Exam 5: Lodging Operations

To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except: • Attention to detail and follow through • Leadership and people skills • Effective delegation • Computer programming skills

A demand forecasting technique used to maximize room revenue is known as: • Property management system • Average daily rates • Return on investment • Revenue management

The __________ is described as the hub or nerve center of the hotel.

Hotel restaurants cater to both: • Hotel guests and the management team • Hotel and banquet guests • Hotel guests and the general public • Hotel guests and employees

The front office, reservations, housekeeping, concierge, guest services, security and communications make up the __________ of a hotel.

Depending on the type of hotel, housekeeping associates typically service between _____________ rooms per day: • 10 and 15 • 15 and 20 • 20 and 25 • 25 and 30

The system that helps hotels to accept, store, and retrieve guest reservations, guest history, requests and electronic billing is the __________ .

A demand forecasting technique used to maximize revenue borrowed from the airline industry is called __________ .

In most hotels the executive committee • Makes all decisions • Is involved in all major decisions but ultimately responsibility lies with the General Manager • Is responsible for creating the annual marketing plan • Sets room rates

Hotel Walker has had a very successful weekend booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. The average daily rate for Saturday at Hotel Walker was __________ .

The area of the hotel that is often described as the nerve center of hub is: • Night audit • Banquets • Housekeeping • Front office

The primary purpose of revenue management is to • Sell more rooms at discounted rates • Increase profitability • Monitor hotel restaurant and room service orders • Assist the concierge with customer requests

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the: • Valet • Front desk associate • Assistant rooms manager • Concierge

A hotel with 1000 rooms available and 750 occupied has a rooms occupied percentage of __________ .

In house and guest communications in a hotel are managed by: • Point of sales systems or POS • Property management system or PMS • Telecommunications or CBX/PBX • Front office

The person responsible for the task of balancing the guests accounts receivables is the __________ .

A position description for the front office includes all of the following tasks except: • To sell rooms • To clean rooms • To maintain balanced guest accounts • To offer additional services such as hotel information

The main function of a hotel is to: • Provide an outstanding lodging experience • Offer guests a variety of food and beverage options • Provide complimentary breakfast and in-room amenities • Provide reasonably priced accommodations

In the times of the Greek and Roman empires inns sprang up along the: • Main roads • Near countryside manors • By the shore • In city centers

The executive committee of a hotel is: • Also known as the General Manager • Comprised of key associates who head major departments • The chef and sous chef • The food and beverage director and executive housekeeper