Question 2

A packing list includes the storage location of the materials to be packed.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following are examples of process-level information relevant to the fulfillment process?

Accepted Answer

A)  Which customers are prompt and which ones are habitually late in sending the payment? 
B)  Which materials are procured most frequently? 
C)  Which materials are produced most often? 
D)  Which customer does SSB sell to the most frequently? 
E)  What is the average time between creating a purchase order and receiving the shipment? 
A)  Which customers are prompt and which ones are habitually late in sending the payment? 
B)  Which materials are procured most frequently? 
C)  Which materials are produced most often? 
D)  Which customer does SSB sell to the most frequently? 
E)  What is the average time between creating a purchase order and receiving the shipment? A,D

Question 4

Sell-from-stock involves fulfilling customer orders directly from the company's inventory or finished goods.

Accepted Answer

A) True 
 B)False

Question 5

When creating customer invoices, the person responsible can retrieve a list of orders that need to be acted on. This list is called an order due list.

Accepted Answer

A) True 
 B)False

Question 6

In the fulfillment process, which department prepares and sends the quotation?

Accepted Answer

A)  Sales 
B)  Purchasing 
C)  Accounting 
D)  Production 
A)  Sales 
B)  Purchasing 
C)  Accounting 
D)  Production

Question 7

Which of the following steps in the fulfillment process have an impact on the financials of the company receiving the order from the customer?

Accepted Answer

A)  receive customer inquiry 
B)  send quotation 
C)  receive customer purchase order 
D)  send shipment 
E)  receive customer payment 
A)  receive customer inquiry 
B)  send quotation 
C)  receive customer purchase order 
D)  send shipment 
E)  receive customer payment

Question 8

In a manual process, which of the following documents is created by the warehouse when they receive a sales order?

Accepted Answer

A)  purchase order 
B)  sales order 
C)  picking list 
D)  invoice 
A)  purchase order 
B)  sales order 
C)  picking list 
D)  invoice

Question 9

The sales department creates the customer purchase order.

Accepted Answer

A) True 
 B)False

Question 10

The cost of goods sold account goes up when shipment is sent.

Accepted Answer

A) True 
 B)False

Question 11

When using an ES, much of the data needed to create a customer invoice is automatically obtained from data previously stored in the system.

Accepted Answer

A) True 
 B)False

Question 12

In the fulfillment process, which department prepares and sends the shipment?

Accepted Answer

A)  Sales 
B)  Purchasing 
C)  Accounting 
D)  Warehouse 
A)  Sales 
B)  Purchasing 
C)  Accounting 
D)  Warehouse

Question 13

Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options or add-on parts.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following data is NOT typically found in a sales order?

Accepted Answer

A)  requested delivery date 
B)  actual delivery date 
C)  material number 
D)  shipment terms 
A)  requested delivery date 
B)  actual delivery date 
C)  material number 
D)  shipment terms

Question 15

When you sent the shipment two transactions happen that affect the financial impact of the fulfillment process.

Accepted Answer

A) True 
 B)False

Question 16

Payment terms are declared by the buyer at what step?

Accepted Answer

A)  Customer Inquiry 
B)  Quotation 
C)  Purchase Order 
D)  Sales Order 
A)  Customer Inquiry 
B)  Quotation 
C)  Purchase Order 
D)  Sales Order

Question 17

Which of the following are examples of instance-level information relevant to the fulfillment process?

Accepted Answer

A)  When did we send the goods? 
B)  Was the invoice received? If so, when? 
C)  Which suppliers are prompt and which ones are habitually late in delivering the materials ordered? 
D)  What was the total of the invoice? 
E)  What is the average time between creating a purchase order and receiving the shipment? 
A)  When did we send the goods? 
B)  Was the invoice received? If so, when? 
C)  Which suppliers are prompt and which ones are habitually late in delivering the materials ordered? 
D)  What was the total of the invoice? 
E)  What is the average time between creating a purchase order and receiving the shipment?

Question 18

A financial impact is not made on the income statement in the fulfillment process when you send the shipment.

Accepted Answer

A) True 
 B)False

Question 19

Typically, which of the following information would you find in an invoice?

Accepted Answer

A)  Bill to address 
B)  Ship to address 
C)  Quantity 
D)  Requested delivery date 
E)  Price 
A)  Bill to address 
B)  Ship to address 
C)  Quantity 
D)  Requested delivery date 
E)  Price

Question 20

The accounts receivable account goes up when an invoice is sent.

Accepted Answer

A) True 
 B)False

When using an ES, it is very difficult to obtain information about the status of a customer order.

A packing list includes the storage location of the materials to be packed.

Which of the following are examples of process-level information relevant to the fulfillment process?

Sell-from-stock involves fulfilling customer orders directly from the company's inventory or finished goods.

When creating customer invoices, the person responsible can retrieve a list of orders that need to be acted on. This list is called an order due list.

In the fulfillment process, which department prepares and sends the quotation?

Which of the following steps in the fulfillment process have an impact on the financials of the company receiving the order from the customer?

In a manual process, which of the following documents is created by the warehouse when they receive a sales order?

The sales department creates the customer purchase order.

The cost of goods sold account goes up when shipment is sent.

When using an ES, much of the data needed to create a customer invoice is automatically obtained from data previously stored in the system.

In the fulfillment process, which department prepares and sends the shipment?

Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options or add-on parts.

Which of the following data is NOT typically found in a sales order?

When you sent the shipment two transactions happen that affect the financial impact of the fulfillment process.

Payment terms are declared by the buyer at what step?

Which of the following are examples of instance-level information relevant to the fulfillment process?

A financial impact is not made on the income statement in the fulfillment process when you send the shipment.

Typically, which of the following information would you find in an invoice?

The accounts receivable account goes up when an invoice is sent.

Organizations, Processes, and Information Systems

Enterprise Systems

The Procurement Process

The Production Process

Integrated Processes

Filters

Exam 4: The Fulfillment Process

When using an ES, it is very difficult to obtain information about the status of a customer order.

A packing list includes the storage location of the materials to be packed.

Which of the following are examples of process-level information relevant to the fulfillment process?

Sell-from-stock involves fulfilling customer orders directly from the company's inventory or finished goods.

When creating customer invoices, the person responsible can retrieve a list of orders that need to be acted on. This list is called an order due list.

In the fulfillment process, which department prepares and sends the quotation?

Which of the following steps in the fulfillment process have an impact on the financials of the company receiving the order from the customer?

In a manual process, which of the following documents is created by the warehouse when they receive a sales order?

The sales department creates the customer purchase order.

The cost of goods sold account goes up when shipment is sent.

When using an ES, much of the data needed to create a customer invoice is automatically obtained from data previously stored in the system.

In the fulfillment process, which department prepares and sends the shipment?

Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options or add-on parts.

Which of the following data is NOT typically found in a sales order?

When you sent the shipment two transactions happen that affect the financial impact of the fulfillment process.

Payment terms are declared by the buyer at what step?

Which of the following are examples of instance-level information relevant to the fulfillment process?

A financial impact is not made on the income statement in the fulfillment process when you send the shipment.

Typically, which of the following information would you find in an invoice?

The accounts receivable account goes up when an invoice is sent.

Organizations, Processes, and Information Systems

Enterprise Systems

The Procurement Process

The Production Process

Integrated Processes

Filters