Question 1

Information and communication technologies help organization coordinate their global operations.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following are negative consequences of paper-based processes?

Accepted Answer

A)  delays 
B)  excess inventory 
C)  lack of visibility 
D)  increased dependence on technology 
E)  globalization 
A)  delays 
B)  excess inventory 
C)  lack of visibility 
D)  increased dependence on technology 
E)  globalization A,B,C

Question 3

Select the most accurate statement.

Accepted Answer

A)  Lead time is the amount of time between placing a PO and receiving goods. 
B)  Cycle time is similar but measures the time to complete the fulfillment process. 
C)  Both the above are true. 
D)  Neither of the above are true. 
A)  Lead time is the amount of time between placing a PO and receiving goods. 
B)  Cycle time is similar but measures the time to complete the fulfillment process. 
C)  Both the above are true. 
D)  Neither of the above are true. C

Question 4

Structured information is well defined and its source is known.

Accepted Answer

A) True 
 B)False

Question 5

Knowledge workers exist in all parts of an organization.

Accepted Answer

A) True 
 B)False

Question 6

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?

Accepted Answer

A)  Dell 
B)  Apple 
C)  Nike 
D)  Cisco 
A)  Dell 
B)  Apple 
C)  Nike 
D)  Cisco

Question 7

The information revolution has a very limited role in globalization.

Accepted Answer

A) True 
 B)False

Question 8

If the silo effect is a consequence, why do companies organize by business function?

Accepted Answer

A)  Because specialization allows companies to be more efficient. 
B)  Because one person completing all tasks of a process is more efficient. 
C)  Because functional organizations can more easily downsize, minimizing labor costs. 
D)  Because it's always been done that way. 
A)  Because specialization allows companies to be more efficient. 
B)  Because one person completing all tasks of a process is more efficient. 
C)  Because functional organizations can more easily downsize, minimizing labor costs. 
D)  Because it's always been done that way.

Question 9

Which is not a skill of a knowledge worker?

Accepted Answer

A)  Business competency 
B)  Strategic thinking 
C)  Information literacy 
D)  Communication and collaboration 
A)  Business competency 
B)  Strategic thinking 
C)  Information literacy 
D)  Communication and collaboration

Question 10

Knowledge workers are those who work in information systems departments of global companies.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following are characteristics of knowledge work?

Accepted Answer

A)  Knowledge work is typically unstructured. 
B)  Knowledge work is typically structured. 
C)  Knowledge work relies on information. 
D)  Knowledge work is repetitive. 
E)  Knowledge work is well defined. 
A)  Knowledge work is typically unstructured. 
B)  Knowledge work is typically structured. 
C)  Knowledge work relies on information. 
D)  Knowledge work is repetitive. 
E)  Knowledge work is well defined.

Question 12

Which activity would likely be performed by a knowledge worker?

Accepted Answer

A)  Creating a Purchase Requisition when inventory falls below a reorder point. 
B)  Converting a Requisition into a PO and sending it to a vendor. 
C)  Receiving a shipment from a vendor. 
D)  Deciding whether to outsource manufacturing. 
A)  Creating a Purchase Requisition when inventory falls below a reorder point. 
B)  Converting a Requisition into a PO and sending it to a vendor. 
C)  Receiving a shipment from a vendor. 
D)  Deciding whether to outsource manufacturing.

Question 13

Which of the following are true about the manner in which an enterprise system supports a process?

Accepted Answer

A)  An ES helps execute process steps. 
B)  An ES captures and stores process data 
C)  An ES helps monitor process performance by providing information. 
D)  An ES creates the critical paperwork that is sent to the next step in the process. 
E)  An ES stores data in various departmental databases for easy access to needed data. 
A)  An ES helps execute process steps. 
B)  An ES captures and stores process data 
C)  An ES helps monitor process performance by providing information. 
D)  An ES creates the critical paperwork that is sent to the next step in the process. 
E)  An ES stores data in various departmental databases for easy access to needed data.

Question 14

Functional Information Systems only support the activities of specific areas of the business.

Accepted Answer

A) True 
 B)False

Question 15

In a manual (paper-based) process, information is communicated between functional areas using an enterprise system.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

Accepted Answer

A)  Procurement Process 
B)  CRM Process 
C)  Fulfillment Process 
D)  Hiring Process 
A)  Procurement Process 
B)  CRM Process 
C)  Fulfillment Process 
D)  Hiring Process

Question 17

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer?

Accepted Answer

A)  So it could stick to its core competency of designing easy-to-use and engaging hardware and software products. 
B)  Because the contract manufacturer used cheaper labor which allowed Apple to cut costs and increase profits. 
C)  Because the theories of globalization suggested it was a good strategy. 
D)  To provide a higher quality product. 
A)  So it could stick to its core competency of designing easy-to-use and engaging hardware and software products. 
B)  Because the contract manufacturer used cheaper labor which allowed Apple to cut costs and increase profits. 
C)  Because the theories of globalization suggested it was a good strategy. 
D)  To provide a higher quality product.

Question 18

All of the following are disadvantages of a paper-based process except?

Accepted Answer

A)  the silo effect 
B)  delays 
C)  excess inventory 
D)  lack of visibility 
A)  the silo effect 
B)  delays 
C)  excess inventory 
D)  lack of visibility

Question 19

Unstructured information is well defined and its source is known.

Accepted Answer

A) True 
 B)False

Question 20

The silo effect refers to the integrated and the cross-functional nature of business processes.

Accepted Answer

A) True 
 B)False

Information and communication technologies help organization coordinate their global operations.

Which of the following are negative consequences of paper-based processes?

Select the most accurate statement.

Structured information is well defined and its source is known.

Knowledge workers exist in all parts of an organization.

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?

The information revolution has a very limited role in globalization.

If the silo effect is a consequence, why do companies organize by business function?

Which is not a skill of a knowledge worker?

Knowledge workers are those who work in information systems departments of global companies.

Which of the following are characteristics of knowledge work?

Which activity would likely be performed by a knowledge worker?

Which of the following are true about the manner in which an enterprise system supports a process?

Functional Information Systems only support the activities of specific areas of the business.

In a manual (paper-based) process, information is communicated between functional areas using an enterprise system.

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer?

All of the following are disadvantages of a paper-based process except?

Unstructured information is well defined and its source is known.

The silo effect refers to the integrated and the cross-functional nature of business processes.

Enterprise Systems

The Procurement Process

The Fulfillment Process

The Production Process

Integrated Processes

Filters

Exam 1: Organizations, Processes, and Information Systems

Information and communication technologies help organization coordinate their global operations.

Which of the following are negative consequences of paper-based processes?

Select the most accurate statement.

Structured information is well defined and its source is known.

Knowledge workers exist in all parts of an organization.

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?

The information revolution has a very limited role in globalization.

If the silo effect is a consequence, why do companies organize by business function?

Which is not a skill of a knowledge worker?

Knowledge workers are those who work in information systems departments of global companies.

Which of the following are characteristics of knowledge work?

Which activity would likely be performed by a knowledge worker?

Which of the following are true about the manner in which an enterprise system supports a process?

Functional Information Systems only support the activities of specific areas of the business.

In a manual (paper-based) process, information is communicated between functional areas using an enterprise system.

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer?

All of the following are disadvantages of a paper-based process except?

Unstructured information is well defined and its source is known.

The silo effect refers to the integrated and the cross-functional nature of business processes.

Enterprise Systems

The Procurement Process

The Fulfillment Process

The Production Process

Integrated Processes

Filters